Contact My Rewards Customer Service

Why should I report an Issue with My Rewards by Visa Loyalty?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UpperClub Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Prepare for an extraordinary loyalty experience that will revolutionize the way you earn rewards with limitless possibilities and personalized power at your fingertips!

2. Combine Rewards & Cards: seamlessly combine loyalty programs from various accounts and wallets, maximizing your benefits.

3. Split Payments & Crypto: Enjoy the freedom to choose payment preferences across programs and crypto defi-wallets, giving you ultimate flexibility.

4. Enjoy the peace of mind provided by Voyage's exceptional travel benefits, ensuring worry-free journeys.

5. Earn upperMiles even when you pay with miles, offering up to 3X upperMiles through My Rewards.

6. More Power in Your Wallet: simply add your Miles Digital Card to your e-wallet, enabling effortless redemption anytime.

7. Enjoy 28+ millions of travel options with stellar deals and travel protection.

8. My Rewards Introducing "OnlyforMi" - The Future of Miles is Here!

9. Redeem your rewards in stores worldwide, both online and in-store, even contacless.

10. Access over 2,000 brands in our exclusive in-app marketplace.

11. No limits on earnings and no expiration dates.

1. I have only managed to get part of the way through before getting a message that Juniper tried too many times on my computer (this is like after 10 seconds of the App trying), or on my iPhone just eventually timing out after the message "wait for a few seconds, do not touch any key." As others have said, it is not user-friendly, time-consuming, very high prices, a grand waste of time and just seems to be a hoax set-up by NCB and whoever else is responsible for this site/App.

2. For about 3 or so hours now I have been trying to book a flight, and no doubt will end up paying for a flight elsewhere, AS USUAL.It's quite stupid that you can't see the amount of points a purchase or transaction will use until the last step.

3. Several times I've gone through the long process, then the app says flight no longer available and takes me back to the start point with all the info lost.

4. No info on existing offers i(n all categories) until you fill in all info as well... Not a well though of app... Not in the least user friendly or intuitive!!Useless App that is now trapped in a loop.

5. I feel that I should be able to see exactly how much savings the points redemption will give me upon selecting the flight, car etc.

6. One has to enter all info before fare pricing or redemption allotment can be had.

7. Rubbish.Apart from the poor usability and CX, this is a bait and switch model and I will ask my bank to change my credit card rewards.

8. You have to go through the entire process including putting in all your personal info, before you can see how much points/payment required.

9. Now I am locked out (who knows why - I know my password) and must wait 24 hours for a reset..and time is off the essence.

10. So I can't even get to a point to access anything, far less get the option to use the card on PayPal etc.It needs to be more user friendlyEverything said below is true.

11. Next I was not able to see how many points a purchase would require.

1. Fix My Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Rewards: Restarting the app will resolve most errors.
2. Update the My Rewards App. Here is how:
   1. On Android goto PlayStore » Search for "My Rewards" » Open My Rewards by Visa Loyalty » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Rewards » click "UPDATE".
3. Clear My Rewards by Visa Loyalty app cache: Clearing cached data will force your app to retrieve the latest data directly from My Rewards servers.
   1. On Android, goto Settings » Apps » Select "My Rewards by Visa Loyalty" » click Storage » click "Clear Cache".
4. Check My Rewards app permissions. If any of these permissions required to use your device's features are disenabled, My Rewards might not work.
5. Uninstall and reinstall My Rewards. If nothing else has worked, completely uninstall My Rewards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Rewards not working

2. Fix My Rewards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Rewards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Rewards may not be able to connect to the Internet when running in the background.