Contact My Sprint Rewards Customer Service

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1. Don't keep testing it in house and say it works fine, test it outside your offices.Every since T-mobile took over, I'm having so many problems! With my apps, with the storage of my photos and Videos.!! Now you telling me to change my photos from Cloud and Sprint Complete will be deleted my photos if I don't change by Dec 31st 2021.

2. It's been this way for a very long time and I see others have made you aware of the issue...when is this going to be fixed? The uninstall button is looking like the only option you're leaving us with...?I have been a Sprint Customer for almost 20 years.

3. There have been more frequent rewards such as free movie rentals and $3 gift cards, the redemption has improved, it doesn't feel like a gamble whether or not you can actually get the reward item (unlike the initial free pizza that so many had problems with), and it notifies of new offers.

4. I don't need an app in the background heating up my phone in my pockets.I keep getting a server error when I put the PIN texted to me by Sprint.

5. Sprint Rewards had a slow and rocky start, but I am raising my rating up to 4 stars because the program really has improved.

6. Instead of trying to fix my "every 20 minutes dropped call issue" that they witnessed, they tell me I have to upgrade to a new phone from the one still on contract.I am having the same issue as many others.

7. This will be another nail in the coffin as the customer exodus continuesJust received the email from Sprint saying how great the app is.

8. When I click update and select the play store, the only options are to uninstall or open.

9. When will this issue be resolved?I gave this app a fair try since it was suggested so heavily by the sprint staff.

10. **Would be nice if pressing back exited the app instead of logging out.**When I open the app, it says and has a link to update before using.

11. Sorry Sprint, big bust on this and don't try the try again we had an error that was resolved and die to high traffic.

1. Fix My Sprint Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Sprint Rewards: Restarting the app will resolve most errors.
2. Update the My Sprint Rewards App. Here is how:
   1. On Android goto PlayStore » Search for "My Sprint Rewards" » Open My Sprint Rewards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Sprint Rewards » click "UPDATE".
3. Clear My Sprint Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from My Sprint Rewards servers.
   1. On Android, goto Settings » Apps » Select "My Sprint Rewards" » click Storage » click "Clear Cache".
4. Check My Sprint Rewards app permissions. If any of these permissions required to use your device's features are disenabled, My Sprint Rewards might not work.
5. Uninstall and reinstall My Sprint Rewards. If nothing else has worked, completely uninstall My Sprint Rewards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Sprint Rewards not working

2. Fix My Sprint Rewards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Sprint Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Sprint Rewards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Sprint Rewards may not be able to connect to the Internet when running in the background.