Published by 1Life Healthcare, Inc. on Nov 9, 2023

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 1Life Healthcare, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About One Medical

1. We have primary care offices in many U. S. cities and offer 24/7 on-demand virtual care, so exceptional care is always within reach — from preventive care and mental health to illnesses and injuries.

2. We’re a membership-based primary care practice designed around your needs and your life.

3. Our app makes it easy to get primary care for your body and mind right from your phone.

4. With One Medical, your doctor’s office is at your fingertips, 24/7.

5. One Medical is reimagining the doctor’s office.

6. Our providers take the time to get to know you and work with you on your health goals, so you feel seen, heard, and cared for.

7. Get answers to a medical question in the middle of the night?

8. We accept most major health insurance plans, including Medicare.

9. Only One Medical members can access the app.

10. Download the app and join One Medical today.

11. Need to schedule an appointment with your doctor?

One Medical Customer Insights

1. It is easy to book on the app, read through documents if needed, cancel the appointment, reschedule, there's notification for reminders of your appointment day(s) ahead of time.

2. This app has a ways to go before it's useful for more than simply booking an appointment.Another update: Support contacted immediately and helped me resolve the issue Update: the app is no longer launching on my Android S10.

3. Took my previous doctor 3 weeks to mail me a list of referrals, and now I can literally click a button and see people in network with available appointment times.

4. I tried to use the 'Treat Me Now' feature, and it just took me to book an appointment... in a web browser.

5. I get all my info in and then pick the time and it says "sorry, the appointment you have chosen is no longer available." Happens with any time chosen.

6. Ended up using their extremely convenient drive through option 3 times over 6 months, all great experiences and easy to book through the app.

7. I ended up really enjoying the service at the One Medical office in Beaverton, Oregon so much that I booked an appt the next month for birth control.

8. So helpful! Definitely makes it easier to get treatment.Tried to log in half a dozen times, it just kept going back to the screen with the Log In button.

9. If I can't start a video visit because I have 3% battery, whatever weirdness that generates, "Uh oh[...]try again later" distracts from the real problem.I tap on messages and it closes the app.

10. Originally got one medical when I was having issues getting a covid test after exposure at work.

11. When I went to check my calendar, web browser totally reset meaning the entire survey was lost.

Steps to Troubleshoot & Fix One Medical Issues

1. Fix One Medical Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart One Medical: Restarting the app will resolve most errors.
  2. Update the One Medical App. Here is how:
    1. On Android goto PlayStore » Search for "One Medical" » Open One Medical » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for One Medical » click "UPDATE".
  3. Clear One Medical app cache: Clearing cached data will force your app to retrieve the latest data directly from One Medical servers.
    1. On Android, goto Settings » Apps » Select "One Medical" » click Storage » click "Clear Cache".
  4. Check One Medical app permissions. If any of these permissions required to use your device's features are disenabled, One Medical might not work.
  5. Uninstall and reinstall One Medical. If nothing else has worked, completely uninstall One Medical then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing One Medical not working

2. Fix One Medical Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make One Medical be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to One Medical not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, One Medical may not be able to connect to the Internet when running in the background.

Reported Issues