Published by Kilimall on Mar 2, 2024

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Why should I report an Issue with Kilimall - Affordable Shopping?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kilimall to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Kilimall - Affordable Shopping image 1 contact Kilimall - Affordable Shopping image 2

About Kilimall - Affordable Shopping

1. Kilimall continues to expand the mall, with the scope of offerings that will increase in variety, simplicity and convenience for buyers. ✔️ Read other shoppers' thousands of trustworthy reviews on the products you want to buy, makes your purchase decisions much easier. ✔️ Secured and local payments method supported, such as Mpesa, Airtel money, EcoBank, Visa, MasterCard and etc. ✔️ Track your parcels with detailed steps from picking and packing, dispatching, international or local shipping, all the way to the pick up stations or doorstep.

2. The shipping fee is much cheaper. 2) Kilimall offer fast delivery on local products, such as same day or second day delivery service for major cities. 3) Kilimall have more transparency on informations about product descriptions, buyer reviews and delivery updates. 1) Kilimall offer brand new products not second hand or used. 2) All Kilimall suppliers or sellers are verified.

3. No worries and all in control. ✔️ Shop from certified and trusted sellers, 10M+ products cover all categories. ✔️ Greatest discounts on millions of products with good quality and affordable price. ✔️ Super daily flash sales and free vouchers / coupons offering.

4. Kilimall connects tens of thousands of local & global verified sellers who offer more than 10 millions products that span various categories.

5. You can buy lots of products at amazing price such as KSh. 1 or even zero. ✔️ Efficient searches for unique and desired products which meet your needs both from globally and locally. ✔️ Claim daily free coin rewards on daily sign-ins, registration, ordering, reviewing and inviting friends, buy more save more. ✔️ New users can buy products with unbeatable new user price, claim and redeem free cash vouchers worth more than KSh 100.

6. What's the differences between Kilimall and other online shopping sites? 1) Kilimall products are much affordable.

7. Kilimall is best online shopping app in Kenya, which makes Kenyans' shopping efficiently and offers a smooth and valuable shopping experience.

8. What exactly categories you can shop from Kilimall shopping app?

9. Access to 10+ million unbeatable priced products across all categories.

10. You made the purchase and we deliver.

11. You can search what you want and get them quickly.

Kilimall Customer Insights

1. My package was to be delivered 1-3days it's been over a week, I have called them to check for my order multiple times and they have blocked me.

2. I placed an order on 1st of this month and it's been a WEEK of neither the delivery nor any communication whatsoever causing the delay.

3. KILIMALL do i get my refund or keep waiting for my order?? 🤔🙄😒😕😡Buying from this platform is like gambling as you do not always get what you paid for or even get it at all.

4. Very affordable transport charges or none at all if you buy many goods.I had hopes for the first delivery was very fast but the second one I'm hugely disappointed.

5. The pick-up station agent claims that the package is probably stuck with G4S, and the companies customer care is not giving me any feedback.

6. Can't even advise anyone to order something in it.Poor customer service.

7. Then ordered a phone which was not even being shipped it's now taking a week very disappointed with the app.

8. Kilimal actually told me to contact the seller first before I approach them for imported clothing.I truly enjoyed most of my experience with the app.

9. Useless appBuying items imported from abroad likely to disappoint and cost you.

10. I have not received a refund nor my order.

11. Of course you'll get a refund but it could be an inconvenience to a time sensitive item.This is the most reliable app.

Steps to Troubleshoot & Fix Kilimall Issues

1. Fix Kilimall Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kilimall: Restarting the app will resolve most errors.
  2. Update the Kilimall App. Here is how:
    1. On Android goto PlayStore » Search for "Kilimall" » Open Kilimall - Affordable Shopping » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kilimall » click "UPDATE".
  3. Clear Kilimall - Affordable Shopping app cache: Clearing cached data will force your app to retrieve the latest data directly from Kilimall servers.
    1. On Android, goto Settings » Apps » Select "Kilimall - Affordable Shopping" » click Storage » click "Clear Cache".
  4. Check Kilimall app permissions. If any of these permissions required to use your device's features are disenabled, Kilimall might not work.
  5. Uninstall and reinstall Kilimall. If nothing else has worked, completely uninstall Kilimall then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kilimall not working


2. Fix Kilimall Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kilimall be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kilimall not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kilimall may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Kindly delete account registered with my email because I have another account registered under my mobile number. I need to add the email on the first account (registered under mobile number)

    — by Samuel Mithamo 2 years ago

  • please delete my seller center account. thanks in advance

    — by frozy 2 years ago

  • Useless app

    — by Khushi rabadiya 2 years ago

  • I have two accounts

    — by Celine 2 years ago