Contact illumi Home Customer Service

Why should I report an Issue with illumi Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 深圳市力行照明有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. illumi home provides a variety of gameplay methods for smart light strips, which can be controlled individually or grouped together, including color mode, music mode, voice control mode, scene mode, DIY mode, timing setting, etc. , multiple function combinations, various The novel gameplay allows you to fully enjoy the joy of operating the smart light strip.

1. it just doesn't work whatsoever and i dont recomend.SUCKS! I ordered the lights and the adapter came with of course at first it was working fine then all of a sudden the colors would not change to any other color than green and a lighter green, remote is completely unresponsive, and all of a sudden won't find the device via Bluetooth and I'm literally sitting in front of the adapter as I'm typing this.

2. I want to use the music feature.its horrible, completely unresponsive abd ive only had them for 8 days, i lost the remote to i have to use this and it stopped working within two days, i re-install and un-install this app over and over and it's connecting to my LED's but they won't turn on and when/if they do they will just be white and the app won't let me change the colours at all.

3. It was advertised that you could connect apple music to the lights.

4. I hate that I can't just connect Spotify or apple music which I heard from other reviews that it was advertised to connect to the app but that's not the case at all 2.

5. I think there's some error in the app and it's not the lights.. I'm quite disappointed and hope to get this fixed soon.It's great, but I can't use the music feature.

6. SO SO SO DISAPPOINTED AND PISSED!It's pretty good and it works grate! The only issue I'm having is that instead of trying to have me allow it access to music files it's asking for access to my microphone.

7. Now that I got a new one and put it up it was working fine until like 2 minutes later, the app would NOT connect to the lights?? It happened before with my other.

8. I would really like for this to be fixed.Lights are amazing but the app won't connect to remote.

9. Just installed the new update, still having the same issues.It works great once you initally get connected to the lights.

10. No matter what I have done it will not connect to bluetooth even though the remote itself connected to my phone the app won't connect to the remote??? Please fix this.

11. In order to get music to play with the lights I have to download it as an mp3 and play it that way.

1. Fix illumi Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart illumi Home: Restarting the app will resolve most errors.
2. Update the illumi Home App. Here is how:
   1. On Android goto PlayStore » Search for "illumi Home" » Open illumi Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for illumi Home » click "UPDATE".
3. Clear illumi Home app cache: Clearing cached data will force your app to retrieve the latest data directly from illumi Home servers.
   1. On Android, goto Settings » Apps » Select "illumi Home" » click Storage » click "Clear Cache".
4. Check illumi Home app permissions. If any of these permissions required to use your device's features are disenabled, illumi Home might not work.
5. Uninstall and reinstall illumi Home. If nothing else has worked, completely uninstall illumi Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing illumi Home not working

2. Fix illumi Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make illumi Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to illumi Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, illumi Home may not be able to connect to the Internet when running in the background.