Published by Copa Airlines on Nov 26, 2024

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Why should I report an Issue with Copa Airlines?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Copa Airlines to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Copa Airlines Customer Insights

1. Do yourself a favor, read the reviews of COPA terrible service and find a better airline that understands business and customer service.Edit: The app is working better now and I can add reservations but the chat agents still confirmed you have technical difficulties.

2. It seems to be a well designed app but it doesn't seem to be able to adjust to different screen sizes or pixel densities making it nearly impossible to use.App works good on the móvil but bad on my Chromebook.

3. Said I already had a Connect Miles account, but app won't send password reset, says only possible on the web.The worst airline, you pay for a ticket without guarantee that you will get on the flight unless you pay the extra fee for selecting your seatTerrible airlines and app.

4. It would be great if you actually added booking management options in the app (seat selection, adding personal details, emergency contact, upgrade options etc) and fixed your system issues.

5. I'm deleting the app because it's useless.Huge fonts, designed for tablet maybe? rather then cellphone... this was reported before in a review from Jan 2022... It's march 2023... still HUGE FONTS! I can't even login since I just cannot see what I'm typing... horribleThe app is terrible.

6. WHY are you telling me that changes have been made to my upcoming itinerary when nothing has technically changed? I'd have no problem, but every time I try to confirm the non-existent changes, the website says it can't.

7. This causes text and elements to overlap, making it impossible to read what Terminal / Gate / Flight number I am on, and messes the formatting up of everything.

8. If your flight is changed or canceled it just says talk to an agent.

9. Classic shoddy app development from a multi-billion dollar syndicate! 👎Multiple issues with ConnectMiles section.

10. Everything is huge, as if I have screen magnification on, but I don't (Samsung Galaxy S8 Active).

11. A basic feature lacks with this airline.After downloading the app it took me some time to open.

Steps to Troubleshoot & Fix Copa Airlines Issues

1. Fix Copa Airlines Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Copa Airlines: Restarting the app will resolve most errors.
  2. Update the Copa Airlines App. Here is how:
    1. On Android goto PlayStore » Search for "Copa Airlines" » Open Copa Airlines » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Copa Airlines » click "UPDATE".
  3. Clear Copa Airlines app cache: Clearing cached data will force your app to retrieve the latest data directly from Copa Airlines servers.
    1. On Android, goto Settings » Apps » Select "Copa Airlines" » click Storage » click "Clear Cache".
  4. Check Copa Airlines app permissions. If any of these permissions required to use your device's features are disenabled, Copa Airlines might not work.
  5. Uninstall and reinstall Copa Airlines. If nothing else has worked, completely uninstall Copa Airlines then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Copa Airlines not working


2. Fix Copa Airlines Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Copa Airlines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Copa Airlines not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Copa Airlines may not be able to connect to the Internet when running in the background.

Reported Issues