Published by Shenzhen United Power Technology Co., Ltd. on Feb 1, 2024

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Why should I report an Issue with HryFine?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen United Power Technology Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact HryFine image 1 contact HryFine image 2

About HryFine

1. The usage scenarios are as follows: When a user's phone calls or get a message, we push the corresponding information to the HryFine device via BLE.

2. HryFine is an application that integrates data and services for wearable products to provide users with a complete, unified and convenient experience.

3. Call reminder, SMS notification is the core function of the app.

4. This function is our key function which can only be achieved by using this permission.

5. With this application, you can: (1) Receive calls reminders, SMS reminders, synchronous SMS, address book, Remote photo taking, third-party app message real-time push, etc. (2) Check the bracelet's power, Bluetooth anti-lost warning and device search. (3) Support languages are Simplified Chinese, Traditional Chinese, English, German, French, Spanish, Italian, Japanese, Russian, etc.

HryFine Customer Insights

1. The watch says I've slept over 29h so far, but no sleep data in the app for the last couple days.I give it a three star rating because the watch is nice and does well as a basic device.

2. My bluetooth works, and I have the app running in the background, but it doesn't stay connected when I have to charge either the phone or watch.

3. For example, the sleep monitoring function on the app doesn't always sync up with the watch.

4. Blood pressure and hr seem to be accurate.The watch is great, but the app could use some work.

5. The app used to work for the X8 but there is no way to change this watch to 12 hour time with this app.

6. Maybe features i expected are $100 kind of watch stuff lolTrouble from the beginning & it never got better.

7. NOT aceptable!The bottom line is : Basic watch, fits the price.

8. Best to just download app and sync watch and play around with it for a bit.

9. The device/fitness watch kept clearing the step count back to 0 throughout the day when it disconnected, charged or turned off.

10. WYSIWYGThe watch will not stay paired to the app, and when it disconnects I have to uninstall and reinstall the app to get it to pair.

11. Msgs do come over the watch , no music will go thru, the app u have to download.

Steps to Troubleshoot & Fix HryFine Issues

1. Fix HryFine Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HryFine: Restarting the app will resolve most errors.
  2. Update the HryFine App. Here is how:
    1. On Android goto PlayStore » Search for "HryFine" » Open HryFine » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HryFine » click "UPDATE".
  3. Clear HryFine app cache: Clearing cached data will force your app to retrieve the latest data directly from HryFine servers.
    1. On Android, goto Settings » Apps » Select "HryFine" » click Storage » click "Clear Cache".
  4. Check HryFine app permissions. If any of these permissions required to use your device's features are disenabled, HryFine might not work.
  5. Uninstall and reinstall HryFine. If nothing else has worked, completely uninstall HryFine then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HryFine not working


2. Fix HryFine Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HryFine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HryFine not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HryFine may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • hi a recently brought asmart bracelet and tried to regester it on my android phone. i have got the app through gooogle play an put my email address and clicked get verifaction code and have done thnat lots of times as when i put the code it keeeps repeating the same message and i have a message send sms exceeds the limit i have uninstalled the app and reinstalledit and the same thing happens

    — by David Corner 3 months ago

  • The app is connecting to my watch but i am stuck in login page

    — by Ahlam Aleef 3 months ago

  • Hi, I'm having difficulty registering my account. When I request a verification code, I keep getting a message pop up saying "Network error, please try later".
    I waited 2 weeks, and I'm still getting the same message.
    Its a smartwatch im trying to use wth my phone.Please help!
    Thankyou

    — by Stephen Cox 4 months ago

  • My watch just freezes and I can't uas it

    — by Kenneth Kochsmeier 4 months ago

  • I got my watch a month ago and everything was fine.Now my phone keeps saying App is disconnected.

    — by Felecia Westmoreland 4 months ago

  • My steps are not linking to google fit. Please assist as i do not know where to fort it out. Have tried everything

    — by Adele 4 months ago

  • My iphone app keeps saying The account only numeric letters are allowed. I tried to change my password but it demands a password to do this. I need to reset my password on the Hyfine app but cannot.

    — by Dave Conrad 5 months ago

  • Hello, so i accidentally forgot to charge my hryfine smartwatch until it dies. when i try to charge it, it didnt show any bar charging up or even turned on. can you help me with this? thank you

    — by Dius Rahman 5 months ago

  • D23OJBQVYADC. IS THE ACCOUNT I INITIALLY DIRECT SIGNED IN WITH. I cannot sign into the app on an active phone as always makes a new account and no means to unregister the device from initial sign in. How can I unregister device so can set up again?

    — by Mark Eades 5 months ago

  • i accidently uninstalled my hryfine app and don't remember my id and password. when i tried creating new id and password and connect my watch, my watch won't show so I am unable to connect my watch to app. please help me

    — by alpha nepali 5 months ago

  • Have purchased 3watches in last month . None of these are charging. Been through wipe with lint cloth charging site dine been all on charge for over 3 days what a disgrace

    — by Julie Chambers 6 months ago

  • I have purchased your smart watch, and downloaded the app to manage the smart watch. The complaint I have is that the face CONSTANTLY changes itself.to whatever it wants to. I have set my own DIY dial, and randomly it will change to something completely different. Please tell me what I need to do to fix this.

    — by Jessica 6 months ago

  • My HryFine smart watch series 8 won’t turn on

    — by Chelsea Temple 6 months ago

  • Watch keeps freezing only got it 6 days ago tried power switch

    — by Julie Chambers 6 months ago

  • My watch has crashed on a notification

    — by Isabel stevens 6 months ago

  • Iam not getting verification code from hryfine app

    — by Jilna 6 months ago

  • Hello! My hryfine watch cannot seem to do steps count, it stays zero steps all the time. How can i fix this? Does it has to be connected to phone to count steps and calories?

    — by steven 7 months ago

  • Probably due to my own fault as I didn't enter code details quick enough the app will no longer accept my e-mail address (as above). Can you help me please as currently my watch is useless. Thank you for any help

    — by John Cox 7 months ago

  • Please I need your help, I paired my watch with the app but when I open the app it sais not connected

    — by ROXANA DUMITRU 7 months ago

  • Please I need your help, I paired my watch with the app but when I open the app it sais not connected

    — by ROXANA DUMITRU 7 months ago

  • Hello sir... App not working and not login and Gmail failed please slow tha ishu

    — by Kamal verma 7 months ago

  • Trying to set up an account, I put my email address in and click on "verify". The app says "Successful" but I receive no email giving me the validation code. I am unable to create an account and my watch will not work.

    — by Dave Conrad 7 months ago

  • Hello,
    My Fitpro smartwatch is not connecting with hryfine. Please, kindly help me

    — by Oladokun Peter A 8 months ago

  • I downloaded hryfine but its you have network problem try again something like that but my phone is having network and it's working properly by using other apps

    — by Lonia 8 months ago

  • My watch shuts of randomly for hours. I charge it and it turns on. Once i try to connect the app on my phone to the watch, it crashes again.

    — by Kimberly Murray 8 months ago

  • My Hryfine watch is cannot turn on. At first I thought the battery was low but after charging for 3hours, it still couldn't get turned on.

    — by Rebecca 8 months ago

  • i was trying to set up smart watch app and didnt realize code was going to spam. now i get too many tries for code. Can you reset?

    — by richard ward 8 months ago

  • I want to login again

    — by Y U S U F Z A U R O 8 months ago

  • i am unable to charge my smart watch

    — by RAMAKRISHNAN RK 8 months ago

  • How I can find my account number to sing in to my HryFine app

    — by Roman 10 months ago

  • Y acct # CHAZNDSY2GAO

    — by James G Ramthun 11 months ago

  • Hi.
    I want to delete my account and all my data.I will no longer use the smartwatch so I don't want to keep the app account active and to delete all of my data information if failure to comply will be fine

    — by Kokoihani 11 months ago

  • Alarm feature is not good .instead of vibrating continuously it vibrate only three times and remain stop after that.please upgrade your UI

    — by Aditya 11 months ago

  • I want a charger for my watch . It's already broken. Without charge I can not use my watch. I love this watch. Could you tell me where can I find the charger ? Maybe this watch model hry3.0

    — by MD SADEK HOSSAIN 1 year ago

  • Olá, gostei muito do aplicativo porém a uma coisa a me decepcionar, as watchfaces são muito genéricas e sem opções de personalização, queria pedir se podem colocar mais watchfaces parecidas com a do Apple Watch ou dar mais opções de personalização para nós mesmos criarmos a nossa watchface

    — by João Pedro francisco 1 year ago

  • I purchased smart watch 3 weeks agom the strap came loose and the watch fell to the concrete and broke the screen. Now the buttons do not work everytime, dust gets inside, scraches and strap continues to come un hooked and falls off

    — by Monica Williams 1 year ago

  • While sign up unexpected end

    — by G GOWRI SANKARA RAO 1 year ago

  • No send verification code

    — by Jitendra Chaudhary 1 year ago

  • During Sign-up Hryfine app protocol error occurred please please solve the problem

    — by G GOWRI SANKARA RAO 1 year ago

  • Am trying to get the verification i cant

    — by Anna 1 year ago

  • Quando vou acessar o app , aparece a seguinte mensagem:
    "Stream was reset:PROTOCOL_ERROR .

    — by Victoria Cristina Antunes de morais 1 year ago

  • When i tried to login it says stream was reset: PROTOCOL-ERROR

    — by enzo 1 year ago

  • It is stuck in the imperial system and will not update settings from app to watch

    — by Anthony Bilodeau 1 year ago

  • I would like to cancel my subscription

    — by Victoria Cica 1 year ago

  • Display was broken

    — by S. AKASH 1 year ago

  • I want to change a display

    — by S. AKASH 1 year ago

  • Everything is connected to Bluetooth but watch is not able to make it receive calls yet

    — by Philip M. Green 1 year ago

  • I am trying to register an account in the hryfine app, but when I try to get a verification code, it is giving me this:
    java.security.cert.CertPathValidatorException: Trust anchor for certification path not found
    Please help me!

    — by Carl Emtage 1 year ago

  • I received my new watch and it is DOA and will not charge. So what do I do to get it to charge.

    — by Chris Plantz 1 year ago

  • I bought new i8 pro max but after one day it switched off then i put it into charger but it not charge or not any response from screen
    Now what I do

    — by Farhan 1 year ago

  • App says network error when am trying to sign in

    — by Ndeulipula 1 year ago

  • My watch cannot charge and cannot turn on. I tried reset and the screen blinks and very dim. Please help. Thanks.

    — by Benny Pang 1 year ago

  • I am unable to connect my smartwatch and it was not functioning showing blank with time and charge symbol. It was not even connecting to Bluetooth. And smart watch was not working, it was only connected to phone on 19th march 2023 now it is not working showing only that blank page not even showing anything other than that.
    Help me to resolve that issue of mine.

    — by Charan 1 year ago

  • My watch just went off yesterday i charged it thinking its the battery but till now its not coming on. I got the watch last week thursday and used it from Saturday till yesterday.. Got the watch on the 23rd charged it and started using it on the 25th now today on the 29th it is not working

    — by Tshegofatso Amanda Morake 1 year ago

  • I bought 2 watches hryfine t500. One works fine the other doesn’t vibrate at all and that was purpose of me getting it.

    — by Stephanie Hall 1 year ago

  • Issue in watch

    — by Amrit Sen 1 year ago

  • good

    — by nishan 1 year ago

  • cancell membership

    — by Cecil T Jones 1 year ago

  • can you change c to f on watch

    — by Cecil T Jones 1 year ago

  • can you change temp c to f on this watch

    — by Cecil T Jones 1 year ago

  • My watch doesn't charge properly

    — by Ishant 1 year ago

  • Cannot log in. It’s asking to enter the account number but can’t remember the account number. No option to enter the email address

    — by Ernz 1 year ago

  • Abcd

    — by Dilawar Abbasi 1 year ago

  • I am missing my id login password

    — by Balakrishna 1 year ago

  • I wanna download a games on it any game works I just need something for my adhd and I also wanna be able to text my mom on it

    — by Zoe 1 year ago

  • I think I got the wrong one

    — by Shaunta watkins 1 year ago

  • How do you change 24 hour to 12 hour time?

    — by Robert Nile 1 year ago

  • The time was in railway time and not have games

    — by Renos 1 year ago

  • Hyrifine band broken

    — by Arunima Banerjee 1 year ago

  • I received one of your smart hand rings & the instruction manual I got don't tell you anything on how to operate this unit. Can you send me something so I know how this thing functions. Otherwise it does me absolutely no good to even have it. My email is at top & my ph # is
    754-368-7217 Thank you.

    — by Michael Basa 1 year ago

  • New watch. Signed up. Not receiving verification code.

    — by Martyn 1 year ago

  • AhmadHamza

    — by Ahmad Hamza 1 year ago

  • i want to delete my hryfine account
    email:giceninja@redacted
    it's my right, if you don't do it, you can get a fine

    — by Fernando 1 year ago

  • The watch is not working. How can I return it?

    — by Teresita Mendoza 1 year ago

  • Hey fine display rate

    — by victor 1 year ago

  • Can't sync phone with speidel smart bracelet using app

    — by Heather Carner 1 year ago

  • How do I set up my watch for time and date

    — by Raymond Menchaca 1 year ago

  • I have gotten the watch and app but when I scan for the watch it does not show up it’s on and fully charged but yet it still doesn’t show up

    — by Paislee Longmire 1 year ago

  • Bonjour je ne recois pas le code d'activation our l'application hryfine sur mon adresse email comment faire pour le recevoie svp

    — by Rezgui 1 year ago

  • Bought the watch (Hryfine T500) yesterday. Downloaded the app and since yesterday I can't seem to be able to connect the two

    — by Lerato Maseko 1 year ago

  • I purchased this pos because supposedly TMobile advertised it. It’s been on charger for 3 days doesn’t work I’d like my $ back and you can have this “toy”

    — by Amy Miller 1 year ago

  • Hi
    I cannot get verification code to register as it keeps stating email address has invalid characters so i cannot proceed

    — by Anne-Marie Goulding 1 year ago

  • I didn’t get a charger with my smart ring and don’t know what to look for???

    — by Rick and Kathy 1 year ago

  • I have a smartwatch. Now the problem is that the steps are just calculated together day after day. I want to see it daily. Is it possible to reset its that i see my daily steps on the watch?

    — by Giovanna Brunelli 1 year ago

  • Reset my sign up. Too many tries so am locked out.

    — by Ronald P Cain 1 year ago

  • Hi, i have a problem with my HryFine smartwatch i recently purchased in past week. But i encountered a problem with it. The smartwatch won't charging but its heating slowly. And its no display showing. In the manual it say it only takes 2-3minutes to show its charging state.i wait until 5 minutes and its no display showing.. why its now working. I thought its charging because its heating slowly but i the problem is no display showing

    — by Joriel 1 year ago

  • HELLO

    — by Joriel 1 year ago

  • Pls delete my acnt

    — by Arya 1 year ago

  • Can’t. Change a new watch

    — by eugene pearson 1 year ago

  • Sound low in watch

    — by Vishwanath 1 year ago

  • Where can I find a charger for the watch?

    — by Sonya ANN Walter 1 year ago

  • I OWN AN IPHONE WHICH DOES NOT HAVE AN ANDROID CHARGER. HOW DO I CHARGE THE SMARTWATCH ?

    — by GINGIN 1 year ago

  • Made purchase of smart hand ring but do not know how to charge it

    — by Cynthia Ann East 1 year ago

  • How do I change from Celsius to Fahrenheit on my watch

    — by Joshua Gildea 1 year ago

  • I purchases hryfine smartwatch Tomorrow but its not working properly

    — by Yash vadher 1 year ago

  • There was not a charger included with my smart watch and no information about how to get one so that it will be usable. Please let me know where to get a charger. Thank you.

    — by Elizabeth Gonzalez 1 year ago

  • Directions to setting up smart watch is confusing. What is BINDING? What charger/adapter can I get to charge it

    — by Linda bains 1 year ago

  • Hi
    I cannot get verification code to register as it keeps stating email address has invalid characters so i cannot proceed

    — by Karen Shearer 1 year ago

  • I can not add my contact list of my Phone to the watch. I have tried many times but does not work. My husband was able to add his contact list on his watch but he can not phone. Please advise. Thank you

    — by Emah 1 year ago

  • We are just learning about the Hryfine my question is anyway to get a longer stirap I purchased the watch for my autistic son and it won't go around his wrist and he had a meltdown so I need to get it so he can where the watch.Please tell me you can help us. Thank you so much.

    — by Ada L Snobl 1 year ago