Contact Mercari Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Mercari.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. There hasn't been an update in months that address glitches in the messaging system, offer system, and even payment system.

2. I have a busy work schedule, so it really makes it hard for me to realize someone has either messaged me asking about something or if someone has put in a buy order.PLEASE PUT BACK THE HEARTS FOR LIKED ITEMS!! Now you have to go into each item you want to unlike for whatever reason.

3. When you go to report a problem it gives you five preset options to choose from and it's very obvious this site is run in another country the language barrier was real and very unprofessional.

4. If it wasnt for my email, I'd totally miss out on communication, period.It's great, UI looks clean(ish) and it's easy to navigate and I had no problem learning the ropes of how it works.

5. They offer $1 USPS first class tracking for small packages and claim there's scanning on USPS's end for tracking.

6. I've made a good few sales, but the mobile app has had this bug where it refuses to load my profile entirely or deliver notifications, even though I had them on.

7. The app is slow and crashes all the time.The "make offer" system is horrible.

8. Thank you!I have been a buyer and seller for a long time.

9. Even if it is scanned, it only shows city and state and the buyer can still claim to not received product and get full refund.

10. I can understand if I messed up but it wasn't my fault the app or site couldn't make the payment.

11. As a seller, it makes me look unreliable when I cannot respond swiftly to a message, yet all notifications are one.

1. Fix Mercari Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mercari: Restarting the app will resolve most errors.
2. Update the Mercari App. Here is how:
   1. On Android goto PlayStore » Search for "Mercari" » Open Mercari: Buy and Sell App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mercari » click "UPDATE".
3. Clear Mercari: Buy and Sell App app cache: Clearing cached data will force your app to retrieve the latest data directly from Mercari servers.
   1. On Android, goto Settings » Apps » Select "Mercari: Buy and Sell App" » click Storage » click "Clear Cache".
4. Check Mercari app permissions. If any of these permissions required to use your device's features are disenabled, Mercari might not work.
5. Uninstall and reinstall Mercari. If nothing else has worked, completely uninstall Mercari then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mercari not working

2. Fix Mercari Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mercari be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mercari not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mercari may not be able to connect to the Internet when running in the background.