Contact HBO GO Android TV Customer Service

Why should I report an Issue with HBO GO Android TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Home Box Office Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Netflix doesn't have issues so it must be this app.This app fails to playback video most of the time and when it does, it can only stream for a few seconds before the video freezes then gets incredibly out of sync with the audio.This app is terrible.

2. ***Lately has been frequently stopping during playback, requiring me to "clear cache" for it to work again.*** Content is great of course though.This app freezes especially after the android upgrade on my 2015 Sony Bravia TV.

3. An episode with 1 minute (of credits) remaining doesn't count as watched when trying to continue a series.

4. Minute long ads for other shows get annoying before every 30 minute episode in a two hour viewing block.Way cool... DTS, and HD.

5. Netflix's "skip intro" blows this out of the water - their skip 10 seconds and Plex's skip 30 makes HBOs implementation laughable.

6. On the other, the episode loads as it should behind an stupid error code that requires you to restart the app to hide.

7. There's no painless way to skip minute-long intros that doesn't involve going second by second for at least a quarter of that.

8. Netflix can stream 4k video and 5.1 surround perfectly yet this app struggles with 1080p and 2.0 audio.

9. The order of interactions is also weird once you start navigating it - everything is top down so you have to navigate through all the functionality to pick your next episode.

10. Like why do I hae to select Android TV, and a provider? Really screwy if you ask me!The app has not played content one time on my Mi Box.Cant log in with Comcast...This app is horrible.

11. Other good apps go back to where you were, i.e. to the show you last watched.

1. Fix HBO GO Android TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HBO GO Android TV: Restarting the app will resolve most errors.
2. Update the HBO GO Android TV App. Here is how:
   1. On Android goto PlayStore » Search for "HBO GO Android TV" » Open HBO GO Android TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HBO GO Android TV » click "UPDATE".
3. Clear HBO GO Android TV app cache: Clearing cached data will force your app to retrieve the latest data directly from HBO GO Android TV servers.
   1. On Android, goto Settings » Apps » Select "HBO GO Android TV" » click Storage » click "Clear Cache".
4. Check HBO GO Android TV app permissions. If any of these permissions required to use your device's features are disenabled, HBO GO Android TV might not work.
5. Uninstall and reinstall HBO GO Android TV. If nothing else has worked, completely uninstall HBO GO Android TV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HBO GO Android TV not working

2. Fix HBO GO Android TV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HBO GO Android TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HBO GO Android TV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HBO GO Android TV may not be able to connect to the Internet when running in the background.