Published by WIENER LINIEN GmbH & Co KG on Oct 4, 2024

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Why should I report an Issue with WienMobil?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WIENER LINIEN GmbH & Co KG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About WienMobil

1. For example, with the route planner to find the quickest route from A to B, departure info in real time, public transport tickets and additional mobility services including bike sharing, car sharing, taxi and more.

2. Plan a barrier-free route, purchase a semester ticket, add favourites …?

3. The official app of Wiener Linien helps you to arrive at your destination quickly.

4. Display annual season ticket on your phone?

5. WienMobil: The city at your fingertips with a single app.

6. No problem with WienMobil!

7. Watch our helpful tutorials.

WienMobil Customer Insights

1. Do you want Schwarzfahrer? Because this is how you get Schwarzfahrer.The supposed real-time data for busses is so unreliable and that everyone would be better off if you just got rid of it entirely, or at least added the option to show the regular scheduled departure times instead.Very good but I got caught out ! I Purchased ad hoc single journey tickets two hours ahead of my tram use.

2. The wording in the app needs to state 'The journey must be completed within 80 minutes from time of Purchase 'Just downloaded to buy a 24 hour day ticket.

3. The second attempt worked, but now it shows that I have 2 tickets, so first attempt apparently worked, despite error message.

4. It was not clear to me that the tickets had to be used and the journey completed within 80 minutes from the moment of purchase and NOT upon starting the trip.

5. But maybe that's because I mostly use Google maps for routes and this more for monitoring train arrivals and buying tickets.

6. There are also too many hoops to jump through to get to the payment failure message in the new ticket shop.

7. You can easily integrate this with the Google Maps API.“The payment was declined by the payment processor.

8. First attempted payment resulted in error so I tried to pay again.

9. The latter of which actually does have a pretty unintuitive UI if you need to buy another ticket in the opposite direction shortly after the first.

10. First I have to go to google maps, look up the address there, and then enter it here.

11. When I arrived at the stop the tickets had expired ,so I had to purchase again.

Steps to Troubleshoot & Fix WienMobil Issues

1. Fix WienMobil Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WienMobil: Restarting the app will resolve most errors.
  2. Update the WienMobil App. Here is how:
    1. On Android goto PlayStore » Search for "WienMobil" » Open WienMobil » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WienMobil » click "UPDATE".
  3. Clear WienMobil app cache: Clearing cached data will force your app to retrieve the latest data directly from WienMobil servers.
    1. On Android, goto Settings » Apps » Select "WienMobil" » click Storage » click "Clear Cache".
  4. Check WienMobil app permissions. If any of these permissions required to use your device's features are disenabled, WienMobil might not work.
  5. Uninstall and reinstall WienMobil. If nothing else has worked, completely uninstall WienMobil then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WienMobil not working


2. Fix WienMobil Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WienMobil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WienMobil not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WienMobil may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, I purchased a single trip ticket but it expired before I could use it. I would like to know the reason why this happened. Thank you.

    — by Charles Ang 11 months ago