Published by LegalShield Corporation on Nov 26, 2024

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Why should I report an Issue with LegalShield?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LegalShield Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About LegalShield

1. The LegalShield app is your one-stop shop for legal support and puts your law firm in the palm of your hand.

2. For over 45 years, LegalShield has been the leading provider of legal support for individuals, families and businesses.

3. If you’re a LegalShield Independent Associate, you can also log in with your online. legalshield. com username and password.

4. The MEMBERPerks feature is not available to LegalShield group members.

5. Tap the red button for 24/7 assistance for covered legal emergencies. * Estate planning?

6. Submit your Will Questionnaire to have your law firm prepare your will for you. * Have a legal question?

7. Access for free through Forms by LegalShield.

8. Use “Snap” to send it straight to your law firm. * Legal emergency?

9. Ask for free from the app. * Need a standard legal form?

10. We protect and empower more than 4. 1 million lives in 50 states and 4 Canadian provinces. * Speeding ticket?

11. IDShield features are only available to members who also have an IDShield/IDT plan.

LegalShield Customer Insights

1. I've used the app before in past years and it worked great, but I've been trying to download it again for a couple weeks and it only freezes with a spinning loading icon and never did anything.

2. It just doesn't work.Great service while living in California, good service in Michigan.

3. Now, with the new app, I have not been able to log on, even after being on the phone with customer service for almost an hour.

4. AND, thi matter still has not been resolved!Downloaded the app and tried to sign in but it keeps saying invalid email address or password.

5. Just don't stay far away from this app.Great service as far as the concept is concerned and what you're getting for your money.

6. Needs a lot of work in my opinion.This app is a waste of money and the lawyers they contract work thru could careless about the legal shield clients.

7. I closed the app and tried to reopen it then the main screen freezes and the loading icon just keeps spinning.

8. Just keeps referring you to call customer service.

9. They show up when I need them way better then hiring the last bum I had I don't even get to call when I legal issuesI couldn't get I fo to then fast enough but it seemed to help with documentation.

10. I'd recommend the service to anyone, WITH a warning about attorney rudeness.Essentially useless.

11. But the service itself is a godsend! Really great value.

Steps to Troubleshoot & Fix LegalShield Issues

1. Fix LegalShield Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LegalShield: Restarting the app will resolve most errors.
  2. Update the LegalShield App. Here is how:
    1. On Android goto PlayStore » Search for "LegalShield" » Open LegalShield » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LegalShield » click "UPDATE".
  3. Clear LegalShield app cache: Clearing cached data will force your app to retrieve the latest data directly from LegalShield servers.
    1. On Android, goto Settings » Apps » Select "LegalShield" » click Storage » click "Clear Cache".
  4. Check LegalShield app permissions. If any of these permissions required to use your device's features are disenabled, LegalShield might not work.
  5. Uninstall and reinstall LegalShield. If nothing else has worked, completely uninstall LegalShield then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LegalShield not working


2. Fix LegalShield Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LegalShield be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LegalShield not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LegalShield may not be able to connect to the Internet when running in the background.

Reported Issues

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