Published by Shenzhen United Power Technology Co., Ltd. on Oct 29, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with HryFine?



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What users are saying

1. The watch says I've slept over 29h so far, but no sleep data in the app for the last couple days.I give it a three star rating because the watch is nice and does well as a basic device.

2. My bluetooth works, and I have the app running in the background, but it doesn't stay connected when I have to charge either the phone or watch.

3. For example, the sleep monitoring function on the app doesn't always sync up with the watch.

4. Blood pressure and hr seem to be accurate.The watch is great, but the app could use some work.

5. The app used to work for the X8 but there is no way to change this watch to 12 hour time with this app.

6. Maybe features i expected are $100 kind of watch stuff lolTrouble from the beginning & it never got better.

7. NOT aceptable!The bottom line is : Basic watch, fits the price.

8. Best to just download app and sync watch and play around with it for a bit.

9. The device/fitness watch kept clearing the step count back to 0 throughout the day when it disconnected, charged or turned off.

10. WYSIWYGThe watch will not stay paired to the app, and when it disconnects I have to uninstall and reinstall the app to get it to pair.

11. Msgs do come over the watch , no music will go thru, the app u have to download.

Steps to Troubleshoot & Fix HryFine Issues

1. Fix HryFine Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HryFine: Restarting the app will resolve most errors.
  2. Update the HryFine App. Here is how:
    1. On Android goto PlayStore » Search for "HryFine" » Open HryFine » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HryFine » click "UPDATE".
  3. Clear HryFine app cache: Clearing cached data will force your app to retrieve the latest data directly from HryFine servers.
    1. On Android, goto Settings » Apps » Select "HryFine" » click Storage » click "Clear Cache".
  4. Check HryFine app permissions. If any of these permissions required to use your device's features are disenabled, HryFine might not work.
  5. Uninstall and reinstall HryFine. If nothing else has worked, completely uninstall HryFine then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HryFine not working


2. Fix HryFine Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HryFine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HryFine not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HryFine may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by David Corner

hi a recently brought asmart bracelet and tried to regester it on my android phone. i have got the app through gooogle play an put my email address and clicked get verifaction code and have done thnat lots of times as when i put the code it keeeps repeating the same message and i have a message send sms exceeds the limit i have uninstalled the app and reinstalledit and the same thing happens

— 1 year ago by Ahlam Aleef

The app is connecting to my watch but i am stuck in login page

— 1 year ago by Stephen Cox

Hi, I'm having difficulty registering my account. When I request a verification code, I keep getting a message pop up saying "Network error, please try later". I waited 2 weeks, and I'm still getting the same message. Its a smartwatch im trying to use wth my phone.Please help! Thankyou

— 1 year ago by Kenneth Kochsmeier

My watch just freezes and I can't uas it

— 1 year ago by Felecia Westmoreland

I got my watch a month ago and everything was fine.Now my phone keeps saying App is disconnected.

— 1 year ago by Adele

My steps are not linking to google fit. Please assist as i do not know where to fort it out. Have tried everything

— 1 year ago by Dave Conrad

My iphone app keeps saying The account only numeric letters are allowed. I tried to change my password but it demands a password to do this. I need to reset my password on the Hyfine app but cannot.

— 1 year ago by Dius Rahman

Hello, so i accidentally forgot to charge my hryfine smartwatch until it dies. when i try to charge it, it didnt show any bar charging up or even turned on. can you help me with this? thank you

— 1 year ago by Mark Eades

D23OJBQVYADC. IS THE ACCOUNT I INITIALLY DIRECT SIGNED IN WITH. I cannot sign into the app on an active phone as always makes a new account and no means to unregister the device from initial sign in. How can I unregister device so can set up again?

— 1 year ago by alpha nepali

i accidently uninstalled my hryfine app and don't remember my id and password. when i tried creating new id and password and connect my watch, my watch won't show so I am unable to connect my watch to app. please help me

— 1 year ago by Julie Chambers

Have purchased 3watches in last month . None of these are charging. Been through wipe with lint cloth charging site dine been all on charge for over 3 days what a disgrace

— 1 year ago by Jessica

I have purchased your smart watch, and downloaded the app to manage the smart watch. The complaint I have is that the face CONSTANTLY changes itself.to whatever it wants to. I have set my own DIY dial, and randomly it will change to something completely different. Please tell me what I need to do to fix this.

— 1 year ago by Chelsea Temple

My HryFine smart watch series 8 won’t turn on

— 1 year ago by Julie Chambers

Watch keeps freezing only got it 6 days ago tried power switch

— 1 year ago by Isabel stevens

My watch has crashed on a notification

— 1 year ago by Jilna

Iam not getting verification code from hryfine app

— 1 year ago by steven

Hello! My hryfine watch cannot seem to do steps count, it stays zero steps all the time. How can i fix this? Does it has to be connected to phone to count steps and calories?

— 1 year ago by John Cox

Probably due to my own fault as I didn't enter code details quick enough the app will no longer accept my e-mail address (as above). Can you help me please as currently my watch is useless. Thank you for any help

— 1 year ago by ROXANA DUMITRU

Please I need your help, I paired my watch with the app but when I open the app it sais not connected

— 1 year ago by ROXANA DUMITRU

Please I need your help, I paired my watch with the app but when I open the app it sais not connected

— 1 year ago by Kamal verma

Hello sir... App not working and not login and Gmail failed please slow tha ishu

— 1 year ago by Dave Conrad

Trying to set up an account, I put my email address in and click on "verify". The app says "Successful" but I receive no email giving me the validation code. I am unable to create an account and my watch will not work.

— 1 year ago by Oladokun Peter A

Hello, My Fitpro smartwatch is not connecting with hryfine. Please, kindly help me

— 1 year ago by Lonia

I downloaded hryfine but its you have network problem try again something like that but my phone is having network and it's working properly by using other apps

— 1 year ago by Kimberly Murray

My watch shuts of randomly for hours. I charge it and it turns on. Once i try to connect the app on my phone to the watch, it crashes again.

— 1 year ago by Rebecca

My Hryfine watch is cannot turn on. At first I thought the battery was low but after charging for 3hours, it still couldn't get turned on.

— 1 year ago by richard ward

i was trying to set up smart watch app and didnt realize code was going to spam. now i get too many tries for code. Can you reset?

— 1 year ago by Y U S U F Z A U R O

I want to login again

— 1 year ago by RAMAKRISHNAN RK

i am unable to charge my smart watch

— 1 year ago by Roman

How I can find my account number to sing in to my HryFine app

— 1 year ago by James G Ramthun

Y acct # CHAZNDSY2GAO

— 1 year ago by Kokoihani

Hi. I want to delete my account and all my data.I will no longer use the smartwatch so I don't want to keep the app account active and to delete all of my data information if failure to comply will be fine

— 1 year ago by Aditya

Alarm feature is not good .instead of vibrating continuously it vibrate only three times and remain stop after that.please upgrade your UI

— 1 year ago by MD SADEK HOSSAIN

I want a charger for my watch . It's already broken. Without charge I can not use my watch. I love this watch. Could you tell me where can I find the charger ? Maybe this watch model hry3.0

— 1 year ago by João Pedro francisco

Olá, gostei muito do aplicativo porém a uma coisa a me decepcionar, as watchfaces são muito genéricas e sem opções de personalização, queria pedir se podem colocar mais watchfaces parecidas com a do Apple Watch ou dar mais opções de personalização para nós mesmos criarmos a nossa watchface

— 1 year ago by Monica Williams

I purchased smart watch 3 weeks agom the strap came loose and the watch fell to the concrete and broke the screen. Now the buttons do not work everytime, dust gets inside, scraches and strap continues to come un hooked and falls off

— 1 year ago by G GOWRI SANKARA RAO

While sign up unexpected end

— 1 year ago by Jitendra Chaudhary

No send verification code

— 1 year ago by G GOWRI SANKARA RAO

During Sign-up Hryfine app protocol error occurred please please solve the problem

— 1 year ago by Anna

Am trying to get the verification i cant

— 1 year ago by Victoria Cristina Antunes de morais

Quando vou acessar o app , aparece a seguinte mensagem: "Stream was reset:PROTOCOL_ERROR .

— 1 year ago by enzo

When i tried to login it says stream was reset: PROTOCOL-ERROR

— 1 year ago by Anthony Bilodeau

It is stuck in the imperial system and will not update settings from app to watch

— 1 year ago by Victoria Cica

I would like to cancel my subscription

— 1 year ago by S. AKASH

Display was broken

— 1 year ago by S. AKASH

I want to change a display

— 1 year ago by Philip M. Green

Everything is connected to Bluetooth but watch is not able to make it receive calls yet

— 1 year ago by Carl Emtage

I am trying to register an account in the hryfine app, but when I try to get a verification code, it is giving me this: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found Please help me!

— 1 year ago by Chris Plantz

I received my new watch and it is DOA and will not charge. So what do I do to get it to charge.

— 2 years ago by Farhan

I bought new i8 pro max but after one day it switched off then i put it into charger but it not charge or not any response from screen Now what I do

— 2 years ago by Ndeulipula

App says network error when am trying to sign in

— 2 years ago by Benny Pang

My watch cannot charge and cannot turn on. I tried reset and the screen blinks and very dim. Please help. Thanks.

— 2 years ago by Charan

I am unable to connect my smartwatch and it was not functioning showing blank with time and charge symbol. It was not even connecting to Bluetooth. And smart watch was not working, it was only connected to phone on 19th march 2023 now it is not working showing only that blank page not even showing anything other than that. Help me to resolve that issue of mine.

— 2 years ago by Tshegofatso Amanda Morake

My watch just went off yesterday i charged it thinking its the battery but till now its not coming on. I got the watch last week thursday and used it from Saturday till yesterday.. Got the watch on the 23rd charged it and started using it on the 25th now today on the 29th it is not working

— 2 years ago by Stephanie Hall

I bought 2 watches hryfine t500. One works fine the other doesn’t vibrate at all and that was purpose of me getting it.

— 2 years ago by Amrit Sen

Issue in watch

— 2 years ago by nishan

good

— 2 years ago by Cecil T Jones

cancell membership

— 2 years ago by Cecil T Jones

can you change c to f on watch

— 2 years ago by Cecil T Jones

can you change temp c to f on this watch

— 2 years ago by Ishant

My watch doesn't charge properly

— 2 years ago by Ernz

Cannot log in. It’s asking to enter the account number but can’t remember the account number. No option to enter the email address

— 2 years ago by Dilawar Abbasi

Abcd

— 2 years ago by Balakrishna

I am missing my id login password

— 2 years ago by Zoe

I wanna download a games on it any game works I just need something for my adhd and I also wanna be able to text my mom on it

— 2 years ago by Shaunta watkins

I think I got the wrong one

— 2 years ago by Robert Nile

How do you change 24 hour to 12 hour time?

— 2 years ago by Renos

The time was in railway time and not have games

— 2 years ago by Arunima Banerjee

Hyrifine band broken

— 2 years ago by Michael Basa

I received one of your smart hand rings & the instruction manual I got don't tell you anything on how to operate this unit. Can you send me something so I know how this thing functions. Otherwise it does me absolutely no good to even have it. My email is at top & my ph # is 754-368-7217 Thank you.

— 2 years ago by Martyn

New watch. Signed up. Not receiving verification code.

— 2 years ago by Ahmad Hamza

AhmadHamza

— 2 years ago by Fernando

i want to delete my hryfine account email:giceninja@redacted it's my right, if you don't do it, you can get a fine

— 2 years ago by Teresita Mendoza

The watch is not working. How can I return it?

— 2 years ago by victor

Hey fine display rate

— 2 years ago by Heather Carner

Can't sync phone with speidel smart bracelet using app

— 2 years ago by Raymond Menchaca

How do I set up my watch for time and date

— 2 years ago by Paislee Longmire

I have gotten the watch and app but when I scan for the watch it does not show up it’s on and fully charged but yet it still doesn’t show up

— 2 years ago by Rezgui

Bonjour je ne recois pas le code d'activation our l'application hryfine sur mon adresse email comment faire pour le recevoie svp

— 2 years ago by Lerato Maseko

Bought the watch (Hryfine T500) yesterday. Downloaded the app and since yesterday I can't seem to be able to connect the two

— 2 years ago by Amy Miller

I purchased this pos because supposedly TMobile advertised it. It’s been on charger for 3 days doesn’t work I’d like my $ back and you can have this “toy”

— 2 years ago by Anne-Marie Goulding

Hi I cannot get verification code to register as it keeps stating email address has invalid characters so i cannot proceed

— 2 years ago by Rick and Kathy

I didn’t get a charger with my smart ring and don’t know what to look for???

— 2 years ago by Giovanna Brunelli

I have a smartwatch. Now the problem is that the steps are just calculated together day after day. I want to see it daily. Is it possible to reset its that i see my daily steps on the watch?

— 2 years ago by Ronald P Cain

Reset my sign up. Too many tries so am locked out.

— 2 years ago by Joriel

Hi, i have a problem with my HryFine smartwatch i recently purchased in past week. But i encountered a problem with it. The smartwatch won't charging but its heating slowly. And its no display showing. In the manual it say it only takes 2-3minutes to show its charging state.i wait until 5 minutes and its no display showing.. why its now working. I thought its charging because its heating slowly but i the problem is no display showing

— 2 years ago by Joriel

HELLO

— 2 years ago by Arya

Pls delete my acnt

— 2 years ago by eugene pearson

Can’t. Change a new watch

— 2 years ago by Vishwanath

Sound low in watch

— 2 years ago by Sonya ANN Walter

Where can I find a charger for the watch?

— 2 years ago by GINGIN

I OWN AN IPHONE WHICH DOES NOT HAVE AN ANDROID CHARGER. HOW DO I CHARGE THE SMARTWATCH ?

— 2 years ago by Cynthia Ann East

Made purchase of smart hand ring but do not know how to charge it

— 2 years ago by Joshua Gildea

How do I change from Celsius to Fahrenheit on my watch

— 2 years ago by Yash vadher

I purchases hryfine smartwatch Tomorrow but its not working properly

— 2 years ago by Elizabeth Gonzalez

There was not a charger included with my smart watch and no information about how to get one so that it will be usable. Please let me know where to get a charger. Thank you.

— 2 years ago by Linda bains

Directions to setting up smart watch is confusing. What is BINDING? What charger/adapter can I get to charge it

— 2 years ago by Karen Shearer

Hi I cannot get verification code to register as it keeps stating email address has invalid characters so i cannot proceed

— 2 years ago by Emah

I can not add my contact list of my Phone to the watch. I have tried many times but does not work. My husband was able to add his contact list on his watch but he can not phone. Please advise. Thank you

— 2 years ago by Ada L Snobl

We are just learning about the Hryfine my question is anyway to get a longer stirap I purchased the watch for my autistic son and it won't go around his wrist and he had a meltdown so I need to get it so he can where the watch.Please tell me you can help us. Thank you so much.