Published by LIFT Digital Inc. on Aug 15, 2024

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Why should I report an Issue with LIFT session?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LIFT Digital Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About LIFT session

1. The workouts are automated or live, with a variety of choices including fitness, mindfulness, cardio, strength, yoga, pre-natal, Pilates, etc.

2. This app allows you to manage your wellness and fitness through personalized recommended workouts based on your goals and level.

3. Google Fit Integration allows you to retrieve activities recorded through Google Fit. *Different features are available according to your membership level.

LIFT session Customer Insights

1. which muscles are enhaged and...liked it at the beginning, since it set up an exercise journey based on the questionaire... it did fit me perfectly, went on for a month, then the journey just dissapeard from my Dashboard and only option available is to book a session with a coach... if i wanted that, i would go to the gym... so, I'm not impressed at the moment, but still hoping it's just a glitch update: they fixed it, it works perfectly now :)The workouts are great, but when you participate in challenges the workouts have to be 20 mins.

2. It's also awesome that it counts everything down, which makes it not annoying and easy to play your own music at the same time! I also love that all the workouts make you sweat and are between 30-45 mins long.

3. The recommended workout is all of a sudden stuck in the same session and set of workouts when I try to reopen the app.

4. The application itself requires a slightly better User experience... Screen needs to stop timing out and going black during sessions, and a screen casting option to a TV would be better.Will be using this app very soon and may come back and update the rating.

5. If app technical issues were fixed it would be 5 stars.Definitely my favorite way to work out at home during covid! Easy to follow and you can make it as hard or as easy as you want.

6. The workouts are clearly made by a algorithm rather than a person and sometimes don't make sense.Low quality, app doesn't close trainers are too small.

7. Its not clear who to get in touch with for technical help - please can someone let me know how to get this fixed?This used to be a good app supported by my company and all of a sudden everything change with the new updates and new look.

8. Good workouts and I love the different levels offered.

9. Would be nice if you could have an exercise programme built in for the User, as well as a filter option for exercises with/without weights.

10. I am assuming they don't include the rest times, which is ridiculous as the purpose of HIIT is to work hard then rest for short periods of time.

11. The recent refresh just added more issues rather than improve the workouts.

Steps to Troubleshoot & Fix LIFT session Issues

1. Fix LIFT session Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LIFT session: Restarting the app will resolve most errors.
  2. Update the LIFT session App. Here is how:
    1. On Android goto PlayStore » Search for "LIFT session" » Open LIFT session » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LIFT session » click "UPDATE".
  3. Clear LIFT session app cache: Clearing cached data will force your app to retrieve the latest data directly from LIFT session servers.
    1. On Android, goto Settings » Apps » Select "LIFT session" » click Storage » click "Clear Cache".
  4. Check LIFT session app permissions. If any of these permissions required to use your device's features are disenabled, LIFT session might not work.
  5. Uninstall and reinstall LIFT session. If nothing else has worked, completely uninstall LIFT session then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LIFT session not working


2. Fix LIFT session Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LIFT session be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LIFT session not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LIFT session may not be able to connect to the Internet when running in the background.

Reported Issues