Published by Oh Polly Ltd on Jul 10, 2024

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Why should I report an Issue with Oh Polly - Clothing & Fashion?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Oh Polly Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Oh Polly - Clothing & Fashion image 1 contact Oh Polly - Clothing & Fashion image 2

About Oh Polly - Clothing & Fashion

1. Shop our full selection of swimwear, loungewear and partywear all here in one place, from sleek bodycon mini dresses to chic midi’s, embellished two-pieces and easy-to-wear separates.

2. Download the OhPolly app for Android and turn on notifications to ensure you never miss out on the latest collections and exclusive offers.

3. We'll even keep you up to date on the hottest trends each season and give you a rundown on how we'd style the newest looks to hit the app via the stories feature.

4. You can shop our sister brand Bo+Tee here too, for all things fitness and activewear!

5. Use your in-app wishlist to save your faves and snap them up as soon as you’re ready to purchase.

6. Hey babe, GOOD NEWS!

Oh Polly Customer Insights

1. As a developer, the Oh Polly developers reaaaalllyy should do a proper testing before they release these updates, it's just common sense.The website itself is abit laggy with some freezing issues at the payment section which is why I'm giving 3 stars but the clothes are beautiful and the price is good for the quality of the items.

2. 💜Whilst the shop itself sells lovely items, there's no section for shoes, accessories, etc, despite them actually selling them (they show up along with other clothing when clicking the sale section, there just isn't a section you can click to see just all the shoes they sell luke you can for dresses, Tops, etc.

3. It's confusing to find returns and etc... amd the customer service takes forever to reply, even about returns.Edit: again another update that's screwed everything up.

4. It also only goes up to a size 16 for the majority of the clothing, I'm a very content customer.

5. The button to 'continue to shipping' is greyed out without any error as to let me know what's the issue.

6. Dresses are quality and superb.

7. You also can't filter results AND sort results at the same time.

8. There are very little issues with the clothes.

9. The app is alright but not clear.

Steps to Troubleshoot & Fix Oh Polly Issues

1. Fix Oh Polly Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Oh Polly: Restarting the app will resolve most errors.
  2. Update the Oh Polly App. Here is how:
    1. On Android goto PlayStore » Search for "Oh Polly" » Open Oh Polly - Clothing & Fashion » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Oh Polly » click "UPDATE".
  3. Clear Oh Polly - Clothing & Fashion app cache: Clearing cached data will force your app to retrieve the latest data directly from Oh Polly servers.
    1. On Android, goto Settings » Apps » Select "Oh Polly - Clothing & Fashion" » click Storage » click "Clear Cache".
  4. Check Oh Polly app permissions. If any of these permissions required to use your device's features are disenabled, Oh Polly might not work.
  5. Uninstall and reinstall Oh Polly. If nothing else has worked, completely uninstall Oh Polly then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Oh Polly not working


2. Fix Oh Polly Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Oh Polly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Oh Polly not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Oh Polly may not be able to connect to the Internet when running in the background.

Reported Issues