Contact Mercari Customer Service

Why should I report an Issue with Mercari: Buy and Sell App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mercari, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DOWNLOAD TODAY AND FIND OUT WHAT MAKES MERCARI THE EASY WAY TO THRIFT! *This promotional credit will be issued shortly after registration and expires seven (7) days after issuance.

2. New users receive a $5 credit towards any purchase! Terms apply. - Get paid quickly with Instant Pay or direct deposit. - Buy clothing, shoes, and more. - Shopping for authenticated luxury goods? - Shop within your budget.

3. Credits will be applied to one or more of your next transactions on Mercari until the full value of the credit has been depleted or expires.

4. Shop popular toys and collectibles exclusive to Japan, alongside huge brands like COMME des GARÇONS, A Bathing Ape, and Sanrio!

5. With ZERO selling fees and 1000s of new and used items dropping daily, millions are shopping and selling on the Mercari marketplace.

6. From clothing to collectibles, vintage Valentino to new gaming Nintendo, find deals at up to 70% off retail.

7. Now you can find and discover unique and exclusive Japanese brands and collectibles!

8. Mercari reserves the right to update or alter these terms at any time, with or without notice.

9. MERCARI is resale made easy!

10. Get even BETTER deals on brands you love, straight from Japan.

11. Limit one credit distribution per user.

1. There hasn't been an update in months that address glitches in the messaging system, offer system, and even payment system.

2. I have a busy work schedule, so it really makes it hard for me to realize someone has either messaged me asking about something or if someone has put in a buy order.PLEASE PUT BACK THE HEARTS FOR LIKED ITEMS!! Now you have to go into each item you want to unlike for whatever reason.

3. When you go to report a problem it gives you five preset options to choose from and it's very obvious this site is run in another country the language barrier was real and very unprofessional.

4. If it wasnt for my email, I'd totally miss out on communication, period.It's great, UI looks clean(ish) and it's easy to navigate and I had no problem learning the ropes of how it works.

5. They offer $1 USPS first class tracking for small packages and claim there's scanning on USPS's end for tracking.

6. I've made a good few sales, but the mobile app has had this bug where it refuses to load my profile entirely or deliver notifications, even though I had them on.

7. The app is slow and crashes all the time.The "make offer" system is horrible.

8. Thank you!I have been a buyer and seller for a long time.

9. Even if it is scanned, it only shows city and state and the buyer can still claim to not received product and get full refund.

10. I can understand if I messed up but it wasn't my fault the app or site couldn't make the payment.

11. As a seller, it makes me look unreliable when I cannot respond swiftly to a message, yet all notifications are one.

1. Fix Mercari Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mercari: Restarting the app will resolve most errors.
2. Update the Mercari App. Here is how:
   1. On Android goto PlayStore » Search for "Mercari" » Open Mercari: Buy and Sell App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mercari » click "UPDATE".
3. Clear Mercari: Buy and Sell App app cache: Clearing cached data will force your app to retrieve the latest data directly from Mercari servers.
   1. On Android, goto Settings » Apps » Select "Mercari: Buy and Sell App" » click Storage » click "Clear Cache".
4. Check Mercari app permissions. If any of these permissions required to use your device's features are disenabled, Mercari might not work.
5. Uninstall and reinstall Mercari. If nothing else has worked, completely uninstall Mercari then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mercari not working

2. Fix Mercari Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mercari be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mercari not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mercari may not be able to connect to the Internet when running in the background.