Published by Shenzhen United Power Technology Co., Ltd. on Oct 29, 2024

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Why should I report an Issue with HryFine?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen United Power Technology Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HryFine

1. The usage scenarios are as follows: When a user's phone calls or get a message, we push the corresponding information to the HryFine device via BLE.

2. HryFine is an application that integrates data and services for wearable products to provide users with a complete, unified and convenient experience.

3. Call reminder, SMS notification is the core function of the app.

4. This function is our key function which can only be achieved by using this permission.

5. With this application, you can: (1) Receive calls reminders, SMS reminders, synchronous SMS, address book, Remote photo taking, third-party app message real-time push, etc. (2) Check the bracelet's power, Bluetooth anti-lost warning and device search. (3) Support languages are Simplified Chinese, Traditional Chinese, English, German, French, Spanish, Italian, Japanese, Russian, etc.

HryFine Customer Insights

1. The watch says I've slept over 29h so far, but no sleep data in the app for the last couple days.I give it a three star rating because the watch is nice and does well as a basic device.

2. My bluetooth works, and I have the app running in the background, but it doesn't stay connected when I have to charge either the phone or watch.

3. For example, the sleep monitoring function on the app doesn't always sync up with the watch.

4. Blood pressure and hr seem to be accurate.The watch is great, but the app could use some work.

5. The app used to work for the X8 but there is no way to change this watch to 12 hour time with this app.

6. Maybe features i expected are $100 kind of watch stuff lolTrouble from the beginning & it never got better.

7. NOT aceptable!The bottom line is : Basic watch, fits the price.

8. Best to just download app and sync watch and play around with it for a bit.

9. The device/fitness watch kept clearing the step count back to 0 throughout the day when it disconnected, charged or turned off.

10. WYSIWYGThe watch will not stay paired to the app, and when it disconnects I have to uninstall and reinstall the app to get it to pair.

11. Msgs do come over the watch , no music will go thru, the app u have to download.

Steps to Troubleshoot & Fix HryFine Issues

1. Fix HryFine Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HryFine: Restarting the app will resolve most errors.
  2. Update the HryFine App. Here is how:
    1. On Android goto PlayStore » Search for "HryFine" » Open HryFine » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HryFine » click "UPDATE".
  3. Clear HryFine app cache: Clearing cached data will force your app to retrieve the latest data directly from HryFine servers.
    1. On Android, goto Settings » Apps » Select "HryFine" » click Storage » click "Clear Cache".
  4. Check HryFine app permissions. If any of these permissions required to use your device's features are disenabled, HryFine might not work.
  5. Uninstall and reinstall HryFine. If nothing else has worked, completely uninstall HryFine then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HryFine not working


2. Fix HryFine Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HryFine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HryFine not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HryFine may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Phone not connected??

    — by Reynelda O'Toole 2 years ago

  • I am trying to register on the app. I put my email in and click the verification code. You then say an email has been sent. It has n’ the, so I cannot set up the watch.

    — by Alison Taylor 2 years ago

  • It's showing email not registered while I reset my password in hryfine

    — by Sinan 2 years ago

  • How to change the 24 hr to 12 hr clock

    — by Joey Z 2 years ago

  • I uninstalled the app!! Coz it was giving issue , only to install it back !! I can’t login again !! Please help !!

    — by Mhimi 2 years ago

  • I just bought a Maxtona watch but it uses the Hryfine app to connect. When I connect Bluetooth it connects with all sounds from my phone which I don’t want. Only sms and call is what I want. How do I chose which apps? Thank you.

    — by Mia 2 years ago

  • Only worked for 5days now will not charge.

    — by trevor 2 years ago

  • Quelques minutes après avoir connecté ma montre à mon téléphone, cette dernière ne s'allume plus et ne charge plus. Il faut savoir que je l'avait chargé à 100% la veille et ne l'avais pas utilisé depuis. J'aimerai bien savoir ce qu'il se passe pour la rendre de nouveau opérationnelle. Merci par avance.

    — by Emma 2 years ago

  • Where do u but a charger for my HryFine watch

    — by Mick Garry 2 years ago

  • Please help. I was given an Hryfine watch but I have no user manual or where to buy parts. Can you help? Thank you.

    — by Anthony Guerrero 2 years ago

  • App hasn't worked since update in January. Absolutely poor as I and a lot of people have wasted money on your now useless product.
    Please can someone advise me on when this issue will be fixed.

    — by Andrew Jukes 2 years ago

  • My smart watch arrived 21st February 2022 and set up was easy. Today I tried to recharge and it won't! Very disappointed and don't know what to do.

    — by Dolores Torkilsden 2 years ago

  • Sr meri smart watch me contact name nahi add ho rahe hai plzzz help.

    — by Rajkumar 2 years ago

  • gterhthtrh

    — by sirine 2 years ago

  • Smart watch xbole onn and saya xdpt terima verifivation code

    — by Nurhashima binti mohammad 2 years ago

  • Not able to login user on apps hryfine

    — by Khaty 2 years ago

  • I just got it and it's not connecting bringing different errors like too many connections

    — by Adeyemo Yetunde Christianah 2 years ago

  • Cf

    — by Ramona Gyorgyicza 2 years ago

  • Please open app

    — by Zhila 2 years ago

  • I can't log in on the app
    Please help me :(

    — by Syed Abdul mubeen 2 years ago

  • How do I get a verification code for the app?

    — by Holly Seale 2 years ago

  • I have a issue whenever i try to login through my gmail this Hryfind app gives this error
    SQLSTATE[08004] [1040] Too many connections (SQL: select `uid from `dial_member_email` where (email` = hinamakhdoom241@redacted) limit 1)

    — by Makhdoom butt 2 years ago

  • I have an iPhone using your program hryfine to program the smart watch however it want let me get a code. I registered but it stalls and doesn’t do anything

    — by Wayne Lamm 2 years ago

  • Pls help me how to start my watch, I can't register the apps . The system said, "too many connection". Tqsm

    — by Suriani 2 years ago

  • I m download hryfine aap then i login with my Google account but it's not connected .

    — by Manish 2 years ago

  • How can I know the old password of our refyne app

    — by Imran 2 years ago

  • my watch not working

    — by ERROL DOUGLAS 2 years ago

  • Can add contact,call,phone n all app

    — by Gideon Kipkoech 2 years ago

  • downloaded app and am trying to create an account in order to pair with my iphone 6. Will not accept info

    — by Jacqueline Stumke 2 years ago

  • Why hryfine cant connect to Android app hand phone.

    — by Aida 2 years ago

  • Belittle

    — by Babar Ali 2 years ago

  • Can somebody call me I've read and listened to every tutorial and it's not working call me at 678-993-3663

    — by stephen savage 2 years ago

  • My watch is useless. I give up. I never received any human help .don't bother. I will just remember never to deal with your business again.

    — by William Paish 2 years ago

  • I am 73 years old. I can not figure out how to start my watch my phone 3528706552.I must talk to a human.

    — by William Paish 2 years ago

  • I just bought an Hryfine watched not up to a week and the screen got broken and i need an assistance in fixing it

    — by Adewara Temitope 2 years ago

  • My wok smart watch my phone no contect. My phone Samsung

    — by Maribelisse Moreno 2 years ago

  • Send my Verification code please

    — by Hasra juma 2 years ago

  • After I changed a dial, one of the dial got corrupted and started glitching. Also the calculator is black and the setting shortcort at the start is black also.

    — by Elizabeth 2 years ago

  • Hi, i received my smartwatch t100 plus trop dans ago. When i installed the apps hyrefine With the qr code the first day no problem but the second day impossible to launch the apps. The apps always closes automatically with error message. I have a Android samsung note ultra 20. Please can you help me. Thanks so lot.

    — by Sylvianne Dubuc 2 years ago

  • I am having trouble turning on the Hryfine app on my Android device & I can't connect

    — by Sean Kelly 2 years ago

  • My smart watch incoming call notification show problem please help me

    — by Zulkar 2 years ago

  • Mere phone main incoming call notification Nahi aa raha

    — by Zulkar 2 years ago

  • Hi bb

    — by Youcef yoyo 2 years ago

  • Bonjour
    je ne peux plus regarder l'application sur mon téléphone depuis quelques jours . on me demande adresse mail et mot de passe et à chaque fois adresse mail pas valide

    — by yves thuillier 2 years ago

  • I can't get my watch to power on. Dont even know what kind of charger it takes

    — by Juanita Michelle Daulton 2 years ago

  • I have requested this be canceled since 12/19/2021 when I was charged by Aura for $54.49 and again on 1/19/2022 by Synced Products for $54.49 both of which are under this company!!! I demand a full refund as product does not work and I canceled immediately when I was charged the first time. This has been the worst experience I have ever had with a company that promotes HEALTH Products!!!! I am a nurse and there has been nothing healthy regarding my experience with this company and I have no problem informing anyone on every social media outlet my review of your app, what it has taken to cancel, get my money refunded, and the worst customer service ever!!!! As a nurse, I also have a lawyer on retainer!!! Stop taking my money! Give my money you have taken back! Cancel this subscription!!

    — by Theresa Newbury 2 years ago

  • Nu email adres is nog ok, when i want to register voor nu smart

    — by Elly Van Hees 2 years ago

  • How to charge my watch, you did not have a charger, where i charge it, also my order is buy one take one, but i received only one, so sad after the calamity we've had here in bohol, this what i get

    — by Rolando Estigoy 2 years ago

  • No verification code received

    — by Jackie collins 2 years ago

  • I am very confused my hryfine watch keeps saying goodbye to me and turning of?
    Also watch sport app is not the same has phone app?
    Phone has got walk run bike out door running?
    watch app has got run skipping and situps witch don't match with watch?
    On box it says up to 30 workout modes and water resistant up to 50 meters swimming stroke ?
    I have got Hryfine app do I need a different app?

    — by Pauline Hughes 2 years ago

  • Vibrate nahi ho raha hai

    — by Vikash kumar 3 years ago

  • Says its charging but it doesn't.

    — by Carol Mackie 3 years ago

  • After several attempts with blue tooth on, I cannot get the watch to connect to my Iphone 12pro?

    — by Lionel W Valley 3 years ago

  • I can't sign up it won't send the verification code

    — by Ryam 3 years ago

  • My Account # Acct. # B10GZ9923QPS, I don't know how to clear the data at the end of the day or should I say the first this in the morning. Please help guide me to be able to clear the data, so I Can reset my bracelet. I know I can't possibly do steps while I am sleeping. I wore the Smart Hand Ring/bracelet all day yesterday and to sleep; Dec. 26,2021.

    — by Stacey E Hall 3 years ago

  • why does Hryfine not recognise my email adress

    — by Teifion Athernought 3 years ago

  • Hello,
    Can you please help my watch just stop working how do I fix it?

    — by Eldon 3 years ago

  • How do i charge the unit without a charger? You did not include one wiyh the unit!

    — by Donald Baker 3 years ago

  • I don't have a charger for the "watch". How do I charge it?

    — by Donald Baker 3 years ago

  • I downloaded the app but all efforts to connect with my phone will keep saying I should on the location, which is on so what do I do

    — by Nnaemeka Nnodi 3 years ago

  • I pitched a HryFine smart bracelet from Gunush & unfortunately despite following instructions & downloading Manuel the step counter or distance does not record. Can you please advise?
    Many thanks Hilary Prosser

    — by Hilary Prosser 3 years ago

  • cant sign in to app

    — by JOHN BARS 3 years ago

  • I can't get a verification code

    — by Jaimie Kokko 3 years ago

  • Device connection failed

    — by Mohammad bilal 3 years ago

  • My HryFine app on my iPhone is not working, when I try to open it, it closes immediately

    — by Blessing 3 years ago

  • Cannot charge fitness tracker. Neither one work and I would like a refund for both watches. Very disappointed with the products. Thank you

    — by Lucille Hudson 3 years ago

  • M4 worked fine for about a month. Began losing its charge and never charged completed. now battery drained and won't charge at all. Very disappointed

    — by Marc Skorupski 3 years ago

  • am battling to register on the app on my phone

    — by Vanessa 3 years ago

  • How do I charge the device as it dint come with any cable or instructions on where the charging point is located

    — by Esther 3 years ago

  • I bought 10pcs of Hryfine smartwatch, I am finding it hard to synchronised it. I quite challenging.

    — by John Benson 3 years ago

  • I have downloaded the app on my phone for my M4 Smart bracelet, every time I go into the app to register it throws out an error saying Connection to the server failed please try again later. I have been trying to register since Tuesday but no luck

    — by Vanessa 3 years ago

  • I got my Smart bracelet yesterday but cant turn it on.. i charged it , didn’t help. It’s black .Could you send a new one that works please ?

    — by Berit Fuglesteg 3 years ago

  • M,y Hryfine device is not recognisating my email address

    — by Dave Tomkins 3 years ago

  • My smart watch suddenly stopped working. Within 60 days of purchase.
    I don't know how to fix it or better still trade it for a higher grade. Thank you.

    — by Chimezie Okere 3 years ago

  • Ho

    — by Bahast 3 years ago

  • Cant login. Says incorrect username or password but cant get password reset ?

    — by Peter McDougall 3 years ago

  • Not able to discover my watch on Bluetooth. Help pley

    — by Gurbhupinder 3 years ago

  • I got a verification code but watch won’t connect to my iphone

    — by Joan 3 years ago

  • I was not aware that I would be charged a monthly fee for this watch. I do not use it. Please cancel any recurring fees.

    — by Cindy Bowers 3 years ago

  • Hi.
    I want to delete my account and all my data.
    I will no longer use the smartwatch so I don't want to keep the app account active.

    — by Hugo 3 years ago

  • Unable to register. Cannot reach server.

    — by Derek Fox 3 years ago

  • Can't get it off military time

    — by Linda Decato 3 years ago

  • J'aimerais pouvoir mettre mes contacts téléphoniques sur la montre connectee

    — by Schlatter 3 years ago

  • I am being charged multiple times on my debit card and it is an authorize charge that I did not consent to. I need to be taking off of charge.

    — by Davondria Johnson 3 years ago

  • Why are you asking for my Social Security # in order to connect my device. I see no reason that you would need my personal #.

    — by Fran Flevotomos 3 years ago

  • I can't get a verification code. It says cannot connect to server. Can you send me a code

    — by Dustin Davis 3 years ago

  • we are unable to set up our new watch, but the app on our iphone isn't allowing us to register our eamil, when we press get verification code it gives the mesage `failed to send verification'

    — by Caz Costar 3 years ago

  • I don't know how to register to application

    — by Irina 3 years ago

  • App fails to verification code in order to register

    — by Rita 3 years ago

  • Why i can.t regester a count

    — by Maiwand 3 years ago

  • i cannot obtain my verification code and i am connected to wifi and tried using my data

    — by Whitney Damons 3 years ago

  • I never requested the subscription. You started the subscription without my permission.

    — by JUGAL k AGARWAL 3 years ago

  • I have just brought a watch and I downloaded the app to register an account I put in my email and pressed send verification code, when I pressed it it said failed to send verification code

    — by Maisie 3 years ago

  • When setting up my app on my iphone I put my email in, the verification code and my password and I get a message that says fail to edit.

    How do if fix that.

    — by George mcguire 3 years ago

  • I'm trying to register to setup an account on the app. I don't know how or where to get the verification code. Can you please tell me the code?

    — by Jodi Anderson 3 years ago

  • I can’t get my verification code

    — by Chris Jedrey 3 years ago

  • Hi I had some questions how do I change the 24 hour clock into 12 clock

    — by Kayla Coleman 3 years ago

  • Verifiction fail. When put in my logins

    — by De Don 3 years ago

  • Cannot receive verification code. says unable to connect to server. how do I get code?

    — by Ross Gilbert 3 years ago

  • I'm not sure what email account I used to first setup my HryFine. I haven't used it for several weeks & now when I try to connect to it - I am unsuccessful. Please advise

    — by Mary Gatt 3 years ago