Contact MX Player Pro Customer Service

Why should I report an Issue with MX Player Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MX Media & Entertainment (formerly J2 Interactive) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Advanced Gesture Control: With a simple touch, you can easily control various functions such as volume, brightness, video seeking, zoom and pan, fast-forwarding, rewinding, playback speed adjustment, subtitle-based seeking, and even resize or reposition subtitles.

2. Download the MX Player Pro app now to enjoy seamless 8K / 4K Ultra HD / HD video playback with our state-of-the-art advanced Hybrid Hardware Acceleration (HW / HW+) technology.

3. Whether replying to your messages or performing other tasks, MX Player Pro offers a fully customizable floating window and Picture-in-Picture (PIP) mode, ensuring uninterrupted viewing.

4. Unmatched Performance: MX Player Pro unleashes the full potential of your device’s multi-core chipset, providing an impressive 70% boost in decoding performance.

5. MX Player Pro is a paid version of MX Player - A Powerful Video Player, which provides an uninterrupted video experience without any ads.

6. Storage / All Files Access: Necessary to scan and access all media files and subtitles on primary and external storage, including those not supported by Android Media Scanner.

7. MX Player Pro is crafted to be lightweight with only core functionalities without any of the value-added services.

8. Seamless multitasking: Multitasking has never been easier with MX Player Pro.

9. Customization at its Best: Customization is at the heart of MX Player Pro.

10. Make it truly your own by tailoring your experience to perfection starting from User Interface to fine-tuning of playback controls.

11. Location: Necessary for locating nearby friends using Wi-Fi Direct.

1. A recent uopdate made it useless for ChromeOs, it won't scan any folders, and won't play any file even if I try to launch it from the files app( and it doesn't find any on it's scan, whereas it used to -- and I haven't changed any of the folders/drives it should be looking at).

2. Other video player apps may be similar but I haven't felt the need to try them.It's easy to use and plays pretty much any video format you would want to play.

3. There is no quick shortcut for SMB share on main menuVery good media player with the ability to properly read most video files.

4. However, MX Player has been reducing my video, that is playing, for an unknown reason, & giving me a message: if you want to use this feature, enable it in settings.

5. I'd also love to see an option to add the audio/video delay to the "quick options" as that can come up a lot when casting or on a Bluetooth speaker and the current setting is hidden away and you can't change its value at the same time as you see the videoI use this app to watch auto races in mp4 format on my 7" tablet.

6. It let's me copy a video to an effective Clipboard, but fails to move them to chosen folders and all chosen folders appear, empty even when they should have dozens of videos in them.

7. There are a few minor kludges, like not having any way to prevent the "can't open this file" errors that stop an automatic playlist and not having ANY context in that error as to what the file was that failed so that you can take action.

8. In other app, you can see which folder and which file was last viewed which is highlighted in different color.

9. I simply ignore the message and maximize, and continue playing it.Everything is good except for the inability to copy and move videos from one folder to the next.

10. After connect to SMB share, there is no way to do sorting by modify date/creation date in both folder listing and file listing.

11. I've restored 5 stars as the developer says they're working on the issue, so hopefully it will be fixed in a future update to work with the latest Android OS.Close to perfect, but 3 features are missing and pretty critical for me 1.

1. Fix MX Player Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MX Player Pro: Restarting the app will resolve most errors.
2. Update the MX Player Pro App. Here is how:
   1. On Android goto PlayStore » Search for "MX Player Pro" » Open MX Player Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MX Player Pro » click "UPDATE".
3. Clear MX Player Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from MX Player Pro servers.
   1. On Android, goto Settings » Apps » Select "MX Player Pro" » click Storage » click "Clear Cache".
4. Check MX Player Pro app permissions. If any of these permissions required to use your device's features are disenabled, MX Player Pro might not work.
5. Uninstall and reinstall MX Player Pro. If nothing else has worked, completely uninstall MX Player Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MX Player Pro not working

2. Fix MX Player Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MX Player Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MX Player Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MX Player Pro may not be able to connect to the Internet when running in the background.