Contact Em Customer Service

Why should I report an Issue with Emby for Android?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Emby Media to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And also the ability to see the upcoming videos in my playlist would be a great added feature.I have used Emby for a long time, and I would have given it five stars if it was working on all of my devices.

2. This works well and I find editing the data much easier in emby than plex.

3. Thanks! Other than that, Emby rocks! I love it!I like this better than plex because it is less full of forced changes.

4. I have a chromecast music and I'm trying to use emby on my phone to control my music from my server to the chromecast at home and the app is buggy.

5. I recently switched over from Plex which was non stop issues for me so finding Emby is such a huge relief.

6. So close to being perfect.Would love to give you guys 5 stars because I love Emby! But the "edit images" feature only allows you to delete the thumbnail and make it black.

7. I made the switch from Plex to Emby and I doubt I'll go back.

8. Back then I just took a long break from Emby and went back to Plex.

9. Emby has similar features but is easier to navigate configure and use.New emby server setup at home with account.

10. I actually have both media servers running on my home network and Emby is much easier to configure the interface and background shots are beautiful.

11. I would recommend a cleaner material UI for the app and emby server.

1. Fix Em Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Em: Restarting the app will resolve most errors.
2. Update the Em App. Here is how:
   1. On Android goto PlayStore » Search for "Em" » Open Emby for Android » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Em » click "UPDATE".
3. Clear Emby for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from Em servers.
   1. On Android, goto Settings » Apps » Select "Emby for Android" » click Storage » click "Clear Cache".
4. Check Em app permissions. If any of these permissions required to use your device's features are disenabled, Em might not work.
5. Uninstall and reinstall Em. If nothing else has worked, completely uninstall Em then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Em not working

2. Fix Em Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Em be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Em not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Em may not be able to connect to the Internet when running in the background.