Published by Infomir

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contact Ministra Player for Android TV image 1 contact Ministra Player for Android TV image 2

Ministra Player Customer Insights

1. It is really good and I like it but definitely need some stability in terms of operations.Quite solid, except... installed this on a MiBox and it works well except for the fact that it requests server and login credentials every time I exit the app.

2. But one big problem with this app, every time you open the app you need to enter your portal URL and then login and password.

3. I have persisted with the app and in trying to solve the original problem, but only succeeded in identifying more useability flaws, so I have downgraded my star rating.I'm using two android boxes with this player.

4. Every time i start the app i need to enter the user login and password for the portal.

5. After trying three different android boxes and giving all possible permissions, this app does not save the url, login and password.

6. Also, the TV guide with the app shows the programs for GMT, unfortunately my time zone is GMT + 1, so the guide and program info for each channel is one hour behind the program actually playing.

7. You need them.I installed on my Sony Android TV, asked for permission and allowed everything.

8. Installed Ministra Player on a Sony Android Tv.

9. Every time I exit the app on my Tv I have to type in the user log in name and password.

10. Contacted the infomir technical support and a cording to them the problem is from my provider.Couple of problems.

11. If watching for longer time(30 mins - 1 hour), suddenly login screen appearsApp is good for IPTV.

Steps to Troubleshoot & Fix Ministra Player Issues

1. Fix Ministra Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ministra Player: Restarting the app will resolve most errors.
  2. Update the Ministra Player App. Here is how:
    1. On Android goto PlayStore » Search for "Ministra Player" » Open Ministra Player for Android TV » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ministra Player » click "UPDATE".
  3. Clear Ministra Player for Android TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Ministra Player servers.
    1. On Android, goto Settings » Apps » Select "Ministra Player for Android TV" » click Storage » click "Clear Cache".
  4. Check Ministra Player app permissions. If any of these permissions required to use your device's features are disenabled, Ministra Player might not work.
  5. Uninstall and reinstall Ministra Player. If nothing else has worked, completely uninstall Ministra Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ministra Player not working


2. Fix Ministra Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ministra Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ministra Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ministra Player may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I cannot sign in.I'm using my email and password

    — by John Roberts 3 weeks ago

  • This is second email to cancel
    Subscription cancelled earlier this year and still took a payment from card

    — by Jennifer McCrossan 1 month ago

  • Cannot cancel subscription can you possibly help please

    — by Jennifer McCrossan 1 month ago

  • Can you gais gave me call tv not working 6027150405

    — by Saidur rahman 3 months ago

  • Need to cancel subscription please I keep getting billed but do not use it anymore
    It should be under ninjakaka@redacted
    Or jag_sir00@redacted and is always billed on scotiabank visa .
    Please cancel Thankyou

    — by Jag Singh 6 months ago

  • Hello cancel my subscription now username apatel01 password 1234
    tv link 4k.spicetv.cc

    — by akshay 8 months ago

  • Hi, i could not see the subtiles options in the lower left bottom settings during the playback. please let me know how to enable the option.

    — by Chelladurai Raju 9 months ago

  • Please cancel the subscription

    — by Priya Gnani 10 months ago

  • Hello, how can I make an account for ministra player. How can I purchase a portal code. I want to make an account but I’m not sure on how to do that please help me do so.

    — by Saleh abuasbh 10 months ago

  • Kindly cancel my subscription, I don’t wanna renew it . Registered email is himanshu_vohra@redacted

    — by Himanshu Vohra 11 months ago

  • Hi Request you to please cancel my subscription .

    — by Mohammad Firoz 11 months ago

  • Hello,
    I'm in the trial period for ministra player. Please proceed to cancel my subscription before any payments are processed. User name is 4168345676. Thanks

    — by Murat 11 months ago

  • Hi, please cancel my subscription ASAP. Email id is somil.sodhiya@redacted

    — by Somil Sodhiya 1 year ago

  • Pls cancel the subscription for me. Account email should be katariakapil@redacted or kapil.kataria@redacted. I was charged 1.99$ today in account 1998 (last 4 digits).

    — by Kapil Kataria 1 year ago

  • I have to new ministra player account

    — by Jijo 1 year ago

  • I am trying to get service

    — by Meridith Bowman 1 year ago

  • First giveing honor unto almighty GOD, in,the mighty name of, JESUS,CHRIST AMAN AMAN AMAN.on November, 08/2023 I subscribe to my player ministra player services for. $2900.00 and I. Use my. Debit card last # four ending in,3788 my next payment. Is not due until December 08/2023.the agent name is Adam his. Extension #1162 and on that day I spoke to. Carl Johnson. Today on. Sunday I. Turn on to watch the programs on my my player app it is. Not working it stayed subscribe and sign in to portal I am very up set in,justice has occured iam very angry I've. Paid my money and on this day November 12 the service is not working I've call the. Number 1.747 212 9422 no one would respond I. Stayed on the. Phone for 2 hour,s. No one responded this is. A disgrace and unacceptable from a business stand point through. Customer service is this some scam I've. Paid my money on November 08 2023 and my next. Payment is. Not. Due until December 08/2023 iam Exstreamly un happy my login is DJ 585 because of. This. Unprofessional injustice iam unable. To watch. My. Sport,s program,s I. Paid for. Service. Has. Not. Been render I deserve to. Be. Compensated for. This inconsiderate foolishness from the. Customer service no. Responding and. As ba. Paying. Customer bi. Should not. Had bto. Be on the phone 2 hours and still no one respond what type. Of. Business is this this is unacceptable my number is 281 662 6805 again this is poor. Business. Period bive. Paid my. Money. And. Service is. Not. Being render ant. No way on the screen should. Be. Saying re subscribe to get. Service started I've already. Paid my. Money this bis a. Disgrace toward the ministra player services someone the owners call me and straighten this foolishness out iam very. Disatisfied as a customer correct this problem I've paid my money my. Next bosyment is. Not. Due. Until December 8 2023

    — by Dwightjohnson 1 year ago

  • My TV ministra player is not working

    — by Yatish Patel 1 year ago

  • Cannot sign into our account please help ....

    — by Karen 1 year ago

  • Hi, the old house I was living in I had the subscription for ministra app, and I bought a new tv now, but I was charged for the subscription on that old tv, what details do you need to cancel the subscription form the old tv?

    — by Rasandeep Singh 1 year ago

  • Hello, My name is aqeel javeed.Now i do not need ministra player.Every month I pay money for subscription via auto deposit through my credit card.
    Please cancel my subscription and do not deduct money further.

    — by aqeel 1 year ago

  • Hi, I have taken ministra player subscription last year but I am not using it anymore. Though my card was added and I forgot to cancel the subscription, it has been renewed for this year as well. Could you please cancel my subscription and refund my money.

    — by Shivam Bisariya 1 year ago

  • Please Cancel my Ministra Subscription with immediate effect. Thank you

    — by Anandan Anbudaiyan 1 year ago

  • Please cancel my Account and my Subscription with immediate effect

    — by Anandan Anbudaiyan 1 year ago

  • Please cancel my Ministra Subscription
    Login: anan520
    TV Portal: http://glotv.me

    — by Anandan Anbudaiyan 1 year ago

  • Please arrange to cancel my subscription with immediate effect
    TV Provider Portal: http://glotv.me
    login: anan520

    — by Anandan Anbudaiyan 1 year ago

  • Hi there,
    I didn’t find this, what I was looking for. I even not used this. So please cancel my subscription and do not change us for this.

    — by Mrudul pingale 1 year ago

  • Please cancel my subscription

    — by Jeffin John 1 year ago

  • I can't login to ministra player
    My login name is dun20

    — by Dunel 1 year ago

  • I can't login to ministra player
    My login name is dun20

    — by Dunel 1 year ago

  • I have a new tv and can’t get minutes please call/help me 513-491-0220

    — by Keith doerman 1 year ago

  • Ministra player for Roku not working anymore . I have bought license for Roku.
    Can you give me license for iPad so that I can continue using Ministra player

    — by Kiran Naik 1 year ago

  • Cancel subscription, you have charged my credit card and I no longer have your service nor will I be needing it anymore

    — by Sophia Jones 2 years ago

  • Cancel monthly subscription to Ministra App loaded onto Samsung TV at the end of the current subscription period (ending December 17 2022).

    — by Anik 2 years ago

  • Hi! I want to cancel the Ministra player account!! Thank you

    — by Zsuzsanna Denesne Hidvegi 2 years ago

  • Good evening my Minister player had froze on me and I had to turn off my smart TV although it keeps asking me for the login,password,portal,and license key.the provider number has been disconnected.

    — by kenneth bercaw 2 years ago

  • I have to contact the provider

    — by Lavern Brookins 2 years ago

  • I need to get into my account to update payment

    — by Jimmy Bryant 2 years ago

  • Please cancel my subscrition

    — by Katarzyna Grabas 2 years ago

  • I gave you the new card information that you requested, you charged the card and my account is still not activated, I have e mailed you several times without any response, can someone please tell me what is going on

    — by Andrew Dagis 2 years ago

  • I've been trying for weeks to find out why my service is disabled, can someone please get it started again

    — by Andrew Dagis 2 years ago

  • I tried contacting you several times, can you reactivate my service, or even a response would be nice

    — by Andrew Dagis 2 years ago

  • My service is disabled, can you put it back on

    — by Andrew Dagis 2 years ago

  • Can you please reconnect the service, if not stop charging my card

    — by Andrew Dagis 2 years ago

  • Why am I paying 29.99 a month and I see this advertised elsewhere where for much cheaper, also I payed the subscription and it says my account is disabled, what is going on?

    — by Andrew Dagis 2 years ago

  • Please cancel my subscription

    — by Patrick 2 years ago

  • My account disabled

    — by Sabrina McGraw 2 years ago

  • I loged out of my portal not knowing what I was being asked to do I. can't get back in

    — by Patrick 2 years ago

  • Please cancel my subscription.

    — by Rahul Sharma 2 years ago

  • My account has been disabled, WHY

    — by Andrew Dagis 2 years ago

  • Hi, i want you to cancel my subscription after free trail periode is over, 3 days our you can just cancel it now and confirm please. Thanks. BR Imran Ashraf

    — by Imran Ashraf 2 years ago

  • November 2021, ministra player charges me $580.00 for a unlimited service. Since 3 months the service is disabled, I can't contact them because the phone number is not in service. Can they please call me at 6178031528 or email me, and let me know what happens?

    — by Dunel 2 years ago

  • November 2021, ministra player charges me $580.00 for a unlimited service. Since 3 months the service is disabled, I can't contact them because the phone number is not in service. Can they please call me at 6178031528 or email me, and let me know what happens?

    — by Dunel 2 years ago

  • Unable to connect to Ministra player. Please call 9072302884

    — by Carlos Lujan 2 years ago

  • I need to cancel

    — by Steve Peer 2 years ago

  • Hi, I would like to cancel my subscription please and not be charged automatically at all

    — by Nir Kandalker 2 years ago

  • I had installed the Ministra Player for Android to test it out. After about 20 days I uninstalled the player. I keep getting charged the monthly fee even though the app was uninstalled. I get a receipt from Google Play Store about the charge. I don't even see the subscription in Google account management so I have no way to cancel the item. I can't even cancel via the E-mail that was sent to me. Can you please cancel any subscriptions under my bruce.richardson178@redacted E-mail which is how I'm receiving the Google Play Store receipt. You can send any correspondence to that E-mail address as this is my corporate address.

    — by Bruce Richardson 2 years ago

  • Need customer service number

    — by Curtis Douglas 2 years ago

  • My service is not working

    — by Timothy Gibson 2 years ago

  • Showing Error even after entering right IPTV credentials

    — by abhinav pasumarthy 2 years ago

  • On 30th August 2022, I installed minstra player app and then i ask my ip tv provider to configure it so that i can use the app on my LG smart tv ,after that i logged into using all the required information and in the next screen it asked me for 3day trial and after 3 days it'll be $16.99 annually.. I chose that by using QR code and provided my card details so that I can start using the service.
    Later I found that it's not useful and I don't want to continue my subscription but I'm not getting an option to unsubscribe as I didn't use any email account while processing the payment rather I used Apple pay. I didn't see any transaction id as its under 3 day free trial.

    Please do let me know how to unsubscribe so that i won't be charged after 3 day trial gets over..below i'm sharing a few details which i found under My account after login into APP.
    user login: soma11 (which my ip tv service provider provided to me)
    Account number: 2096844
    tv model: 50UP7100ZUF
    App version: 1.1.2-d247f3460

    Also if you see anything that this already unsubscribe please do share that information as well .

    — by SOMNATH PAUL 2 years ago

  • Could you please cancel my Ministra Trial subscription

    — by haritej Kambhampati 2 years ago

  • Please cancel my subscription as I am not able to access the content I need. Please refund immediately

    — by Anandan Anbudaiyan 2 years ago

  • Hi, I subscribed for the monthly option with the 3 day trial. Can you please cancel my subscription? I paid through Apple Pay and didn’t create an account then. Thanks

    — by Ahmed Mahmoud 2 years ago

  • Subscription Cancellation Request

    — by Michael Kurzawa 2 years ago

  • Please cancel my subscription for this email. I havent been able to use this service and been trying to cancel so but today was charged on my credit card and would now have to file a dispute

    — by kunwar saluja 2 years ago

  • I signup for free 3 days trial. I do not like to be charged I have deleted the app from the TV

    — by Mohamed Jainudeen 2 years ago

  • Hi,

    Can you please cancel my subscription for Ministra player.

    I requested for 3 day trial but would like to cancel this and wouldnt like to be charged in my card.

    — by kunwar saluja 2 years ago

  • I bought today ministra player on LG smart tv I want to cancel

    — by Sukhminder Singh 2 years ago

  • I would like to cancel my subscription. Haven't used it at all and frankly don't remember how to use it.

    — by Gary Gladu 2 years ago

  • Can't sign in to the portal and don't remember how to use this app on my phone or TV

    — by Gary Gladu 2 years ago

  • I paid for the app for this month. Why is my account disabled? My portal is ron0522. https:jiotv.be.

    — by Ronaldo Walden 2 years ago

  • Cancel my subscription

    — by David Gatlin 2 years ago

  • Hi I pay 164.99 in the month of June and it is a lot issues with the connection. I call the number with no success.

    — by Angela Bonifacio 2 years ago

  • I have already subscribe the player for one year with £16.49 but still it doesnt allow me to log in

    — by Soumil 2 years ago

  • We forgot our Ministra player info and the app has stopped working. We can’t contact you so is their anyway to contact you and get our information back.

    — by Mohammed abdelmanan 2 years ago

  • I have sent several emails regarding my cancellation of my account I have not received any response that you are going to cancel I gave phone number an my code rich0154 phone,9599991887 log is hard to navigate an I watch a movie in video club an it stops playing no credit nothing just stop please let me know you got an unstand my request

    — by Richard Gilbert 2 years ago

  • I want to cancel my subscription immediately

    — by Judith Horvat 2 years ago

  • I have sent 3 messages in regards to my subscription to cancel at the end of my month asked for confirmation no reply please respond my code rich015

    — by Richard Gilbert 2 years ago

  • I was told I needed this to get youtune tv. I was pressured and I kept saying do I need this and he said yes. The man I talked was Berry and his ext is 8058. I would like to cancel this and i dont feel that people should be lied to.

    — by laurie angell 2 years ago

  • I want to cancel. I was told I had to pay 29.99 in order to complete my subscription to youtubetv. I feel I was misled. come to find out I didn't need to do that. I am not very happy about this.

    — by laurie angell 2 years ago

  • Hello sir my account is disabled I lost my login and your phone number please help me my phone number 5599075867 usa

    — by Kulvir singh 2 years ago

  • Hey i need to cancel subscription of ministra tv as my account is supeneder and they keep on charging me. My account no is 00065.Please cancel for me thanx

    — by Manmohit 3 years ago

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