Contact Guangzhou Metro Customer Service

Why should I report an Issue with Guangzhou Metro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mapway to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A few metro lines just were just added, like line 18.

2. The map doesn't show line 18 or line 22.Nice app.

1. Fix Guangzhou Metro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guangzhou Metro: Restarting the app will resolve most errors.
2. Update the Guangzhou Metro App. Here is how:
   1. On Android goto PlayStore » Search for "Guangzhou Metro" » Open Guangzhou Metro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guangzhou Metro » click "UPDATE".
3. Clear Guangzhou Metro app cache: Clearing cached data will force your app to retrieve the latest data directly from Guangzhou Metro servers.
   1. On Android, goto Settings » Apps » Select "Guangzhou Metro" » click Storage » click "Clear Cache".
4. Check Guangzhou Metro app permissions. If any of these permissions required to use your device's features are disenabled, Guangzhou Metro might not work.
5. Uninstall and reinstall Guangzhou Metro. If nothing else has worked, completely uninstall Guangzhou Metro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guangzhou Metro not working

2. Fix Guangzhou Metro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guangzhou Metro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guangzhou Metro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guangzhou Metro may not be able to connect to the Internet when running in the background.