Published by wu peilin on Mar 6, 2023

Report an issue with Juan cloud.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Juan cloud?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of wu peilin to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Juan cloud

1. Juan cloud(九安物联)-24 hours mobile remote video monitoring client.

2. You can view your live video from anywhere on your smartphone.

Juan cloud Customer Insights

1. New version must few times click to open, its luck if opens, can you fix, i will stop installing this cameras to clients.The app did not working now Pls fix this problem App dos not recognise with the dvr Thaire is aproblemNew app version not open auto closing please fix this problem I can't use appGreat app and works well with my cameras.

Steps to Troubleshoot & Fix Juan cloud Issues

1. Fix Juan cloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Juan cloud: Restarting the app will resolve most errors.
  2. Update the Juan cloud App. Here is how:
    1. On Android goto PlayStore » Search for "Juan cloud" » Open Juan cloud » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Juan cloud » click "UPDATE".
  3. Clear Juan cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from Juan cloud servers.
    1. On Android, goto Settings » Apps » Select "Juan cloud" » click Storage » click "Clear Cache".
  4. Check Juan cloud app permissions. If any of these permissions required to use your device's features are disenabled, Juan cloud might not work.
  5. Uninstall and reinstall Juan cloud. If nothing else has worked, completely uninstall Juan cloud then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Juan cloud not working


2. Fix Juan cloud Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Juan cloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Juan cloud not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Juan cloud may not be able to connect to the Internet when running in the background.

Reported Issues