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Why should I report an Issue with Ministra Player for Android TV?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Infomir to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ministra Player Customer Insights
1. It is really good and I like it but definitely need some stability in terms of operations.Quite solid, except... installed this on a MiBox and it works well except for the fact that it requests server and login credentials every time I exit the app.
2. But one big problem with this app, every time you open the app you need to enter your portal URL and then login and password.
3. I have persisted with the app and in trying to solve the original problem, but only succeeded in identifying more useability flaws, so I have downgraded my star rating.I'm using two android boxes with this player.
4. Every time i start the app i need to enter the user login and password for the portal.
5. After trying three different android boxes and giving all possible permissions, this app does not save the url, login and password.
6. Also, the TV guide with the app shows the programs for GMT, unfortunately my time zone is GMT + 1, so the guide and program info for each channel is one hour behind the program actually playing.
7. You need them.I installed on my Sony Android TV, asked for permission and allowed everything.
8. Installed Ministra Player on a Sony Android Tv.
9. Every time I exit the app on my Tv I have to type in the user log in name and password.
10. Contacted the infomir technical support and a cording to them the problem is from my provider.Couple of problems.
11. If watching for longer time(30 mins - 1 hour), suddenly login screen appearsApp is good for IPTV.
Steps to Troubleshoot & Fix Ministra Player Issues
1. Fix Ministra Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Ministra Player: Restarting the app will resolve most errors.
- Update the Ministra Player App. Here is how:
- On Android goto PlayStore » Search for "Ministra Player" » Open Ministra Player for Android TV » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Ministra Player » click "UPDATE".
- Clear Ministra Player for Android TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Ministra Player servers.
- On Android, goto Settings » Apps » Select "Ministra Player for Android TV" » click Storage » click "Clear Cache".
- Check Ministra Player app permissions. If any of these permissions required to use your device's features are disenabled, Ministra Player might not work.
- Uninstall and reinstall Ministra Player. If nothing else has worked, completely uninstall Ministra Player then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Ministra Player not working
2. Fix Ministra Player Server issues & Internet Connection
- Check network connection: An unstable Internet will make Ministra Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Ministra Player not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Ministra Player may not be able to connect to the Internet when running in the background.
Reported Issues
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Hi, I have taken ministra player subscription last year but I am not using it anymore. Though my card was added and I forgot to cancel the subscription, it has been renewed for this year as well. Could you please cancel my subscription and refund my money.
— by Shivam Bisariya 1 week ago -
Please Cancel my Ministra Subscription with immediate effect. Thank you
— by Anandan Anbudaiyan 3 weeks ago -
Please cancel my Account and my Subscription with immediate effect
— by Anandan Anbudaiyan 3 weeks ago -
Please cancel my Ministra Subscription
Login: anan520
TV Portal: http://glotv.me— by Anandan Anbudaiyan 3 weeks ago -
Please arrange to cancel my subscription with immediate effect
TV Provider Portal: http://glotv.me
login: anan520— by Anandan Anbudaiyan 3 weeks ago -
Hi there,
I didn’t find this, what I was looking for. I even not used this. So please cancel my subscription and do not change us for this.— by Mrudul pingale 5 months ago -
Please cancel my subscription
— by Jeffin John 7 months ago -
I can't login to ministra player
My login name is dun20— by Dunel 7 months ago -
I can't login to ministra player
My login name is dun20— by Dunel 7 months ago -
I have a new tv and can’t get minutes please call/help me 513-491-0220
— by Keith doerman 8 months ago -
Ministra player for Roku not working anymore . I have bought license for Roku.
Can you give me license for iPad so that I can continue using Ministra player— by Kiran Naik 8 months ago -
Cancel subscription, you have charged my credit card and I no longer have your service nor will I be needing it anymore
— by Sophia Jones 9 months ago -
Cancel monthly subscription to Ministra App loaded onto Samsung TV at the end of the current subscription period (ending December 17 2022).
— by Anik 10 months ago -
Hi! I want to cancel the Ministra player account!! Thank you
— by Zsuzsanna Denesne Hidvegi 10 months ago -
Good evening my Minister player had froze on me and I had to turn off my smart TV although it keeps asking me for the login,password,portal,and license key.the provider number has been disconnected.
— by kenneth bercaw 10 months ago -
I have to contact the provider
— by Lavern Brookins 10 months ago -
I need to get into my account to update payment
— by Jimmy Bryant 10 months ago -
Please cancel my subscrition
— by Katarzyna Grabas 10 months ago -
I gave you the new card information that you requested, you charged the card and my account is still not activated, I have e mailed you several times without any response, can someone please tell me what is going on
— by Andrew Dagis 10 months ago -
I've been trying for weeks to find out why my service is disabled, can someone please get it started again
— by Andrew Dagis 10 months ago -
I tried contacting you several times, can you reactivate my service, or even a response would be nice
— by Andrew Dagis 11 months ago -
My service is disabled, can you put it back on
— by Andrew Dagis 11 months ago -
Can you please reconnect the service, if not stop charging my card
— by Andrew Dagis 11 months ago -
Why am I paying 29.99 a month and I see this advertised elsewhere where for much cheaper, also I payed the subscription and it says my account is disabled, what is going on?
— by Andrew Dagis 11 months ago -
Please cancel my subscription
— by Patrick 11 months ago -
My account disabled
— by Sabrina McGraw 11 months ago -
I loged out of my portal not knowing what I was being asked to do I. can't get back in
— by Patrick 11 months ago -
Please cancel my subscription.
— by Rahul Sharma 11 months ago -
My account has been disabled, WHY
— by Andrew Dagis 11 months ago -
Hi, i want you to cancel my subscription after free trail periode is over, 3 days our you can just cancel it now and confirm please. Thanks. BR Imran Ashraf
— by Imran Ashraf 11 months ago -
November 2021, ministra player charges me $580.00 for a unlimited service. Since 3 months the service is disabled, I can't contact them because the phone number is not in service. Can they please call me at 6178031528 or email me, and let me know what happens?
— by Dunel 11 months ago -
November 2021, ministra player charges me $580.00 for a unlimited service. Since 3 months the service is disabled, I can't contact them because the phone number is not in service. Can they please call me at 6178031528 or email me, and let me know what happens?
— by Dunel 11 months ago -
Unable to connect to Ministra player. Please call 9072302884
— by Carlos Lujan 11 months ago -
I need to cancel
— by Steve Peer 11 months ago -
Hi, I would like to cancel my subscription please and not be charged automatically at all
— by Nir Kandalker 11 months ago -
I had installed the Ministra Player for Android to test it out. After about 20 days I uninstalled the player. I keep getting charged the monthly fee even though the app was uninstalled. I get a receipt from Google Play Store about the charge. I don't even see the subscription in Google account management so I have no way to cancel the item. I can't even cancel via the E-mail that was sent to me. Can you please cancel any subscriptions under my bruce.richardson178@redacted E-mail which is how I'm receiving the Google Play Store receipt. You can send any correspondence to that E-mail address as this is my corporate address.
— by Bruce Richardson 1 year ago -
Need customer service number
— by Curtis Douglas 1 year ago -
My service is not working
— by Timothy Gibson 1 year ago -
Showing Error even after entering right IPTV credentials
— by abhinav pasumarthy 1 year ago -
On 30th August 2022, I installed minstra player app and then i ask my ip tv provider to configure it so that i can use the app on my LG smart tv ,after that i logged into using all the required information and in the next screen it asked me for 3day trial and after 3 days it'll be $16.99 annually.. I chose that by using QR code and provided my card details so that I can start using the service.
Later I found that it's not useful and I don't want to continue my subscription but I'm not getting an option to unsubscribe as I didn't use any email account while processing the payment rather I used Apple pay. I didn't see any transaction id as its under 3 day free trial.
Please do let me know how to unsubscribe so that i won't be charged after 3 day trial gets over..below i'm sharing a few details which i found under My account after login into APP.
user login: soma11 (which my ip tv service provider provided to me)
Account number: 2096844
tv model: 50UP7100ZUF
App version: 1.1.2-d247f3460
Also if you see anything that this already unsubscribe please do share that information as well .— by SOMNATH PAUL 1 year ago -
Could you please cancel my Ministra Trial subscription
— by haritej Kambhampati 1 year ago -
Please cancel my subscription as I am not able to access the content I need. Please refund immediately
— by Anandan Anbudaiyan 1 year ago -
Hi, I subscribed for the monthly option with the 3 day trial. Can you please cancel my subscription? I paid through Apple Pay and didn’t create an account then. Thanks
— by Ahmed Mahmoud 1 year ago -
Subscription Cancellation Request
— by Michael Kurzawa 1 year ago -
Please cancel my subscription for this email. I havent been able to use this service and been trying to cancel so but today was charged on my credit card and would now have to file a dispute
— by kunwar saluja 1 year ago -
I signup for free 3 days trial. I do not like to be charged I have deleted the app from the TV
— by Mohamed Jainudeen 1 year ago -
Hi,
Can you please cancel my subscription for Ministra player.
I requested for 3 day trial but would like to cancel this and wouldnt like to be charged in my card.— by kunwar saluja 1 year ago -
I bought today ministra player on LG smart tv I want to cancel
— by Sukhminder Singh 1 year ago -
I would like to cancel my subscription. Haven't used it at all and frankly don't remember how to use it.
— by Gary Gladu 1 year ago -
Can't sign in to the portal and don't remember how to use this app on my phone or TV
— by Gary Gladu 1 year ago -
I paid for the app for this month. Why is my account disabled? My portal is ron0522. https:jiotv.be.
— by Ronaldo Walden 1 year ago -
Cancel my subscription
— by David Gatlin 1 year ago -
Hi I pay 164.99 in the month of June and it is a lot issues with the connection. I call the number with no success.
— by Angela Bonifacio 1 year ago -
I have already subscribe the player for one year with £16.49 but still it doesnt allow me to log in
— by Soumil 1 year ago -
We forgot our Ministra player info and the app has stopped working. We can’t contact you so is their anyway to contact you and get our information back.
— by Mohammed abdelmanan 1 year ago -
I have sent several emails regarding my cancellation of my account I have not received any response that you are going to cancel I gave phone number an my code rich0154 phone,9599991887 log is hard to navigate an I watch a movie in video club an it stops playing no credit nothing just stop please let me know you got an unstand my request
— by Richard Gilbert 1 year ago -
I want to cancel my subscription immediately
— by Judith Horvat 1 year ago -
I have sent 3 messages in regards to my subscription to cancel at the end of my month asked for confirmation no reply please respond my code rich015
— by Richard Gilbert 1 year ago -
I was told I needed this to get youtune tv. I was pressured and I kept saying do I need this and he said yes. The man I talked was Berry and his ext is 8058. I would like to cancel this and i dont feel that people should be lied to.
— by laurie angell 1 year ago -
I want to cancel. I was told I had to pay 29.99 in order to complete my subscription to youtubetv. I feel I was misled. come to find out I didn't need to do that. I am not very happy about this.
— by laurie angell 1 year ago -
Hello sir my account is disabled I lost my login and your phone number please help me my phone number 5599075867 usa
— by Kulvir singh 1 year ago -
Hey i need to cancel subscription of ministra tv as my account is supeneder and they keep on charging me. My account no is 00065.Please cancel for me thanx
— by Manmohit 2 years ago
