Published by MoviliXa SAS

Report an issue with Metro y Metrobus CDMX.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Metro y Metrobus CDMX?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MoviliXa SAS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Metro y Metrobus CDMX image 1 contact Metro y Metrobus CDMX image 2

Metro y Metrobus CDMX Customer Insights

1. Nice and lightDescripción de rutas claras.Permite calcular las rutas que debes tomar... no solo es un mapaNice job!awsomeMuy buena pero un poco lenta.Nice app...really helpfulOk.

2. Tienen un diezLet me start using it, and, I will tell you, Right?Pueden mejorar el diseño, el calculo de rutas es útil.

3. Solo no tarden tanto en subir mapas.

4. La nueva actualización me agrada mucho.

5. El diseño se ve moderno y funcional.

6. El mapa está completa ahora.

Steps to Troubleshoot & Fix Metro y Metrobus CDMX Issues

1. Fix Metro y Metrobus CDMX Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Metro y Metrobus CDMX: Restarting the app will resolve most errors.
  2. Update the Metro y Metrobus CDMX App. Here is how:
    1. On Android goto PlayStore » Search for "Metro y Metrobus CDMX" » Open Metro y Metrobus CDMX » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Metro y Metrobus CDMX » click "UPDATE".
  3. Clear Metro y Metrobus CDMX app cache: Clearing cached data will force your app to retrieve the latest data directly from Metro y Metrobus CDMX servers.
    1. On Android, goto Settings » Apps » Select "Metro y Metrobus CDMX" » click Storage » click "Clear Cache".
  4. Check Metro y Metrobus CDMX app permissions. If any of these permissions required to use your device's features are disenabled, Metro y Metrobus CDMX might not work.
  5. Uninstall and reinstall Metro y Metrobus CDMX. If nothing else has worked, completely uninstall Metro y Metrobus CDMX then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Metro y Metrobus CDMX not working


2. Fix Metro y Metrobus CDMX Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Metro y Metrobus CDMX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Metro y Metrobus CDMX not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Metro y Metrobus CDMX may not be able to connect to the Internet when running in the background.

Reported Issues