Contact EseeCloud(IP Pro, VR Cam) Customer Service

Why should I report an Issue with EseeCloud(IP Pro, VR Cam)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of wu peilin to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. EseeCloud(IP Pro, VR Cam) is a simple, stylish, user-friendly and powerful mobile video surveillance software.

2. Only support installation and use after Android system 5.

3. We are committed to continuously improving our video processing technology and video innovation technology, and providing global security products, professional industry solutions and superior services to continuously create greater practical value for our customers.

1. This app is complete garbage and highly disappointing! I recommend a different system with a better app.Constant Offline, my internet connection is fine, the screen attached to the NVR is fine, but like clockwork every day and a half I have to uninstall the app and reinstall then add the camera in order for it to show me my cameras again.

2. So if you're having trouble suddenly, try rolling back the update.I have been using this app version 3.5.17 for a while now and it works pretty good except every couple months I need to Uninstall and reinstall it because it stops sending me alerts.

3. I've had 2 NVR systems in the past and both showed the periods where motion was detected during the 24/7 recording so you could scroll to the time of interest and ignore the periods where not a lot was going on.Edit 5/21/22: absolutely worse since the update.

4. It is kind of slow and clunky, but I expect that from a small Linux machine recording 5 wireless streams at the same time.It does what I need, mostly.

5. Also ideally... You should be able to have a set schedule and also a quick one-click " arm / disarm " option for when you will be home or away.The app works fine for me.

6. The camera works excellent on wifi using SD.

7. The update from April 11, 2023 killed the feeds from the cameras though; the app said "network offline" when I know that wasn't true.

8. One thing that may be useful to add to a future release would be to highlight periods of motion in a different color when you're in the playback menu.

9. Instead of quickly going to camera feeds you get a 5 second pause between click to video.

10. It's a fraudulent piece of garbage software with no help or support to resolve issues.I've been using the app for a few weeks now.

11. But, if you switch it to HD on wifi, the live feed slows down, then the camera goes completely offline.

1. Fix EseeCloud(IP Pro, VR Cam) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EseeCloud(IP Pro, VR Cam): Restarting the app will resolve most errors.
2. Update the EseeCloud(IP Pro, VR Cam) App. Here is how:
   1. On Android goto PlayStore » Search for "EseeCloud(IP Pro, VR Cam)" » Open EseeCloud(IP Pro, VR Cam) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EseeCloud(IP Pro, VR Cam) » click "UPDATE".
3. Clear EseeCloud(IP Pro, VR Cam) app cache: Clearing cached data will force your app to retrieve the latest data directly from EseeCloud(IP Pro, VR Cam) servers.
   1. On Android, goto Settings » Apps » Select "EseeCloud(IP Pro, VR Cam)" » click Storage » click "Clear Cache".
4. Check EseeCloud(IP Pro, VR Cam) app permissions. If any of these permissions required to use your device's features are disenabled, EseeCloud(IP Pro, VR Cam) might not work.
5. Uninstall and reinstall EseeCloud(IP Pro, VR Cam). If nothing else has worked, completely uninstall EseeCloud(IP Pro, VR Cam) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EseeCloud(IP Pro, VR Cam) not working

2. Fix EseeCloud(IP Pro, VR Cam) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EseeCloud(IP Pro, VR Cam) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EseeCloud(IP Pro, VR Cam) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EseeCloud(IP Pro, VR Cam) may not be able to connect to the Internet when running in the background.