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    contact HryFine

    Contact HryFine Customer Service

    Published by Shenzhen United Power Technology Co., Ltd. on Oct 29, 2024

    Report an issue with HryFine.
    Send the customer service your feedback so they can fix your issue asap.



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    Why should I report an Issue with HryFine?

    1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
    2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen United Power Technology Co., Ltd. to your problem using the strength of crowds.
    3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
    contact HryFine image 1 contact HryFine image 2

    About HryFine

    1. The usage scenarios are as follows: When a user's phone calls or get a message, we push the corresponding information to the HryFine device via BLE.

    2. HryFine is an application that integrates data and services for wearable products to provide users with a complete, unified and convenient experience.

    3. Call reminder, SMS notification is the core function of the app.

    4. This function is our key function which can only be achieved by using this permission.

    5. With this application, you can: (1) Receive calls reminders, SMS reminders, synchronous SMS, address book, Remote photo taking, third-party app message real-time push, etc. (2) Check the bracelet's power, Bluetooth anti-lost warning and device search. (3) Support languages are Simplified Chinese, Traditional Chinese, English, German, French, Spanish, Italian, Japanese, Russian, etc.

    HryFine Customer Insights

    1. The watch says I've slept over 29h so far, but no sleep data in the app for the last couple days.I give it a three star rating because the watch is nice and does well as a basic device.

    2. My bluetooth works, and I have the app running in the background, but it doesn't stay connected when I have to charge either the phone or watch.

    3. For example, the sleep monitoring function on the app doesn't always sync up with the watch.

    4. Blood pressure and hr seem to be accurate.The watch is great, but the app could use some work.

    5. The app used to work for the X8 but there is no way to change this watch to 12 hour time with this app.

    6. Maybe features i expected are $100 kind of watch stuff lolTrouble from the beginning & it never got better.

    7. NOT aceptable!The bottom line is : Basic watch, fits the price.

    8. Best to just download app and sync watch and play around with it for a bit.

    9. The device/fitness watch kept clearing the step count back to 0 throughout the day when it disconnected, charged or turned off.

    10. WYSIWYGThe watch will not stay paired to the app, and when it disconnects I have to uninstall and reinstall the app to get it to pair.

    11. Msgs do come over the watch , no music will go thru, the app u have to download.

    Steps to Troubleshoot & Fix HryFine Issues

    1. Fix HryFine Not Working/Crashes/Errors/Unresponsive & Black/White screen:


    1. Restart HryFine: Restarting the app will resolve most errors.
    2. Update the HryFine App. Here is how:
      1. On Android goto PlayStore » Search for "HryFine" » Open HryFine » click "Update".
      2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HryFine » click "UPDATE".
    3. Clear HryFine app cache: Clearing cached data will force your app to retrieve the latest data directly from HryFine servers.
      1. On Android, goto Settings » Apps » Select "HryFine" » click Storage » click "Clear Cache".
    4. Check HryFine app permissions. If any of these permissions required to use your device's features are disenabled, HryFine might not work.
    5. Uninstall and reinstall HryFine. If nothing else has worked, completely uninstall HryFine then reinstall.
    6. Restart your device. Last, restarting your device can often clear most problems causing HryFine not working


    2. Fix HryFine Server issues & Internet Connection


    1. Check network connection: An unstable Internet will make HryFine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
    2. Disable VPN: VPN can cause connection errors and lead to HryFine not working. Make sure all VPNs are off
    3. Enable background data: When Background data is turned off, HryFine may not be able to connect to the Internet when running in the background.

    Reported Issues

    Note: Issues displayed have already been sent to the developer and are older than 7 days.

    • App says failed to send verification when logging in, iOS device

      — by Alyasher Timbang 3 years ago

    • Hi. My smart watch, can’t charge now. I wasn’t able to use this. What should i do?

      — by Gel 3 years ago

    • I just received the bracelet and I charged it. It worked for a littke bit but wont turn on now.

      — by Mary ann obrien 3 years ago

    • need an activation code for my Smart watch T500

      — by Esther Opoku 3 years ago

    • I have the watch and I am trying to sign up using the app but I need a verification code to continue, I have tried to request but it says server is unavailable, please can you send me a verification code?

      — by Ema abdi 3 years ago

    • I can’t get a verification code sent to my email

      — by Ilana Levinson 3 years ago

    • I can't receive my verification code due to the server error

      — by Sizolwethu Andries 3 years ago

    • I can not connect to get the verification code. while looking at customer complaints I found this is a common problem. Did we all just get ripped off?

      — by Mario Mojarro 3 years ago

    • I am trying to use your app on a Samsung A51. How do I manage Samsung settings for autostart and background running?

      — by Mike Johnson 3 years ago

    • Cannot get the code to connect

      — by Rodney Archibald 3 years ago

    • Downloaded the app and everything but when I want it to send me the verification code it says "connection to server failed"

      — by Mark Cady 3 years ago

    • I can't get my verification code

      — by Michele 3 years ago

    • never received a verification code for m5, when will it arrive and how will it be sent

      — by Sheryl 3 years ago

    • I can't get verification code

      — by Olawole 3 years ago

    • Can't get a verification code from the app. It can't connect to the server

      — by Mr Brand 3 years ago

    • My strap broke
      Can you replace it please

      — by Joe Capone 3 years ago

    • Don't receive verification code due to server error

      — by Adekunle Abiodun 3 years ago

    • I need verification code to register

      — by Chris Solomon Etim 3 years ago

    • I want to connect my new x8 smart watch to my Android phone but the verification code won't just come. Pls I need the verification code to register. Thanks

      — by Chris Solomon Etim 3 years ago

    • Software will not send account number. Filled in all questions but when accessing for account number.... site says failed to send

      — by Richard Zechman 3 years ago

    • Can't open

      — by SIZWE 3 years ago

    • I connect my Smart bracelet M4 wt my phone to synchronize my wacth but the unit is not detected

      — by Emmanuel Ole 3 years ago

    • Hi. Are your server offline coz i can't get a code

      — by Jeandre 3 years ago

    • Can I call you?

      — by Betty 3 years ago

    • I can not get a verification code for the app hryfine

      — by Annemarie M. Schoonheim 3 years ago

    • Not sure how to change from kilometers to Miles and to change from 24hr to 12hr display

      — by Andrew 3 years ago

    • I cannot figure out how to change the time to a 12 hour clock instead of military time. My Gmail also will not connect or send a verification on the app. Therefore my watch won’t notify me of my emails.

      — by Lauren Costa 3 years ago

    • Trying to register not receiving verification code in email addr

      — by Ernest Troutman 3 years ago

    • Why do i keep getting wrong user name when i used my right name

      — by Ridley kilesen 3 years ago

    • Lost my apt and downloaded a new apt.It Will not scan the QR code or re-register the watch

      — by Lydia 3 years ago

    • Can't bet verification code from HryFine app because connection to the server failed. trying to hook up my smart braclet M4 to my cell phone.

      — by Steve Phillips 3 years ago

    • How do I get HryFine verrification code?

      — by Lenge Mbangeni 3 years ago

    • My hryfine smartwatch will not connect to server, when entering my email in app it tells me cannot connect to server try again later for the past 2 days

      — by Tina Walker 3 years ago

    • I can’t set up an account with the app - it says it failed to send a verification code - it’s just not working

      — by Kerstin Laudemann 3 years ago

    • I cannot get a verificarion code to connect my fitness tracker to the appp
      Please send me instructions and a verificarion code

      — by Maey 3 years ago

    • It is not possible to register with a code .I tryed 5 time.But i get a verivicatie code

      — by Herman 3 years ago

    • Didn't get my verification code

      — by Schanè 3 years ago

    • I purchased a Hryfine smart band watch but there was NO charger with it. Can I purchase a charger from y'all?

      — by Becky Stewart 3 years ago

    • Hi,
      Can’t register as app says failed to send verification code - Plse advise solution

      — by Tracie 3 years ago

    • tried to get a verification code but said: Failed to send verification code. Could not log into app or pair to watch

      — by Dennis Christian 3 years ago

    • During initial setup, failed to send verification code comes up when I try to obtain it.

      — by Debbie Tarr 3 years ago

    • Hi I would like yo know if you collect location history...I would like to get me location history off my phone and my watch for the past 18 months

      — by Mark Ramdass 3 years ago

    • Hi, I restored factory my smart watch and now it's switched off and not getting started. While I did it it was having approx 50% charge. Please help me to fix it.

      — by Mussarat 3 years ago

    • I am unable to log into the hryfine app on my smart phone. It keeps saying unable to connect to server try again later, it's been doing that for 4 days now. My fitbit smart watch isn't syncing with time or data either which I think is because it's disconnected from phone app.

      — by Kas 3 years ago

    • I'm trying to get the verification code but keeps saying connecting to the server failed please help

      — by Leonie 3 years ago

    • Yes on June 29th 2021 your company charged my debit card $5.95 and on July 14th 2021 your company charged my debit card $ 119.00. I do not recognize your company and didn't Authorized these charges are transactions. There for i am asking you too give me full refunds at this time.

      — by George Trent 3 years ago

    • Put the app on my iPhone went to register but can not get the verification code HELP

      — by Judy Percy 3 years ago

    • It's been days that the smart watch is not charging. Been tried different types of good (working) charger but still the smart watch don't function at all???

      — by Lyn 3 years ago

    • I unable to register and login in "Hryfine" app after downloading from playstore.

      — by Ohene Kwaku 3 years ago

    • I can;t get a verification code

      — by Chavonne M Schmidt 3 years ago

    • Please send a verification code

      — by Kirsten Te Moananui 3 years ago

    • I am not getting call remainder and watch is not connecting

      — by Karthik S 3 years ago

    • Hi
      I have lost part of the wristband. Can I get a replacement?
      Thanks

      — by Len Kane 3 years ago

    • I can't receive verification code

      — by Minentle 3 years ago

    • to register on the app, it is asking for verification code. When i click get verification code, it errors saying connection to server failed

      — by Hameed Syed 3 years ago

    • Can’t get it to connect with Bluetooth, Noom, or my health app. Please respond!
      Thank you, Regina

      — by Regina 3 years ago

    • i need verification code

      — by aida 3 years ago

    • I can't receive a verification code and I am connected to my Wi-Fi and my Bluetooth is on

      — by Cassidy Hurst 3 years ago

    • hryfine is not responding please contact hryfine custmer service for a solution

      — by Rashid khan 3 years ago

    • Need a verification code to register and it keeps saying unable to reach servers plz try again later. I can't sync my watch if I can't set up an account

      — by Kathryn Heath 3 years ago

    • I have downloaded app paired my Samsung to watch when trying to register I get constant can't contact server I have tried about 40 times in past week. Even uninstall unpaired and restarted so not happy

      — by William Richard Prowse 3 years ago

    • Hi my watch isn't working ...some water got into it but I thought it was waterproof

      — by Heather 3 years ago

    • They didn't send me my verification code

      — by Samuel odubena 3 years ago

    • how do i turn on the smart health fitness tracker water and where can I get a charger

      — by Nick Nwuda 3 years ago

    • trying to register an account to use the HryFine app with my Fitness tracker, but when I try to get a verification code it says it can't connect to the server

      — by Sherri M Screen 3 years ago

    • I couldn't connect it to my iphone 11 and I bought two. It will be searching for device till eternity

      — by Ola 3 years ago

    • Watch band lost the dot to lock the and on my wrist. I can no longer wear it. How do I get another band?

      — by Terry Rising 3 years ago

    • I keep getting a message that says unable to connect to the server

      — by Floyd Osborne 3 years ago

    • Connection to server failed.
      Need Verification code.
      Thank you

      — by Pat Gause 3 years ago

    • When I’m trying to register an account in the HryFine app it won’t send a verification code

      — by Mikayla Kinsey 3 years ago

    • I can't change it off of military time how do I do it

      — by Cynthia A Cooper 3 years ago

    • Cant register it says server not connecting eventhough my internet service is fine when I try get the verification code. Help please.

      — by Humaid.k@mail.com 3 years ago

    • After first charging the smart band is not getting on

      — by Mohammed Shavab 3 years ago

    • Hryfine app not working on my samsung galaxy a12
      In the app note say third party security is installed om your phone you will need to add hryfine to its application whitelist
      If you please help me step by step how to do it thank you for ur time
      Enjoy ur day

      — by Tatiana dahdah 3 years ago

    • I can't register. Can't connect to server

      — by Mohammed Shavab 3 years ago

    • I can’t make this thing work! I need to return it for a refund as soon as possible!

      — by Regina 3 years ago

    • I can't register to my hryfine app, when am going to get my veryfication code, it says that there's a connection server failed.

      — by Cheryl C. San Pedro 3 years ago

    • Okosórához nem kapok kódot.

      — by Györgyné Turcsi 3 years ago

    • It won't give me a verification code. Says cannot connect to server.

      — by Sara 3 years ago

    • I am having trouble connecting my wristband LS716 to the app on my iPhone X. Help please

      — by Nonye 3 years ago

    • Can't get verification code for app

      — by Tracy 3 years ago

    • I received the Bluetooth smartwatch. I downloaded the app. I'm trying to register but unable to connect to the server for verification code. Help?

      — by Harold Barnes 3 years ago

    • Unable to set up watch without a QR code and I have no reply from yourselves

      — by Eddie Bintley 3 years ago

    • Cannot get verification code when registering new account on phone app. Will not send from app on phone. Error message: Failed to send verification code. Device also is not recognized by Bluetooth search on phone; watch does not recognize phone. How do I register and use my device?

      — by Shirley Hager 3 years ago

    • I have lost my QR Code and unable to carry out a reset.

      — by Eddie Bintley 3 years ago

    • Watch Smart watch complaint from written

      — by Bapirau 3 years ago

    • The watch screen / monitor unit has stopped working after only 3 months, can you replace the item please?

      — by David Archer 3 years ago

    • Cant register no account number and can’t verify

      — by Fred Natusch 3 years ago

    • The heart rate portion works when prompted and at the automatic 1 hr interval.. however..
      Movement, Cycling portion says 'no heart rate data'
      The watch can do heart rate, it does heart rate, but the cycling portion of the app does not or cannot access that portion of the smart watch.
      That makes the cycling app essentially worthless.
      Why can't the app designed for the watch, get heart rate data from the watch?

      — by Michelle 3 years ago

    • Hi I have a T5s and I don't know how to change from 24 hour format to 12 hour format (I have the app)

      — by Omar 3 years ago

    • Forgot my account number so I can't login to the app

      — by Zandile Booysen 3 years ago

    • When I go to sync the app with my device I get an error when scanning the qr code that came with my watch. If like to use it but cannot yet. Please help.

      — by Lori Younglove 3 years ago

    • Can't register my watch. Keeps saying connection to the server failed

      — by Sharla Bush 3 years ago

    • It won't allow me to register a new account

      — by Colt Stewart 3 years ago

    • every time I try to register the app on my phone, I get to the line that asks for the verification code and get the message "connection to the server failed". I've tried restarting my phone and uninstalling and reinstalling the app. I've also tried the getting the code directly from my messages option. Nothing works.

      — by Sharla Bush 3 years ago

    • How do I get to know my account number to set up the app on my phone?

      — by Lynne Taylor 3 years ago

    • Unable to register Bracelet. Every time I try to get a Verification Code, it tells me " Unable to Connect With Server". Help me do this, please.

      — by Patricia L Howard 3 years ago

    • I've had this watch for a few months now. And now I can't connect to the device. I've reset the device, uninstalled the app and everything. Nothing is fixing it. Its ridiculous. I want my money back its been less that four months and its already stopped working.

      — by Samantha Delaunay 3 years ago

    • I can't figure out how to turn on the intelligence manager

      — by Riley Gregory 3 years ago

    • Ive charged my smart watch and now it wont turn on

      — by Jennifer Goodall 3 years ago

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