Contact ​OneTouch Reveal Customer Service

Why should I report an Issue with ​OneTouch Reveal® app?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LifeScan Europe GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Set up and track personalized goals and visualize your progress over time. • Blood Glucose Tests: Test your blood glucose to identify patterns. • Step Tracking: Monitor the number of steps you walk each day. • Carb Tracking: Regularly log the carbohydrates you eat to see the correlation between your food intake and your blood glucose levels. • Activity Tracking: Track the amount of exercise you are getting. • Automatically logs and organizes your blood glucose readings. • Identify high and low blood glucose readings with the color-coded logbook. • See how you’re doing at a glance, with a simple 14-, 30- and 90-day overview of your blood glucose readings. • Share your progress with your care team between visits – you can email your personalized diabetes report. • The A1c comparator on the OneTouch Reveal® mobile app lets you compare your lab A1c to the average of your blood glucose readings from the last 90 days. • Optionally integrates with Google Fit and Fitbit. • Easier carb logging with the integrated food search functionality. **Feature only available when using a Blood Sugar Mentor™ feature compatible OneTouch® meter.

2. The app seamlessly syncs data with the OneTouch Verio Reflect® meter and the OneTouch Verio Flex® meter to change the way you see your blood glucose. • Transforms data into colorful snapshots that connect your blood glucose with food, insulin and activity. • Draws a timeline of important blood glucose events and activities, highlighting when you have been repeatedly out of range. • Receive automatic notifications on your smartphone when a high or low blood glucose pattern is detected. • Set personalized reminders to stay on top of patterns, meds, food, exercise—whatever you need to manage your diabetes. • With the Blood Sugar Mentor™ feature**, you get personalized guidance, insight, and encouragement to help you manage your blood glucose.

3. ​The OneTouch Reveal® app can be used to track information from blood glucose meters to support diabetes management.

4. Compatible with devices with BTLE (Bluetooth® Low Energy) support and running Android Version 9. 0, 10. 0, 11. 0, 12. 0, 13. 0.

5. Treatment decisions should be based on the current numerical reading and healthcare professional’s recommendation.

6. All trademarks are registered by their respective owners and used by permission.

1. I don't actually understand them all but don't really care to know either.The ranges for glucose levels are unrealistic: 70-130 for a fasting??? Not to mention that the app doesn't allow people to mark the entry as fasting, even UNDER events! I did discover that by closing the app and reopening it along with keeping the meter on, both the meter and app sync with each other.

2. I may need to replace it if it no longer synchs.Not "one touch." The meter doesn't automatically register the reading to the phone app when you test like the ContourNext One does.

3. I was forced due to insurance to switch to one touch and it has been a complete downgrade.Has sync issues that require you to manually sync, and doesn't date your readings accurately.

4. This is the meter that my doctor prescribed, but my old meter had a much more helpful app for tracking.I'm not sure what the problem is but the app does not stay in sync with my glucometer.

5. I synced my glucometer to the app on both of my electronic devices and now it tells me to sync again yet there's nowhere in the app to sync with the meter again.

6. It turns itself off when you remove the test strip and you have to then turn the meter back on to get it to sync with the app.

7. The app is not that great and if my endo hadn't prescribed the meter she did I would uninstall it like YESTERDAY.The app is fine, but I prefer the mySugr app to this one.

8. The meter will link (?) with my account but, the results do not show up on my app on my phone.It's ok, mysugr is better.

9. I also used my old meter's app to track my blood pressure at the same time, but you can't add in just a straight text note.

10. I gave it a 3 because the PC software and app features are decent but it's not very high tech.This app is constantly having problems syncing with my meter.

11. The need to always first open the app before taking my blood, so my readings will synced with my app (not the meter).

1. Fix ​OneTouch Reveal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ​OneTouch Reveal: Restarting the app will resolve most errors.
2. Update the ​OneTouch Reveal App. Here is how:
   1. On Android goto PlayStore » Search for "​OneTouch Reveal" » Open ​OneTouch Reveal® app » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ​OneTouch Reveal » click "UPDATE".
3. Clear ​OneTouch Reveal® app app cache: Clearing cached data will force your app to retrieve the latest data directly from ​OneTouch Reveal servers.
   1. On Android, goto Settings » Apps » Select "​OneTouch Reveal® app" » click Storage » click "Clear Cache".
4. Check ​OneTouch Reveal app permissions. If any of these permissions required to use your device's features are disenabled, ​OneTouch Reveal might not work.
5. Uninstall and reinstall ​OneTouch Reveal. If nothing else has worked, completely uninstall ​OneTouch Reveal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ​OneTouch Reveal not working

2. Fix ​OneTouch Reveal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ​OneTouch Reveal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ​OneTouch Reveal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ​OneTouch Reveal may not be able to connect to the Internet when running in the background.