Contact Hi Lighting Customer Service

Why should I report an Issue with Hi Lighting?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 深圳市力行照明有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. hi lighting provides a variety of gameplay methods for smart light strips, which can be controlled individually or grouped together, including color mode, music mode, voice control mode, scene mode, DIY mode, timing setting, etc. , multiple function combinations, various The novel gameplay allows you to fully enjoy the joy of operating the smart light strip.

1. They updated the app recently, but the bug still isn't fixed.It keeps saying not in range why have a app if it doesn't work it was working fine for about 2 weeks then just stopped working and won't connect my Bluetooth is on and so are the lights and it keep saying not in rangeNormal, does all led app do but when ever i want to use music it says "fail to read music" i checked the FAQ it says agree to file usage permission It never ask for it i even tried to give the permission but i cant please fix this *edit : sorry for my bad englishI had gotten a new phone and had to reset my old one so I downloaded the app and tried hooking up my lights and the device pops up but won't connect so I can only use the remote.I downloaded just to give a 5 star rating.

2. Having the option to download from saved play lists and use on this app Would definitely be worthy of 5 stars!!! 🤩Good job on the alpha version of the app! However, it needs major improvements: - Allow manual selection of audio files stored on the device (automatic audio file search fails on my Pixel 6a) - "Play from phone microphone" feature works only for 1 minute after the phone screen is lockedWhenever I make it pink it turns half and half to blue and purple.

3. Maybe add a feature where it can do lights based on audio output in the device without relying on microphones?App won't connect to the lights anymore, I've litterally tried everything.

4. Easy to install and operate! One thing you guys should add is the option to interface and write over installed music apps that has an active subscriptions.

5. If I could send a photo to show you I would I have two separate lights that can be changed with the same controller but it doesn't make it the right color.

6. I would love to see a feature added where you can use your DIY themes with the timer feature.Works perfectly.

7. Why? Did I hook it up wrong???Many of the red hues are inaccurate on the app and makes it difficult to make DIY themes.

8. I have no need at this time for this application but I wanted to encourage those who pulled together and produced this.

9. Thank you and your welcome 🤗.

10. Right at 2.5, I hope I can be the one that starts a snowball at 2.6 on to 5.

11. I must say I am absolutely enjoying this app.

1. Fix Hi Lighting Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hi Lighting: Restarting the app will resolve most errors.
2. Update the Hi Lighting App. Here is how:
   1. On Android goto PlayStore » Search for "Hi Lighting" » Open Hi Lighting » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hi Lighting » click "UPDATE".
3. Clear Hi Lighting app cache: Clearing cached data will force your app to retrieve the latest data directly from Hi Lighting servers.
   1. On Android, goto Settings » Apps » Select "Hi Lighting" » click Storage » click "Clear Cache".
4. Check Hi Lighting app permissions. If any of these permissions required to use your device's features are disenabled, Hi Lighting might not work.
5. Uninstall and reinstall Hi Lighting. If nothing else has worked, completely uninstall Hi Lighting then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hi Lighting not working

2. Fix Hi Lighting Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hi Lighting be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hi Lighting not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hi Lighting may not be able to connect to the Internet when running in the background.