Published by Shenzhen United Power Technology Co., Ltd. on Feb 1, 2024

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Why should I report an Issue with HryFine?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen United Power Technology Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact HryFine image 1 contact HryFine image 2

About HryFine

1. The usage scenarios are as follows: When a user's phone calls or get a message, we push the corresponding information to the HryFine device via BLE.

2. HryFine is an application that integrates data and services for wearable products to provide users with a complete, unified and convenient experience.

3. Call reminder, SMS notification is the core function of the app.

4. This function is our key function which can only be achieved by using this permission.

5. With this application, you can: (1) Receive calls reminders, SMS reminders, synchronous SMS, address book, Remote photo taking, third-party app message real-time push, etc. (2) Check the bracelet's power, Bluetooth anti-lost warning and device search. (3) Support languages are Simplified Chinese, Traditional Chinese, English, German, French, Spanish, Italian, Japanese, Russian, etc.

HryFine Customer Insights

1. The watch says I've slept over 29h so far, but no sleep data in the app for the last couple days.I give it a three star rating because the watch is nice and does well as a basic device.

2. My bluetooth works, and I have the app running in the background, but it doesn't stay connected when I have to charge either the phone or watch.

3. For example, the sleep monitoring function on the app doesn't always sync up with the watch.

4. Blood pressure and hr seem to be accurate.The watch is great, but the app could use some work.

5. The app used to work for the X8 but there is no way to change this watch to 12 hour time with this app.

6. Maybe features i expected are $100 kind of watch stuff lolTrouble from the beginning & it never got better.

7. NOT aceptable!The bottom line is : Basic watch, fits the price.

8. Best to just download app and sync watch and play around with it for a bit.

9. The device/fitness watch kept clearing the step count back to 0 throughout the day when it disconnected, charged or turned off.

10. WYSIWYGThe watch will not stay paired to the app, and when it disconnects I have to uninstall and reinstall the app to get it to pair.

11. Msgs do come over the watch , no music will go thru, the app u have to download.

Steps to Troubleshoot & Fix HryFine Issues

1. Fix HryFine Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HryFine: Restarting the app will resolve most errors.
  2. Update the HryFine App. Here is how:
    1. On Android goto PlayStore » Search for "HryFine" » Open HryFine » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HryFine » click "UPDATE".
  3. Clear HryFine app cache: Clearing cached data will force your app to retrieve the latest data directly from HryFine servers.
    1. On Android, goto Settings » Apps » Select "HryFine" » click Storage » click "Clear Cache".
  4. Check HryFine app permissions. If any of these permissions required to use your device's features are disenabled, HryFine might not work.
  5. Uninstall and reinstall HryFine. If nothing else has worked, completely uninstall HryFine then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HryFine not working


2. Fix HryFine Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HryFine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HryFine not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HryFine may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Received a smart watch bracelet as a part of Wallgreens promotion. The USB in the bracelet is not working. It has to brass strips and looks a plain black plate( Male USB). Need replacement with good watch

    — by Veerabhadra Rao Ivaturi 1 year ago

  • Hryfine will not charge

    — by Anastasia Amperiadou 1 year ago

  • I Received A Broken Watch.

    — by Yolanda A Moore-McCline 1 year ago

  • Hi , i just received my hryfine handring smart watch. It came with no charger. The doesnt have a turn on button or hole to insert charger. Please help

    — by Anila 1 year ago

  • After receiving a call on the mobile, the watch shows the number but does not show the name and does not connect continuously Bluetooth

    — by Sayad nazim 1 year ago

  • First I was new then I was connect easily then 15 days later I was not connected

    — by Vedant 1 year ago

  • I bought your smart watch and I can't find a charger to use on it. I even ordered the smart watch charger from Amazon. I either want my money back or a charger sent to me. Very upset with your watch.

    — by Leedra Kutschke 1 year ago

  • I want Fahrenheit instead of Celsius and miles instead of kms

    — by Diane Fish 1 year ago

  • On and off display

    — by Sukantha 1 year ago

  • I cant open my account. What is account number

    — by Carmi 1 year ago

  • I cant open my account. What is account number

    — by Carmi 1 year ago

  • Device does not sync text messages. I have forgotten all connections, re installed the application and started everything over again from scratch. The same issue resulted.

    — by Karlis Domoromo 1 year ago

  • When i receive my HryFine smart watch it did not come w/a charger, and i been trying to charge from a Youtube recommendations but nothing works.

    — by Rolando Garcia 1 year ago

  • I received the smart hand ring but no charger. What can be done it is dead already. Watch no good without charger

    — by Wanda J Phillips 1 year ago

  • I can't get a verification code

    — by Khanyisile 1 year ago

  • My watch I ordered did not come with a turn on switch. I am upset. I can't even cut it on to Pair it.

    — by Glenda Simmons 1 year ago

  • Verification code is not received

    — by Aung 1 year ago

  • Hello, I have tried everything, but I am no longer getting messages or phone call notifications from my iPhone (iOS) to my Hryfine watch W27. What can I do to restore this? Notifications are enabled on phone and device, I have tried restarting both watch and phone. Please help! :)

    — by Richard Barone 1 year ago

  • I just received my hryfine smartwatch in the mail and the clasp on the watch broke. How can I reorder a new bands? Also, how do I change the watch features from sit ups, running, walking to swimming?
    Thank you for your assistance. Not really a complaint, more like smart phone to watch education.
    Thank you,
    Joan
    ⌚📱👋👋👋👋👍

    — by Joan Towles 1 year ago

  • Cannot register message email undeliverable. Also no usb sent for charging

    — by Ben Rogers 1 year ago

  • Cannot register message email undeliverable. Also no usb sent for charging

    — by Ben Rogers 1 year ago

  • I cant connect with my smart watch

    — by Ashiq 1 year ago

  • Ich möchte mein Konto löschen lassen

    — by Lahn 1 year ago

  • I have received my smart hand ring watch, but there is NO battery charger included. Would appreciate confirmation that one is being sent...??

    Thank you ...Gary

    — by Gary Pelphrey 1 year ago

  • Am trying to sign in to Hryfine but am not get the verification code

    — by Eutychus 1 year ago

  • How do I get my HryFine account number

    — by Linda 1 year ago

  • I can not pair the watch to my Samsung 21. I have rebooted my phine. I have reset the network. The blue tooth on my phone will not detect the watch.

    — by Sharon White 1 year ago

  • Please help me I don’t know my account number and I don’t know where I can find it

    — by Steph 1 year ago

  • Hi my hryfine watch is display demej so place replace my contact nomber his 9777470336 so place call now

    — by Chandra Sekhar Sethi 1 year ago

  • My hryfine watch is demej to display not work so i can't exchange

    — by Chandra Sekhar Sethi 1 year ago

  • My hryfine watch is display his demej not work

    — by Chandra Sekhar Sethi 1 year ago

  • I had HryFine bracelet for a month and it was working fine. After a month it doesn't want to charge. I didn't do anything differently than before. I want to know if there's any way to solve this problem.

    — by Lara 1 year ago

  • How can I got the my old password in HryFine app I was many try but not forgot password option available in app so let me clergy that my issue

    — by Jateen Gajjar 1 year ago

  • I have lost my button help me to use my watch

    — by Mikael 1 year ago

  • Where do I get an account # to use the app?

    — by Lori Steed 1 year ago

  • Wish to return Smart hand ring

    — by Don Henderson 1 year ago

  • New band will not charge

    — by Don Henderson 1 year ago

  • New band will not charge

    — by Don Henderson 1 year ago

  • Hi
    I purchased hryfine series 7 smart watch 4nos
    When i check calllog,contact,there is an error showed " canot operate with out phone". Why like this error the phone already connected

    — by Sukesh 1 year ago

  • The band is in Chinese should be English.
    Unable to sync with iPad.
    Your help appreciated

    — by Irene 1 year ago

  • Hi, I'm trying to register in the app. I enter my email address and press "get verification code". The next thing is a (popup) with "sign error". No emails are sent to my account

    — by Victor Nooder 1 year ago

  • Where your kerala samrt watch survesus, my wath display is damage screen glas full scrach and display one side not work

    — by Arjun. K. Ajay 1 year ago

  • My watch stopped working like one month ago kindly help

    — by Chrispus 1 year ago

  • Repair

    — by Gourav patel 1 year ago

  • I've forgotten my account number

    — by Marie 1 year ago

  • Yes Please,
    I never got the verification code before time ran out. Could you do something plase?

    — by John White 1 year ago

  • My watch did not work for the moment I got it in the mail and I was very excited is there any way you can replace it

    — by Crystal l Richards 1 year ago

  • I've been trying to reset password, but I don't have the old on that the system provide. How can I get that old password to reset it again.
    Please help me with this situation.
    Thank you!

    — by Jessica 1 year ago

  • I never got the verification code I requested

    — by Mani 1 year ago

  • When I open the app it opens then with in a second it closes

    — by Anna piggott 1 year ago

  • my device is not support this app

    — by zishane raza 1 year ago

  • I have the watch, I try to install the app on my phone ( Android), but it won’t let me register and connect . Says my email address can’t be used, but Verify Code came through by email. Timed out and I can’t get a new Verify Code .

    — by Anne Rose 1 year ago

  • Blutooth not connected

    — by RAMBABU GUPTA 1 year ago

  • Why do I not see the charging indicator on the display?
    It's showing under the watch instead of the screen

    — by Adesanya Abeeb 1 year ago

  • Hi i have the hryfine app to conect my t500 smartwatch but the smartwatch is not conecting to my bluetooth ,so now i am selling the smarthwatch,so i would like to know can some one els see use the same app even it has already have my details on the app?

    — by Elizabeth 1 year ago

  • Sir mujhe hryfine series 6 ka touch screen chahiy

    — by Ajaychauhan 1 year ago

  • I never get a code sent to register

    — by Pamela Bakal 1 year ago

  • My watch I accidently unbinded the device. How do I get it to connect

    — by Amanda Randolph 1 year ago

  • What charger works with the Smart hand ring watch. I received the watch but no charger.

    — by William Pratt 1 year ago

  • I wore my watch in the pool only swimming above water and my watch no longer works. I thought it was waterproof up to 3'.

    — by Jill Burch 1 year ago

  • I had brought smartberry 123 smart watch in March month from Dubai and I want to complain you that when I had put watch in water it started flickering and got turned off I tried to turn it on but it did not get turned on
    Please help me hry fine
    I shall be VERY thankful to you

    — by Sukhbir singh 1 year ago

  • My watch did not come with a charger

    — by Johnnie Sparkman 1 year ago

  • I want to update my wacth

    — by Ipeleng 1 year ago

  • My hryfine app is not pairing with my waych

    — by James Mudasia 1 year ago

  • No puedo instalar las caras de mi reloj inteligente 116 plus, por error de conexion al servidor

    — by Félix 1 year ago

  • I can't connect to my hryfine watch

    — by Sunday 1 year ago

  • The app (HryFine} keeps asking for valid email address to get the validation code????

    — by Frederick Sparkes 1 year ago

  • Contact not saved

    — by Naveen Kumar 1 year ago

  • The rubber strap to my hryfine wrstwatch got broken. How do I replace it. Thanks for your quick response

    — by james edide 1 year ago

  • Good day, how do you retrieve your account number and password on the Hryfine app.... I cannot log in to my account?

    — by Adri 1 year ago

  • problemai sozdat etmek

    — by Sahy 1 year ago

  • I bought smart berry s18 watch yesterday this is worst smart watch it operates by itself and opens other apps itself I thought it the best watch company but it's worst
    Your team must give me a new good watch

    — by Shreyas 1 year ago

  • Activity step counter not working

    — by Karen Carney 1 year ago

  • I just the watch ⌚️ but it can't charge and no power on, I don't no what to do please help me out

    — by Oladipupo kazeem 1 year ago

  • I can NOT get a verification code sent to my email. How can I register on your site to set up my watch? Error "Send SMS exceeds the limit":

    — by Thomas Churches 1 year ago

  • I can NOT get a verification code sent to my email. How can I register on your site to set up my watch?

    — by Thomas Churches 1 year ago

  • My watch don't saw wrong time

    — by Vaibhavi chaudhari 1 year ago

  • I have purchased one of your watches with a magnetic charger but it will not charge. Also where is the power switch. I set up the app on my iphone but it will not connect to the watch. It did once and then stopped working. Should I return to seller.

    — by Ann North 1 year ago

  • The watch can't connect to my phone Bluetooth

    — by Shanie 1 year ago

  • Call remainder problm

    — by Abhi sharma 1 year ago

  • I cannot get my watch to power on or charge

    — by Tricia Cranford 1 year ago

  • Wow I was so surprised by the many complaints. I have several, sorry. The writing in the book is way way too small, cannot read. Vreceved 2 watches, don't even have their info because I am having a difficult time charging, and can't even turn on. Come on y'all, I'm not the dummy I'm feeling like. This is crazy. Please inform me by email or I'll merely return and not have anything good to say. Hope that's not the case. My email dcordes84@redacted. thank you
    Debra cordes

    — by Debra Cordes 1 year ago

  • Watch is very poor quality! Filled out survey, was supposed to WIN PRIZE but pay postage! Was charged $64.99 plus postage! When attempting to connect band, impossible! Used FITBAND instead. When attempting to take watch off band it fell apart! Was able to snap it together but it will not charge! What now?

    — by Kathleen Neiman 1 year ago

  • Counting steps without walking!

    — by Marwan Khalid 1 year ago

  • My HryFine app is not working it’s not connecting to my watch when I go to the app and try it connect then the app closes and again when I try it keeps closing please can you fix this problem asap

    — by Disha 1 year ago

  • The watch does not stay stable on one screen it is constantly changing therefore wearing down the battery.Ihave had a lot of this problem

    — by Sandra Morton 1 year ago

  • The HryFine was working perfectly fine for a few days. One day I noticed it was off. I tried to charge it and press the power button, but am unable to get the HryFine to turn on or display anything. Wore it for less than 1 week and was starting to like it.

    — by Rick Guillen 1 year ago

  • I brought 2 smart watches...and when I charge that phones it cannot charge both 2 watch cannot charged And The Hryfine app also not working And the smart Phone Watch it can't connect the Phone calls or ect...

    — by Akhila 1 year ago

  • hello..,
    once I unbind the device and then how again connect the same device because when I try to connect like before it shows connection FAILED or otherwise no device found like that...,Pls solve my problem as soon as possible

    — by hafla muhsin 1 year ago

  • hello..,
    once I unbind the device and then how again connect the same device because when I try to connect like before it shows connection or otherwise no device found like that...,Pls solve my problem as soon as possible

    — by hafla muhsin 1 year ago

  • What does it mean on hryfine app password inconsistent

    — by William 1 year ago

  • The app has reset and it’s not sending me the verification email when I try to log in

    — by Finn Rogers 1 year ago

  • Hello, the hyrefine app didn‘t take the e-mail-Adresse anymore which we used for the app. We can‘t use it anymore. New registration is also not possible. What can we do?

    — by Jens Krahl 1 year ago

  • I cant sign up in your app , hryfine . It says enter a valid email address. This is my valid email address and its not working. Help me !

    — by Mohammed taqi 1 year ago

  • I can't register with my gmail. It say's that the gmail is invalid when it is the right one.I'm trying to make a account on phone to connect my watch with but can't register.I hope to get some code soon.

    — by Adisa 1 year ago

  • I Received a Smart Health Watch but No Charger So How is this Watch Any Use for Me

    — by Diane Alexander 1 year ago

  • Bonjour je n'arrive pas a créé un compte sur l'application hryfine pour pouvoir connecter ma montre et recevoir les SMS urgent svp

    — by Gadret 1 year ago

  • It happens that I have two digital watches and I cannot set them up because your app does not recognize them.
    Also, on my phone, the app does not recognize my password. I used three new passwords and each time, it tells me that the passwords are inconsistent.

    — by Gerald Sterling 1 year ago

  • What is the old password? I just register it. I tried to change the password by selecting forgot password but after through email verification also cannot proceed and update.

    — by Noorsyahidah 1 year ago

  • I cannot get my Smart Hand Ring to charge.

    — by Mark Medrano 2 years ago