Published by Qatar Airways

Report an issue with Oryx One Play.
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Why should I report an Issue with Oryx One Play?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Qatar Airways to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Oryx One Play Customer Insights

1. no one airplane have a connection.movies couldn't play ever, keeps showing errorsQuite a useless app, no entertainment section as advertised in their countersFail! Did not work, nor the crew could do anything.

2. Luckily i could download it just before take off.App not working (on a Samsung Note 9) All it says is " an error occurred, please try later" Tried deleting it and downloading it again still the same problem.

3. Please fix itUnable to download onto Samsung 8+ nor iPhone 6s seems poor from Qatar airlines to have such a poor app.absolutely useless application.

4. It does not play all movies and shows which are offered.

5. It only plays the ones without DRM, so you can use just the browser which works the same way.Had an amazing experience with it.

6. I was shocked when there was no screen on the plane but this seriously saved me on the trip.

Steps to Troubleshoot & Fix Oryx One Play Issues

1. Fix Oryx One Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Oryx One Play: Restarting the app will resolve most errors.
  2. Update the Oryx One Play App. Here is how:
    1. On Android goto PlayStore » Search for "Oryx One Play" » Open Oryx One Play » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Oryx One Play » click "UPDATE".
  3. Clear Oryx One Play app cache: Clearing cached data will force your app to retrieve the latest data directly from Oryx One Play servers.
    1. On Android, goto Settings » Apps » Select "Oryx One Play" » click Storage » click "Clear Cache".
  4. Check Oryx One Play app permissions. If any of these permissions required to use your device's features are disenabled, Oryx One Play might not work.
  5. Uninstall and reinstall Oryx One Play. If nothing else has worked, completely uninstall Oryx One Play then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Oryx One Play not working


2. Fix Oryx One Play Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Oryx One Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Oryx One Play not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Oryx One Play may not be able to connect to the Internet when running in the background.

Reported Issues