Published by Augsburger Verkehrs- und Tarifverbund

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Why should I report an Issue with AVV.mobil?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Augsburger Verkehrs- und Tarifverbund to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AVV.mobil

1. Neu mit dieser Version ist der integrierte Ticketshop, in dem Einzelfahrausweise, Streifen- und Tageskarten für das AVV-Verbundgebiet als Online-Ticket zur Verfügung stehen.

2. Verkehrs- und Tarifverbunds abfragen.

3. AVV. Smartphone. Mit AVV.

AVV.mobil Customer Insights

1. You will always be late.I need to buy a ticket, not to register my place of residence-the registration formEs steht in der Früh nie die richtige Abfahrtzeit in der App...Veraltete Infos Linie fährt gar nicht, wird aber immer noch angezeigt.

2. Große Fehler bleiben... und Augsburg wird die Informationen über den öffentlichen Nahverkehr auch nicht mit Google teilen, damit es richtig gemacht werden kann.

3. Habe Ticket für heute bekommen, welches morgen nicht mehr gültig ist.

4. Monate lang ist das schon so, das die Linie nun anders fährt, aber die App hat diese Info nicht.

5. Why on earth, when searching for the stations names, did they have to mark the field as confidential or password-like? there is no way to use auto-correct on it - so if you misspell one single letter, you wont find the station (the suggestions are slow and pointless).

6. Habe nach Verbindungen für morgen Früh gesucht und direkt Ticket gekauft.

7. For public money they've probably spent on it, they could have got some competent developers, not someone teleported from 20 years ago.The most stupid and useless app that can be found in Google Play.

8. Es passiert einfach nichts wenn PayPal gewählt wird.Einfach blöd.

9. Bezahlung per PayPal geht nicht, obwohl dies gelistet ist.

10. Klar, wie in der Beschreibung der App Änderungen, werden mit dem neuesten Software-Update NUR kleinere Fehler behoben.

11. It took me more than 10 minutes to figure out how to actually buy a ticket, even though I had used it before and it is in English (a language I understand, unlike German).

Steps to Troubleshoot & Fix AVV.mobil Issues

1. Fix AVV.mobil Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AVV.mobil: Restarting the app will resolve most errors.
  2. Update the AVV.mobil App. Here is how:
    1. On Android goto PlayStore » Search for "AVV.mobil" » Open AVV.mobil » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AVV.mobil » click "UPDATE".
  3. Clear AVV.mobil app cache: Clearing cached data will force your app to retrieve the latest data directly from AVV.mobil servers.
    1. On Android, goto Settings » Apps » Select "AVV.mobil" » click Storage » click "Clear Cache".
  4. Check AVV.mobil app permissions. If any of these permissions required to use your device's features are disenabled, AVV.mobil might not work.
  5. Uninstall and reinstall AVV.mobil. If nothing else has worked, completely uninstall AVV.mobil then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AVV.mobil not working


2. Fix AVV.mobil Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AVV.mobil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AVV.mobil not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AVV.mobil may not be able to connect to the Internet when running in the background.

Reported Issues