Contact NordPass Customer Service

Why should I report an Issue with NordPass® Password Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NordVPN apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If the free version worked well, I was going to subscribe, but it just doesn't.Been using the app for about a month now and it's a major improvement over using password management from either Chrome or edge.

2. Two separate passwords for one account? A master and an account password? No option for a pin code, just biometrics or master password for log-on.

3. I was even working with having to use my master password to switch devices then sign in again, but now it doesn't work at all on my PC.

4. NordPass not only generates.solid passwords, I can now generate different passwords for different sites and not worry about having to remember them all.

5. Pretty much what some others are saying with constantly requesting my master password or account password...it doesn't recognize when I'm already logged on.

6. Good product, slow turnaround.I have a lot of passwords to remember and using the same one, even if good, is never a good choice.

7. Do you like doing a full two factor login every time you need the password to sites you log into every day? No, you don't.

8. I also love how you can organize passwords and other important data (credit cards etc) into folders.

9. Nordpass has been good, but not great for the years I've used it.

10. I've been using it for around two weeks and it works fast and easily :-)Been using for a week now, so far a really solid app.

11. Also I can not change NordPass to be my default password handler, which is a pain.

1. Fix NordPass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NordPass: Restarting the app will resolve most errors.
2. Update the NordPass App. Here is how:
   1. On Android goto PlayStore » Search for "NordPass" » Open NordPass® Password Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NordPass » click "UPDATE".
3. Clear NordPass® Password Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from NordPass servers.
   1. On Android, goto Settings » Apps » Select "NordPass® Password Manager" » click Storage » click "Clear Cache".
4. Check NordPass app permissions. If any of these permissions required to use your device's features are disenabled, NordPass might not work.
5. Uninstall and reinstall NordPass. If nothing else has worked, completely uninstall NordPass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NordPass not working

2. Fix NordPass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NordPass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NordPass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NordPass may not be able to connect to the Internet when running in the background.