Published by Qatar Airways on Jul 3, 2024

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Why should I report an Issue with Qatar Airways Oryx One?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Qatar Airways to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Qatar Airways Oryx One

1. Qatar Airways presents your guide to the very best of our ORYX ONE in-flight entertainment.

2. Explore complete listing of over 3,000 incredible viewing and listening options before your flight through our ORYX ONE app which also offers a wide variety of digital newspapers and magazines to download for free.

Qatar Airways Oryx One Customer Insights

1. it doesn't work, coz simply most of A320 flights has no wifi, or free wifi it is useless making this app for flights that doesn't have screens to not be able to use it at allI am Gold Member of the Privilege Club and cannot login, although my flight is in a few days.

2. no connection.What do I need entertainment for when I can't make a reservation or manage my booking easily?Best Airways in the world.so beautiful.

3. Only shows the picture and text.Great listing and NFC feature looks really good.

4. Thanks oryx one team.not working at all.

5. This app is useless.Useless app.

6. Won't let me play the videos.

Steps to Troubleshoot & Fix Qatar Airways Oryx One Issues

1. Fix Qatar Airways Oryx One Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Qatar Airways Oryx One: Restarting the app will resolve most errors.
  2. Update the Qatar Airways Oryx One App. Here is how:
    1. On Android goto PlayStore » Search for "Qatar Airways Oryx One" » Open Qatar Airways Oryx One » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qatar Airways Oryx One » click "UPDATE".
  3. Clear Qatar Airways Oryx One app cache: Clearing cached data will force your app to retrieve the latest data directly from Qatar Airways Oryx One servers.
    1. On Android, goto Settings » Apps » Select "Qatar Airways Oryx One" » click Storage » click "Clear Cache".
  4. Check Qatar Airways Oryx One app permissions. If any of these permissions required to use your device's features are disenabled, Qatar Airways Oryx One might not work.
  5. Uninstall and reinstall Qatar Airways Oryx One. If nothing else has worked, completely uninstall Qatar Airways Oryx One then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Qatar Airways Oryx One not working


2. Fix Qatar Airways Oryx One Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Qatar Airways Oryx One be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Qatar Airways Oryx One not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Qatar Airways Oryx One may not be able to connect to the Internet when running in the background.

Reported Issues

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