Published by Mobicept Inc. on Jan 26, 2024

Report an issue with Kangaroo Rewards.
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Why should I report an Issue with Kangaroo Rewards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mobicept Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Kangaroo Rewards Customer Insights

1. Uninstalled and switched to another carwash because of this privacy issue.app doesnt open...worthless! hasn't worked since the last updateWent in for the first time and the guy that helped me was very informative and he seemed cool.

2. unfortunately a pointless app.Worthless.....after signing up it shows my membership to a specific store, but app never loads anything, just spins, and spins, and spins, and..............Impossible to login.

3. Worthless app.I love the store that offers these rewards, but I cannot merge accounts, or at least delete the inactive one, I can't use location services.

4. I keep being looped back to the login screen.The carwash we use this app at has us yell our phone number or name or email address across to the person at the til.

5. Definitely will be going back!keeps force closing once fixed and updated will try to download againThat worst app u have does not show my real points and is use to less.

6. Used to at least be able to log in, though it would crash every time I'd try to open a coupon.

7. The credentials are right, so I don't know what's going on with this app.I've logged in online.

8. Now it says "unknown error" when I try to log in.

9. Downloaded the app and simply cannot log in at all.

10. Practically unusable on a Pixel 6 Pro.

11. Chosen my pin.

Steps to Troubleshoot & Fix Kangaroo Rewards Issues

1. Fix Kangaroo Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kangaroo Rewards: Restarting the app will resolve most errors.
  2. Update the Kangaroo Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "Kangaroo Rewards" » Open Kangaroo Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kangaroo Rewards » click "UPDATE".
  3. Clear Kangaroo Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Kangaroo Rewards servers.
    1. On Android, goto Settings » Apps » Select "Kangaroo Rewards" » click Storage » click "Clear Cache".
  4. Check Kangaroo Rewards app permissions. If any of these permissions required to use your device's features are disenabled, Kangaroo Rewards might not work.
  5. Uninstall and reinstall Kangaroo Rewards. If nothing else has worked, completely uninstall Kangaroo Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kangaroo Rewards not working


2. Fix Kangaroo Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kangaroo Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kangaroo Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kangaroo Rewards may not be able to connect to the Internet when running in the background.

Reported Issues