Contact Yale View Customer Service

Why should I report an Issue with Yale View?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Assa Abloy Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. · Live Video streaming from your camera or DVR directly to your Smartphone or Tablet device anytime, anywhere when connected to Wifi, 3G or 4G. • To link to a camera or DVR scan the QR code on the device, not the one on the box. • Other manufactures DVR’s ARE NOT supported by the app. • This app uses a data stream that will connect to your device via Wifi or 3G/4G.

2. When using 3G/4G connection you mobile phone service provider will likely consider the video footage from your DVR as “downloads” and will contribute to any download usage and limits your mobile phone data plan you have.

3. Please consult your service provider regarding the use of video streaming and the impact this may have on your data allowances.

4. If you exceed your plan limits you may incur further additional charges.

5. Yale will not be responsible for any charges you may incur for usage of this App.

1. there is always one hour difference even when set to the correct time zone! Trying to set up this app, and the 'support' has been THE most frustrating experience.The new app looks good, it's a massive improvement on the previous version, however there are a few issues.

2. Nothing makes and sense as it is named differently than you would expect, everything is stored in different random places under different sections, I've come across most stuff by accident, there is next to no help online so don't pin your hopes on that! You need an excellent memory to find something a second time as it's not in an obvious place.I agree with earlier comments.

3. In the Message section, it shows all the channels, and it even shows the red dot with the notification count, but when you tap on the channel to see the individual notifications (and critically, the times), it says 'No messages'.

4. I eventually got hint off a Web search to connect via cable first then set up wifi connection last was the way to go! That said, all other features I have found intuitive and useful, great picture/recording quality.

5. Good picture and easy to install but when viewing footage back, it always jumps or skips back to the beginning.

6. The app could be a little easier to use for example automatically recording doesn't work only snap shots and I can't work out why? Working with the alarm is easy but that doesn't come with instructions and the website isn't much better.

7. Footage takes forever to load or save if needed.Pretty good camera and app, altthough usability is a bit fiddly.

8. Over all though very good now all you need to do is make a stylish door bell camera.A lot of room for improvement.

9. Useful stuff includes the ability to record and take stills.Avoid! The app is abandoned by so called 'developer' - they ignore comments or bug reports.

10. I have installed, unistalled, cleared cache, unistalled again... Then contacted support through various avenues (three times) explaining what I did.

11. The advice? "please uninstall, clear cache and re-install." 🙄 Also, I can't set the correct time.

1. Fix Yale View Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Yale View: Restarting the app will resolve most errors.
2. Update the Yale View App. Here is how:
   1. On Android goto PlayStore » Search for "Yale View" » Open Yale View » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yale View » click "UPDATE".
3. Clear Yale View app cache: Clearing cached data will force your app to retrieve the latest data directly from Yale View servers.
   1. On Android, goto Settings » Apps » Select "Yale View" » click Storage » click "Clear Cache".
4. Check Yale View app permissions. If any of these permissions required to use your device's features are disenabled, Yale View might not work.
5. Uninstall and reinstall Yale View. If nothing else has worked, completely uninstall Yale View then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Yale View not working

2. Fix Yale View Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Yale View be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Yale View not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Yale View may not be able to connect to the Internet when running in the background.