contact HryFine

Contact HryFine

App by Shenzhen United Power Technology Co., Ltd.




Report an issue with HryFine.
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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen United Power Technology Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



HryFine Features and Description

{HryFine is an application that integrates data and services for wearable products to provide users with a complete, unified and convenient experience. With this application, you can: (1) Receive calls reminders, SMS reminders, synchronous SMS, address book, Remote photo taking, third-party app message real-time push, etc. (2) Check the bracelet's power, Bluetooth anti-lost warning and device search. (3) Support languages are Simplified Chinese, Traditional Chinese, English, German, French, Spanish, Italian, Japanese, Russian, etc.

contact HryFine image 2   contact HryFine image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Every time I go to Register I get the message 'verification code error' even though I have inputted the code(s) you sent me by email. I have tried uninstalling the app but it still won't work. Please help or I will return the product.

    — by Jean Kennedy on Apr 06 2021


  • Every time I go to Register I get the message 'verification code error' even though I have inputted the code(s) you sent me by email. I have tried uninstalling the app but it still won't work. Please help or I will return the product.

    — by Jean Kennedy on Apr 06 2021


  • Wach canect

    — by Hhh on Apr 05 2021


  • Need information on how to charge and activate my smart hand ring watch

    — by Stephen Sawin on Mar 31 2021


  • Hello I purchased 2 high end smart Bluetooth bracelets so my daughter and could have the internet calls etc on our wrists this is not what we got
    We actually received 2 fitness trackers big difference also the 1 fitness tracker does not charge at all so please tell me what to do now thankyou Mr p tidman

    — by Phillip Tidman on Mar 30 2021


  • Received my Smart Hand Ring but it won't charge. We've tried several different usb's, no luck - we never get anything on the screen and it won't turn on to sync with the app. please advise on any suggestions or tell us how to get it replaced. Thank you,

    — by JANIS MCCOMBS on Mar 28 2021


  • All set up ok yesterday but today cannot locate the device. Very disappointing

    — by Richard F Gourlay on Mar 28 2021


  • All set up ok yesterday but today cannot locate the device. Very disappointing

    — by Richard F Gourlay on Mar 28 2021


  • Says the sending of the verification code failed. Looks like a common problem. Unless solution is found I will be returning both watches.

    — by Andrew on Mar 27 2021


  • We bought two of your watches and were weeks waiting they arrived today and they don't work properly on our phones. The idea of buying these was because we would be able to take calls and give calls from them. Unless you contact us asap i will be writing a bad review on your product and also on the company you use to sell the product.

    — by jacinta whelan on Mar 27 2021


  • Diese App funtioniert nicht richtig kann keine automatischen messungen durchführen sie verbindet mich mit smartfon das wars aber schon

    — by Christine Burger on Mar 25 2021


  • App has been downloading for 17 hours. Go partial app on phone, phone knows watch (hand) is here, but won't respond. Plus time is still wrong! I'll give it a couple hours, then uninstall. 17 hours my ass

    — by Dan meyer on Mar 25 2021


  • I have been able to download the phone app and have successfully paired with the watch, but when I try to see or send messages or use phone book to make a call on the watch I get the message 'Cannot operate without phone'.

    — by Rosemary Ryan on Mar 25 2021


  • Hello I bought this watch from your advertisement however not even 6 months and it’s not coming on or charging since February, it seems a lot of money to find it’s faulty

    — by Julie Jones on Mar 24 2021


  • Watch won't turn on afrer pressing reset

    — by Gerard Fadian on Mar 22 2021


  • My phone has been trying to discover my watch, but it wont. So I cannot set up the wall. I need help.

    — by Candace Smith on Mar 21 2021


  • I have a watch that I have been trying to set up and I cannot get any feedback on how to set up the watch or how to use the watch. I have emailed and have gotten no response. Please let me know how to set up the watch or contact me directly to let me know what to do with the watch if I cannot use it.

    — by Candace Smith on Mar 21 2021


  • I have a watch that I have been trying to set up and I cannot get any feedback on how to set up the watch or how to use the watch. I have emailed and have gotten no response. Please let me know how to set up the watch or contact me directly to let me know what to do with the watch if I cannot use it.

    — by Candace Smith on Mar 21 2021


  • I cannot change from 24 hr clock to 12 hr. I have tried pressing the home button and holding it but it will lot change. This is very frustrating.

    — by Julie Gremillion on Mar 19 2021


  • I bought this watch a few weeks ago and it hasn't worked from day 1 it won't even charge for me very disappointing. Kind regards kieran lambie

    — by Kieran on Mar 18 2021


  • I can't get my verification code....what actually is the problem....please because it so annoying.....

    — by Niyi on Mar 18 2021


  • Cannot register on app. Either get try later or no verification code is sent to email address

    — by Sue Blevins on Mar 17 2021


  • I got a Hryfine watch online and it was sent to me in the mail. I just got it last night and I followed the instructions left it on the charger for 2 hours or more and it won't turn on.

    — by Ansley Shirley on Mar 17 2021


  • How do you charge the watch and how do you set it up

    — by Sophie Skidmore on Mar 17 2021


  • have bought Hryfine health watch but the instructions do not make sense - it came with no charger - does it charge through NFC device ?

    — by Barry W on Mar 17 2021


  • have bought Hryfine health watch but the instructions do not make sense - it came with no charger - does it charge through NFC device ?

    — by Barry W on Mar 17 2021


  • I got a Hryfine watch online and it was sent to me in the mail. I just got it last night and I followed the instructions left it on the charger for 2 hours or more and it won't turn on.

    — by Ansley Shirley on Mar 16 2021


  • How do I change my watch up no charger With it and I can’t see any where I can put it on charge

    — by Denise Sullivan on Mar 11 2021


  • Have have spent hours trying to trace replacement strap for Hryfine B30H PLEASE ADVISE

    — by Margaret Rutherford on Mar 10 2021


  • It want let me get passed my information page🤬🤬🤬

    — by Clifton Davis on Mar 10 2021


  • I have bought 2 different types if you’re smart watches and they all do the same thing! I originally bought an X8 on Mercari then it didn’t want to sync up with my phone. It didn’t even tell the right time. So I bought a new one from Amazon B03H. Work good for a day then the app doesn’t want to sync. Tried everything to resync them but nothing works. I have it right next to it and the app can’t find them. Basically I can’t even have a watch with how messed up these things are!

    — by Channon Dunlap on Mar 09 2021


  • The watch and app have been working fine but suddenly I’ve lost all the data accumulated over the last two months - can you help?

    — by David Archer on Mar 08 2021


  • It would be nice to get a response to my complaint. I have a watch that I can't use because the charger is not working 😕

    — by Robin Jordan on Mar 08 2021


  • It would be nice to get a response to my complaint. I have a watch that I can't use because the charger is not working 😕

    — by Robin Jordan on Mar 08 2021


  • My watch to not connoting and I want to send it back for a refund . Or send me one that works!!! Very upset with this watch needs to be fixed ASAP ! Or send me my refund!!!!!

    — by Maria Rizo on Mar 07 2021


  • Device will not connect to my phone

    — by May Douglas on Mar 05 2021


  • Hi there, how do you change the time setting from 24hr to 12hr. I do not want the military 24hr mode; Thanks; Shawn

    — by Shawn Delorey on Mar 05 2021


  • can't scan phone health, sleep is not working need new book with QR Code. watch worked great for a week but not syncing now.

    — by Anitria on Mar 05 2021


  • My watch came with no charger.

    — by Ymira Taylor on Mar 04 2021


  • Unable to charge my TG 500 as the charging cable that came with it is not working

    — by Robin Jordan on Mar 04 2021


  • Salom

    — by Isobek on Mar 04 2021


  • Received watch. Will not charge. Have tried 3 times on different chargers. Help

    — by Darcy Soard on Mar 03 2021


  • Device will not connect to my phone

    — by May Douglas on Mar 02 2021


  • Hi,

    I received a smart watch from a friend as a gift that was given to me in the box of another irrelevant smart watch. However, I’m unable to verify which make or model the actual watch is and can’t find any information about it anywhere online or where it’s sold. I was able to track the watch to the Hryfine app since it was in the instructions but can’t find any model to look up. The watch is essentially a dupe of the Apple watch with a smooth band with holes instead of a typical watch bracelet. The screen has a small touch dot under the screen too. If possible, could help me identify the model and also where it is sold in the U.K.? Many thanks

    — by Miranda on Feb 27 2021


  • The watch worked for about 24 hours, then disconned and it wont connect with my phone. Keeps telling me to retry. Help.

    — by FREDA O'REILLY on Feb 27 2021


  • Can’t connect to my iphone

    — by Chitra on Feb 26 2021


  • I want to register on hryfine to be able to use my smart watch, I want to register and on the registration form it ask for verification code. Please how do go about the code. Thank you

    — by Ade on Feb 24 2021


  • My watch works fine, my app works fine, they paired fine, but it won’t sync any data. Won’t record my sleep, won’t track heart rate periodically, only tracks heart rate or any vitals when I manually do it but won’t sync it to the app. My biggest concern is when I open the app it clears all data on both watch and app back to zero! I have reset it, unpaired it and repaired it, uninstalled and reinstalled, Bluetooth is on, nothing is helping! Please help!

    — by Nadia Oates on Feb 24 2021


  • I purchased a watch from your company and it has lost 30 minutes. I dont know how to adjust it as the instructions are so tiny.

    — by MARY FUNNELL on Feb 23 2021


  • I did not receive a charger for my Smart Bracelet

    — by Alan McKeaig on Feb 22 2021


  • connection failure with hryfine phone app and hryfine smart watch

    — by Lorna Hill on Feb 18 2021


  • Charger was not in box, please send one !

    — by Michael Mills on Feb 15 2021


  • watch stopped connecting with my iphone on the second day. what is up. it will not reconnect no matter how many times I tried.

    — by Raymon Walmer on Feb 14 2021


  • My watch worked for first few days but after recharging would not pair with my phone. Also will not allow me to log on on the app on my phone

    — by COLIN ADAMSON on Feb 14 2021


  • The smart ring watch hasn't got a charger

    — by Gail Smith on Feb 13 2021


  • I ordered what I thought was a Golf GPS watch on Facebook and got a cheap tracker. What gives??? Can I send it back?

    — by THOMAS HENNESSY on Feb 12 2021


  • My watch is 3 weeks old and has stopped working already. It was charged and linked to the app and just stopped working. The app can't find it now. What the heck?

    — by Michael Streets on Feb 11 2021


  • I have tried many times to register but I cannot obtain a verification code. The automatic response says cannot connect to server. Can you help me to register please?

    — by Ronnie Thompson on Feb 10 2021


  • Hryfine won't synch with the D20 once it's on bluetooth. I get message saying need app to connect. I am able to login with code provided. Can you help me with this?

    — by Lynda Caesar on Feb 10 2021


  • App. Will take my password I tried and tried to put in new password and wants old one if it doesn’t recognize old one why does it keep asking for it . I put the new ones in and keeps not excepting them what can I do?

    — by Boyd Allen on Feb 09 2021


  • My watch will no longer pair with my iPhone
    I have uninstalled the app and reinstalled but devices won’t pair any longer

    — by Elaine on Feb 08 2021


  • I need a code for connect to my iphone.

    — by Celine on Feb 07 2021


  • Hi there we have 2 watches, both connected for about a week, but now both are not connecting, can you help please
    Thank you

    — by Eva on Feb 06 2021


  • Bought three. Looks like the charging adapter is missing at all. There is no USB plug I csn detect. Looping forward to receiving your Feedback. THX

    — by Christian Walter on Feb 05 2021


  • I received two watches today but neither had charger. Not able to register as says sent verification code but nothing , then says wrong email. Please could this be rectified as soon as possible as I will be reporting this to trading standards as this is not what was advertised, I will also report this on social media to warn others as at the moment very annoyed

    — by Lynne Lawie on Feb 01 2021


  • The sleep tracker stopped working. I've tried resetting and adjusting times and still nothing. Please help.

    — by Lacy Podlogar on Feb 01 2021


  • Do y’all send chargers with the watches

    — by Lily Silas on Feb 01 2021


  • Can't charge watch because it didn't come with charger. Any suggestions?

    — by Charlene Brown on Jan 30 2021


  • I cannot get a verification code it says unable to connect to server please try later

    — by Susan Chambers on Jan 29 2021


  • I bought one and got in the mail , how do I charge this ?

    — by Skanda on Jan 29 2021


  • I got my hryfine watch on Monday and the watch will not charge or turn on anymore

    — by April Gaddis on Jan 28 2021


  • I have complained to HryFine that I am not receiving a verification code for my smartwatch. Can you please resolve this asap or I will be forced to request a refund because cannot use.

    — by Valerie Abrahams on Jan 28 2021


  • Need a larger band mine is 1 1/2 inches to short

    — by Jon Owen on Jan 26 2021


  • I am not receiving a verification code email. Can you help ASAP please

    — by Valerie Abrahams on Jan 26 2021


  • I did not receive a verification code

    — by Diane Preston on Jan 25 2021


  • Not receiving code so I can create a account

    — by Suzanne Mcdowall on Jan 25 2021


  • I a m unable to get a verification code for my watch

    — by David Juner on Jan 25 2021


  • I see no port for charging and a charger wasno included in purchase.

    — by Nancy Brown on Jan 23 2021


  • How do I open the apps on the watc

    — by Michael Morgy on Jan 22 2021


  • The black charger point on my watch does not have the 2 yellow stripes that shows in the instruction vdeo and it does nt charge when i put it in my charger. Please help me with ths problem

    — by May Brit Bore on Jan 22 2021


  • Bonjour, j'ai acheté un bracelet connectée, qui doit normalement estimer mon temps de sommeil, cette fonction ne marche pas, y a-t-il une modification à apporter dans mon application ? Merci

    — by Delphine Filho on Jan 22 2021


  • Odai

    — by Odai on Jan 21 2021


  • 当我设置睡眠时间时,它显示为00:00。

    — by Ammaar on Jan 20 2021


  • My watch didn't come with a charger, just the band. How do I charge it?

    — by Duane Hanson on Jan 20 2021


  • cant get registered

    — by Harold Thorpe on Jan 18 2021


  • how to send back for a refund? I'm going to my bank for my refund and then send it back to you.. I can't afford a watch that doesn't work.. Thank you

    — by MaryAnn Prima on Jan 18 2021


  • I purchased your product in December.. and it doesn't work .. only holds charge for 1 hour.. What is the return policy? it was 60.$ .. plz help me

    — by MaryAnn Prima on Jan 18 2021


  • Can not create HryFine app on my device. Where do I enter the verify code that has been sent to my email account?

    — by sandra chapin on Jan 17 2021


  • How do I change my watch from military time?

    — by Rhonda Sanders on Jan 17 2021


  • Need a verification code

    — by M Caulfield on Jan 14 2021


  • I cannot login.
    Thank you.

    — by Irfan on Jan 13 2021


  • I was bought a smart bracelet for Christmas just gone. I set it up on Boxing Day and since then it has rebooted itself to 1st Jan 00:00 several times and today whilst doing a 6mile walk it rebooted itself half a dozen times.
    Can you tell me if this is a fault with the watch or if I need to do something in the settings?
    Can someone please respond ASAP!
    Regards,
    Chloe

    — by Chloe Burton on Jan 10 2021


  • I was bought a smart bracelet for Christmas just gone. I set it up on Boxing Day and since then it has rebooted itself to 1st Jan 00:00 several times and today whilst doing a 6mile walk it rebooted itself half a dozen times.
    Can you tell me if this is a fault with the watch or if I need to do something in the settings?
    Can someone please respond ASAP!
    Regards,
    Chloe

    — by Chloe Burton on Jan 10 2021


  • Hallo.
    Wenn ich das Armband umlegen das löst sich der Deckel von der Uhr. Und bleibt nicht zu ...sowie es bewegt wird.
    Was ja nicht zu vermeiden ist.
    Bitte um Antwort.
    MfG
    Marion Dern

    — by Marion Dern on Jan 10 2021


  • Can not register

    — by Benny Bokma on Jan 07 2021


  • Forgot my password either tells me to check mail for code and nothing there or it says code sent and by the time you check for it time is up and you start all over again keep running out of time

    — by Theresa o Neill on Jan 07 2021


  • Bluetooth ok,
    Keine App Registrierung.

    — by Carmen NEUBECK on Dec 29 2020


  • Keine Registrierung mit Handy

    — by Carmen NEUBECK on Dec 29 2020


  • I do not know where to enter the verification code to register the app.

    — by Elsbeth on Dec 27 2020


  • I bought a smart band but am having trouble registering on the app . I've got a verification code but it won't let me enter it on the app

    — by Andrew Campbell on Dec 27 2020







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