Contact Telstra Locator Customer Service

Why should I report an Issue with Telstra Locator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Telstra Corporation Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Unless resolved, the subscription is pointless.While the tags someone's respond when I'm trying to find them, the most annoying thing is the nagging to turn on Bluetooth then my phone is in battery saving mode.

2. Also alerts that my phone battery is low, I have the phone in my hand this is a bit pointless, also this alert comes up after its just come off charge (and literally at 100% battery charge).So slow and glitchy, I can't even get the Wi-Fi tag set up after multiple attempts.. Have had to close and re open the app 4 times in 10 minutes.

3. Everytime I try to save 'a safe zone' it doesn't save, so I can't get past setting a safe zone when adding a Wi-Fi tag... A pop up says 'complete setup' but every time I click it, it won't load.Useless, so glad I didn't pay for it.

4. My old Nokia 6.0 works fine with them, but it's microphone failed after being dropped, so is useless as a phone.

5. Possibly the 6.1 has a newer Bluetooth version and the tags, including the wireless tracker, don't.

6. Pairing the Bluetooth tags took forever.

7. Can't find the tags even if they are right next to it.

8. This app and the devices are both great and hopeless.

9. My new Nokia 6.1 just can't connect at all.

10. Closing the notification and or pops up again.

1. Fix Telstra Locator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Telstra Locator: Restarting the app will resolve most errors.
2. Update the Telstra Locator App. Here is how:
   1. On Android goto PlayStore » Search for "Telstra Locator" » Open Telstra Locator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Telstra Locator » click "UPDATE".
3. Clear Telstra Locator app cache: Clearing cached data will force your app to retrieve the latest data directly from Telstra Locator servers.
   1. On Android, goto Settings » Apps » Select "Telstra Locator" » click Storage » click "Clear Cache".
4. Check Telstra Locator app permissions. If any of these permissions required to use your device's features are disenabled, Telstra Locator might not work.
5. Uninstall and reinstall Telstra Locator. If nothing else has worked, completely uninstall Telstra Locator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Telstra Locator not working

2. Fix Telstra Locator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Telstra Locator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Telstra Locator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Telstra Locator may not be able to connect to the Internet when running in the background.