Contact ACE Elite Customer Service

Why should I report an Issue with ACE Elite?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NetSpend to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The ACE Elite Prepaid app lets you manage your account wherever you are, whenever you need it. * Mobile Check Load is a service provided by First Century Bank, N. A. and Ingo Money, Inc. , subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy.

2. See your Cardholder Agreement for details. ** While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card.

3. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card.

4. Fees apply for approved Money in Minutes transactions funded to your card.

5. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service.

6. All checks are subject to approval for funding in Ingo Money’s sole discretion.

7. Unapproved checks will not be funded to your card.

8. Approval review usually takes 3 to 5 minutes but can take up to one hour.

9. Your wireless carrier may charge a fee for message and data usage.

10. See the Cardholder Agreement for details.

1. instead, it just freezes.Where's My Info??! Contact info was on my account for online transfers and now the info is gone! When I called the customer servicw line, was told "this is for customer service, not technical issues." When I asked to be transferred to someone for technical issues, informed "we don't do that".

2. Your business deals with people's money and you can't help them with or connect to someone who can assist in technical app or website issues established by your business? Hmmm.....I can do everything I want to do on the website.

3. Theres supposed to be multiple pop-ups that are supposed to hide your balance until you agree to their nonsense, or simply close them, but it doesn't work like that anymore.

4. I want to use the app to deposit my check but cant so I have to go to the pay advance store where they charge you a fee....not goodI have not been able to load a check.

5. Everytime I try to take a pic of the check it just goes to a blank black screen then goes back to the previous screen.

6. Worked great in the past, but now there's so many pop-ups when you log in, you have 95% chance that it will freeze before you can check your balance.

7. I really wanted to use the mobile check upload, and it doesn't work.

8. Payback rewards are not working, just says "trying to figure how you use your card"?? 😲🙄 Please update.

9. Once logging in it says something went wrong at this time and are forced to close it.

10. It doesn't let you log in and always says that your username is wrong or your password is wrong.

11. Time to let you go.I have not been able to search through the app for the last 4 says.

1. Fix ACE Elite Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ACE Elite: Restarting the app will resolve most errors.
2. Update the ACE Elite App. Here is how:
   1. On Android goto PlayStore » Search for "ACE Elite" » Open ACE Elite » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ACE Elite » click "UPDATE".
3. Clear ACE Elite app cache: Clearing cached data will force your app to retrieve the latest data directly from ACE Elite servers.
   1. On Android, goto Settings » Apps » Select "ACE Elite" » click Storage » click "Clear Cache".
4. Check ACE Elite app permissions. If any of these permissions required to use your device's features are disenabled, ACE Elite might not work.
5. Uninstall and reinstall ACE Elite. If nothing else has worked, completely uninstall ACE Elite then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ACE Elite not working

2. Fix ACE Elite Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ACE Elite be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ACE Elite not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ACE Elite may not be able to connect to the Internet when running in the background.