Contact OptUP Customer Service

Why should I report an Issue with OptUP?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Kroger Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Instead, this error msg: email address and password aren't valid or the account is locked.Amazing and unique idea! Love how it works and the app has let me switch quite a few foods around and find better dietary choices overall; my score has gone from 475 to 566 (and climbing!).

2. It really is a game changer for me! Search is so much smoother, smarter, and overall improved in the latest update! One small suggestion: Allow us to report (or manually add?) items that aren't in the system (e.g. some deli and bulk nutrition items don't register).

3. This can help sort through the confusion when so many food lobbies and food companies want you to think their food is good for you just so they can make a sale.I like the nutritional facts and think the ratings are pretty accurate.

4. This app has minor issues since I first installed a month ago but as of 1/10/2021 I'm prompted to sign in; however my valid Kroger password is no longer accepted.

5. Great job, Kroger!The June update will not show my purchases in the purchases tab.

6. The recommendations of healthier foods is useful and it's great how the app supplies prices and nutrition facts.

7. I have uninstalled and reinstalled, I have tried to troubleshoot, I have double checked all of my information, and this app seems to no longer work for me.

8. While that was upsetting I still have the app and will keep using it to stay on track health wise :)My app no longer displays any of my information.

9. (I am having the white text on white background problem, but was still able to carefully type in my email and password.

10. The app seems to know that I have made purchases because my overall score changes.

11. It's a bug that'll get fixed soon, I hope.) This app gives me solid information I can use while I shop, saving me time so I don't have to compare labels.

1. Fix OptUP Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OptUP: Restarting the app will resolve most errors.
2. Update the OptUP App. Here is how:
   1. On Android goto PlayStore » Search for "OptUP" » Open OptUP » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OptUP » click "UPDATE".
3. Clear OptUP app cache: Clearing cached data will force your app to retrieve the latest data directly from OptUP servers.
   1. On Android, goto Settings » Apps » Select "OptUP" » click Storage » click "Clear Cache".
4. Check OptUP app permissions. If any of these permissions required to use your device's features are disenabled, OptUP might not work.
5. Uninstall and reinstall OptUP. If nothing else has worked, completely uninstall OptUP then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OptUP not working

2. Fix OptUP Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OptUP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OptUP not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OptUP may not be able to connect to the Internet when running in the background.