Contact Juan cloud Customer Service

Why chat with our AI Juan cloud Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Juan cloud.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. New version must few times click to open, its luck if opens, can you fix, i will stop installing this cameras to clients.The app did not working now Pls fix this problem App dos not recognise with the dvr Thaire is aproblemNew app version not open auto closing please fix this problem I can't use appGreat app and works well with my cameras.

1. Fix Juan cloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Juan cloud: Restarting the app will resolve most errors.
2. Update the Juan cloud App. Here is how:
   1. On Android goto PlayStore » Search for "Juan cloud" » Open Juan cloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Juan cloud » click "UPDATE".
3. Clear Juan cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from Juan cloud servers.
   1. On Android, goto Settings » Apps » Select "Juan cloud" » click Storage » click "Clear Cache".
4. Check Juan cloud app permissions. If any of these permissions required to use your device's features are disenabled, Juan cloud might not work.
5. Uninstall and reinstall Juan cloud. If nothing else has worked, completely uninstall Juan cloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Juan cloud not working

2. Fix Juan cloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Juan cloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Juan cloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Juan cloud may not be able to connect to the Internet when running in the background.