Contact Smart Support Customer Service

Why should I report an Issue with Smart Support?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BTicino spa to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Smart Support is a pro app for Legrand Internal Use.

2. To access the software, you need to have your assigned credentials.

3. Smart Support is a cross-platform, flexible and powerful tool for remote assistance in Augmented Reality, enabling on-field front-line workers to connect, share data and receive support from remote experts.

1. Very good service if I could get to my data to use it so they could do a smart tutor on me but it kind of seemsVery helpful.

1. Fix Smart Support Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Support: Restarting the app will resolve most errors.
2. Update the Smart Support App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Support" » Open Smart Support » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Support » click "UPDATE".
3. Clear Smart Support app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Support servers.
   1. On Android, goto Settings » Apps » Select "Smart Support" » click Storage » click "Clear Cache".
4. Check Smart Support app permissions. If any of these permissions required to use your device's features are disenabled, Smart Support might not work.
5. Uninstall and reinstall Smart Support. If nothing else has worked, completely uninstall Smart Support then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Support not working

2. Fix Smart Support Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Support be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Support not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Support may not be able to connect to the Internet when running in the background.