Contact EseeCloud(IP Pro, VR Cam) Customer Service

Good morning cant view my Cameras my phone says - device is offline ? not shur what to do to fix. Please help and Im older and not to good at computers. Please and Thanks in Advance.

This is the fifth time I am trying to contact you. I purchased two cameras with the following IDs 4968086017 and 4968088604
When I try to add them, it says that the camera is bounded to a phone number and it says to reset. I try to reset, it still keeps saying its bounded. Please help.

Hi, I have a security camera system but I forgot the login information to get into the security camera system. I don’t remember the password

Every 5 minutes we get a notice on our phone that says Device1-The 1 channel screen change. It just started this and it is annoying. How do we stop this
I did the chat and they recommended contacting software developer, Is that what I need to to do. I really don't like email back and forth, it takes too much time and I would like to get this resolved asap.

Not a complaint, just a question: I have 4 hisue cameras and one light bulb type camera on Eseecloud app and am thinking of adding 3 more bulb cameras, can the eseecloud app accommodate 8 cameras? Thank you.

I setup camera yesterday so I could keep an eye on my house while away for few days. It worked fine while I was home. Once I got to the airport I could not use the camera. Said camera is off line. My kids say the light is on and seems to be working. But I can not see anything from my end. I only need it when I am not home. I don't need a camera that works only when I'm in the same room with it.

My Hisee NVR got destroyed the here’s the Cloud ID 3985215993. I got a new one how do I get my Cloud ID changed to my new NVR where I can use my IPhone with the APP

I installed a new mesh WiFi system overriding my old router and cannot get my account to give me access to change the system WiFi username and password. I have deleted my account twice to start again installing my system as I did with the very first install with IP Pro, but I am always taken to the last step in my old account.
Therefore I am unable to use the IP Pro app as it cannot connect to my WiFi camera system.
Thank you for any help you can give me.
Alan

My BA 13-a out side camara rings every 4/5 houses how can I shut the noise off

There seems to be a network connection issue it keeps telling me that the net work connection has timed out

I can’t create account. When I attempt it and it successful it will take me to the login interface and when I try to login it says account doesn’t exist. Please help me urgently

Play back autodelet problem
Playback automatic delete setting

Preciso saber quantos dispositivos estão ligados às minhas câmaras
ID4201595104

I need help with my app. Please call 773-771-0738

Where can I find the back up videos

Hello, why can't I renew my cloud storage? it says "Unfortunately there is no package purchase yet". Please help me.

Unable to purchase cloud storage

Need to register my camera

esee app had been working well on my phone for a couple years. It asked me to login. Now I do not have access to my cameras. How do i fix remotely?

I am unable to purchase cloud storage. It says to open PayPal to pay; I've done that but the prompt keeps coming up.

Camera stop turning only moves up and down both of them

I try to log into my app and it says “EseeCloud beta has expired” what can I do?

pls call 8637616181
password wrong any time messages

I recently purchased the 10 channel HISEEU camera system. Do I need a subscription for playback and does that subscription cover all cameras or do I need to purchase a subscription for each camera?

Camera added failed

The motion detection video clip is not working again The id no. 4390424501 am not getting any clips The motion detection sensitivity is high . Please help thank you

SD Card PlayBack Not Working our CCTV

I purchased an outdoor wireless camera, it will not connect, it says the network is not connected. I tried to delete it and add it on again but it gives me the same issue. I purchased the cloud thinking that might be the issue but i am not able to view the camera at all but it picks up motion etc outside. how can i fix this

Hello, why can't I renew my cloud storage? it says "Unfortunately there is no package purchase yet". Please help me.

Why do I have to provide a credit card to get cloud service free for a year? Please explain the best way to acticate cloud service.

My Esee App logged me out! When I tried log back in it says wrong password so I created another one. It still says wrong password. It won't let me view my security cameras or anything else. Please help!

EseeCloud software will no longer open on my desktop computer still works with my Android though, I thought that I may need to upgrade software on desktop but couldn't find away to upgrade. The program starts up by going to my taskbar but shortly after that the programstops working not loading the program at all. Could you please assist me with this problem need to be able to view videos from desktop rather than phone.

How can I start over? I mistakenly tried to sign in as administrator. I’m just a new user.

I’ve never been able to use the esee cloud app because I signed in as administrator, but I’m just a user. Can someone help me, please.

I can't receive email notifications the sender and password is blank and I don't have login details

I’m trying to reset my password on the eseecloud camera system, and it will not send me a verification code to my phone

News/Events are no longer showing video clips of action. Settings on CONFIRM now just shows a flashing blank page of white boxes. All was fine until about 10 days ago. I am using an iphone 14 and have tried various things to get the videos working again.

News/Events are no longer showing video clips of action. Settings on CONFIRM now just shows a flashing blank page of white boxes. All was fine until about 10 days ago. I am using an iphone 14 and have tried various things to get the videos working again.

I forgot my password and want to change it to a new one can you please help

Essee phone apps work while I’m on Wi-Fi at home but when I leave the house the app won’t work I have a nvr from crystal vision what do I need to do?

Is eseecloud working? Cannot login

I need your help to conect my cámaras in my iPhone

Constantly having issues with the app crashing. Never seems to let me log in. I have to get my son to constantly figure it out. It seems from the reviews, I'm not the only one. So why are these issues not fixed???

Android box H96 max. When opening eseecloud picture is obscured by ptz control panel which I am unable to minimize.

Hi , I have been using these cameras for over two years and when it was setting up my son created an account ( navodashen@redacted) I had been using his password to log in to use the cameras . But every time I logged in I had to ring my son and get the PIN number he received to his mobile. And now I can’t or my son can’t log in to the app to check the cameras . So I spent lots of money to install the cameras at my place. I need to make an account under my name and email and log in without any trouble to use my home security cameras . I tried to , but can’t connect the 4 cameras. Please advise and looking forward hearing from you soon.

Complaint sent January 18 was never responded to. What is your contact phone number in order to activate my warranty?

Previous complaint sent on January 18 was never responded to. I need to take care of my camera not working. How do I activate the warranty?

Need to add my new IPad to my security system but there is something going on with my password. Need to Reestablish a new one but can’t

Need to add my new IPad to my security system but there is something going on with my password. Need to Reestablish a new one but can’t

My account is signed up with the email and phone number of the person who installed my cameras. How can I change the account to my email and phone number? This is an urgent matter because I don’t want to person to lock me out of the system and gain access to my cameras. Thank you

The app doesn't work in my phone it keep telling me Device offline. I delete the app from my phone yesterday by accident, I try to reconnect after I realized I deleted by accident.

The app it keep telling Device offline

Hi, I am unable to view camera when I’m away. The upload speed seems to be too low. This has been a problem for months now. The app is up to date. I have deleted and reinstalled it. iPhone 12

My cloud I’d is showing online but the app says offline

I have just had a new Galaxy A15 android phone and I am now unable to access my EseeCloud Security cameras on the phone. I had no issues on my previous phone. Now when I try to access it, I get a message saying 'user name does not exist' Are you able to help please so that I can access it. Kind regards

The LED light on my esee camera is turning to yellow/orange and I can't connect to the camera. Always giving me camera is offline. What do I do to solve the problem

Hi there I have just bought my cameras and I had put an account attached to my phone but now when I went to click on the camera all my information is gone

Hello, I am trying to register and log in on your app. I get confirmed for email address and keep waiting for verification code sent to my email adress but it never comes. Please correct this situation.

My cctv not working...Cannot add

I’m not able to get notifications on my phone from cameras anymore.

Can you un bound my account or can we delete this account so I can sign up again

I need to either delete this account or unbound so I can sign up for cloud

I am having a problem with my Esee cloud app. It isn’t giving me any notifications from the cameras

Can’t log into cameras I have reset everything and it still say bound by other account

Eseecloud app is not working, i am not able to scan NVR, I tried all means, so i cant view remote.
i followed , inst. manul.

I messed up something using app. Bought a monitor so I can see what I’m doing Just received monitor and keyboard today. Need help signing in, down to last 2 tries. Thank you

i accidentally erased eseecloud off my phone now my iphone is trying to make me pay and I’ve already bought 2 cloud scrip $5.99 and $10.99

Hello dear
Hope you are fine
i have this camera but i need to connect it online i cannot.
how to that
on my phone it is ok with the wifi but i need to know how to connect it farrer with my pc for exemple

ID:4516201970 keep saying its off line and i try so many times nothing change

Hoping you can help. I have downloaded the Esee app on my laptop and has loaded successfully. However when i go to launch the program an error message comes up saying the mfcu100.dll is missing. Any help please ? i have the app on my phone and all works fine. Just need it on my laptop as well.

I have an issue when in my vehicles. When using the ESEEClould app it wants to call my phone number and cuts off the sound. Any ideas?
Thanks John

I've been using the Eseecloud phone app for some time now without any problems. However, I've recently changed my internet provider and since then I'm unable to get my NVR online and so the phone app Eseecloud isn't working.The NVR is connected directly to my router and the NVR says the connection is good! I've tried a factory reset and re adding cameras etc several times but still no luck! (P2P and DHCP are selected). Can you help/any suggestions?

My security cameras Cloud ID 1578949606 is showing as OFFLINE and I am unable to access my cameras remotely. How can this be corrected ? Thank you for your help.

I am having trouble connecting the cameras on my app i dont get a qr code on my monitor

I can't remember my original password and cant login to view my cameras. How do I reset my password?

We are unable to download the footage on our device labeled ICU 1 & 3 from 11/30/22 from 11:00 am to 5 pm and need that footage downloaded and sent to us as soon as possible.

I can't enter my password so I can view my cameras. Help

Hi, I changed my phone recently and the password and user name stored for the esee app disappeared. I have since changed my password, but I still can't log in so I assume my username or name of device are wrong. Please can you help? Thanks

Can I get a phone number or have someone call me at 618 292 4724

I cannot log in on eseecloud app from my phone

I need to know how I sign out of the app on another device that I signed in on

I can't login.it Say wrong user or password

I can login with the cloud ID, username and password but it won’t let me access the cameras.It says the password is incorrect. I need to see my cameras when I'm not home. It’s very important that I have access for security reasons. Please advise how to resolve this issue.

I can't log in my Eseecloud App. I even reset my password

I have sent many requests from my EsseeCloud app, Regarding my solar battery powered camera does not charge. I watch the battery slowly get to the point where there is no battery power to support the camera. What can I do about this.

I cannot get a playback please help. Please call me if you can. 8504637377

Cannot get my cameras to work and my box is in Russian and I can't get it into English

Changed company for wifi need help switching

How can I add a second set of cctv as admin without the first having access to the new ones and vice versa?

Hi please can someone help me out with my eseecloud apps I have logout my apps after I got different phone. But I try to restart my apps I forgot my old password or login ID

Hi, i forgot my dvr password, what can i do?
Model: R5104-H
S/N: R5104161124

Looks like I have an old account and forgot it, lost my password. I've moved and would like to join ESee again. My unit is 1432391339 and 881872510 but it says it's already registered or in use. Can you please help. Thank you.

Camera works ok. But I have a problem sharing the device. I create a QR code, scan it on another android phone (EseeClooud installed), where the browser reports an error:
{"error":3001,"error_description":"Invalid parameters"}
Please if you can help me.

Cloud ID 1318954276 NVR Ststus Online but can only be accessed from Android with WiFi (LAN)

Hi i have this eseecould apps long ago but i have move to different phone, after a download eseecould apps and login it show wrong e-mail or password. I keep trying all my password i knew but no luck. Please help me to login start using this apps again on my CCTV. Thanks

I purchased this system from a friend and need to wipe it and set it up for my use. I’m having zero luck doing so and would like to get some help via telephone to get it up and running.

Hello i can't sée m'y cam on m'y app m'y cloud id is1834757325 please help me

HI after I login to my Eseecloud on my computer after about 10 min it keep closing but you can still hear the sound in it keep recording but no picture.

मेरा अकाउंट लॉग इन नहीं हो रहा है

Camera works ok. But I have a problem sharing the device. I create a QR code, scan it on another android phone (EseeClooud installed), where the browser reports an error:
{"error":3001,"error_description":"Invalid parameters"}
Please if you can help me.