Published by Los Angeles Tourism & Convention Board on Nov 1, 2024

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Why should I report an Issue with Discover LA - Official Guide?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Los Angeles Tourism & Convention Board to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Discover LA - Official Guide

1. Built in partnership with the Los Angeles County Arts Commission, the app features a wide variety of events taking place throughout Los Angeles on a daily basis. · Find the perfect meal based on weather, time and distance leveraging Discover L. A. · Wonderful activity guides for things to DO in L. A. · Like a place?

2. Sleekly designed and packed with contextually crafted content based on time, weather and location, you’ll want to come back daily in search of what to do next in the City of Angels.

3. The official guide to Los Angeles, the Discover L. A. app gives urban exploration a whole new meaning.

4. Tap the heart icon to save places to your Discover L. A. · Traveler Tools provide a weekly L. A. · Need Wi-Fi?

Discover LA Customer Insights

1. Thank you so much for making the wedding plans and invitations so much easier!!Every time I click a link in the email, it just takes me to the home page of the app instead of the article/post I'm trying to read.Always helpful in finding the best things around me.

2. Very disappointing.For a Bride-to-be who lives in Australia and is planning her wedding in LA, this app surely is the perfect guide to provide to our guests on our wedding website, that are travelling from Australia to Los Angeles with everything they need to know.

3. Two thumbs up for this app - great user interface, visually appealing, easy access to direct source website, and organized into a menu of categories/themes to appeal to a broad range of interests.

4. Best appWonderfully designed and laid out, sooo many good suggestions!Very helpful, even for locals.Tried several times to sign up to no avail.

5. Tried with different email addresses and new passwords but still unable to login.

6. The food is to par the things to do are unexpected and quaintI love exploring my city and I get to go and eat in new places all the time.

7. This app has everything our guests need when looking for information about their trip.

8. Exceptional!Unable to create account/login.

9. Will be my go-to app all summer long while here in Southern California.

10. Unable to use this app.

11. Pixel 3 XL Android 9.

Steps to Troubleshoot & Fix Discover LA Issues

1. Fix Discover LA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Discover LA: Restarting the app will resolve most errors.
  2. Update the Discover LA App. Here is how:
    1. On Android goto PlayStore » Search for "Discover LA" » Open Discover LA - Official Guide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Discover LA » click "UPDATE".
  3. Clear Discover LA - Official Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Discover LA servers.
    1. On Android, goto Settings » Apps » Select "Discover LA - Official Guide" » click Storage » click "Clear Cache".
  4. Check Discover LA app permissions. If any of these permissions required to use your device's features are disenabled, Discover LA might not work.
  5. Uninstall and reinstall Discover LA. If nothing else has worked, completely uninstall Discover LA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Discover LA not working


2. Fix Discover LA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Discover LA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Discover LA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Discover LA may not be able to connect to the Internet when running in the background.

Reported Issues