Contact Private Downloader Customer Service

Why should I report an Issue with Private Downloader?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mirmay Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now there is no chromecast function and you can't download anymore and worse of all after you watch one stream app constantly asks you to buy add-free version and it's so bad that you can't do anything becoues as soon as you do anything like press on a video or scroll down etc you just get the same message buy add-free and no matter how hard you try to get rid of the message you won't be able to believeThis thing sucks.

2. You don't get another opportunity to download the video you're trying to.The option to "play", "download", or "cast" repeatedly interrupts the process of surfing the web.

3. Being sick of this in the ad free version I just decided to pay the $4.99 for the ad free version which on Google Play store it didn't specify if the fee is a one time fee or monthly fee.

4. This app did download a video that many other downloaders couldn't.The ad's high jacks the app and makes it impossible to use.

5. Whatever y'all do doesn't seem to be working well anymore.I downloaded a video, but couldn't locate it on my device.

6. The only downside, is that, yes, the ads, but also, you cant download things from YouTube, but that's for an entirely different reason, that cannot be bypassed.

7. Sure, you have to watch an ad, but that's what actually allows you to download vids, images, etc on here.

8. You will try & download something & the screen keeps switching back to download every two seconds.

9. Please move that ad free feature to a different location.I decided to pay because I remember the old app being so intuitive.

10. In general, nice app, I'd give 7-8/10, if out of ten.If your going too fast, which most people do when they're clicking on videos and such, its really easy to click on the no ads button and it just automatically signs you up for an automatic payment.

11. You could also manually call up the video-finding system without refreshing the page! If you refresh the website, you refresh the website ads, too! Also, it seems websites have caught on to you guys.

1. Fix Private Downloader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Private Downloader: Restarting the app will resolve most errors.
2. Update the Private Downloader App. Here is how:
   1. On Android goto PlayStore » Search for "Private Downloader" » Open Private Downloader » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Private Downloader » click "UPDATE".
3. Clear Private Downloader app cache: Clearing cached data will force your app to retrieve the latest data directly from Private Downloader servers.
   1. On Android, goto Settings » Apps » Select "Private Downloader" » click Storage » click "Clear Cache".
4. Check Private Downloader app permissions. If any of these permissions required to use your device's features are disenabled, Private Downloader might not work.
5. Uninstall and reinstall Private Downloader. If nothing else has worked, completely uninstall Private Downloader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Private Downloader not working

2. Fix Private Downloader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Private Downloader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Private Downloader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Private Downloader may not be able to connect to the Internet when running in the background.