Contact EseeCloud(IP Pro, VR Cam) Customer Service

I was billed twice for the same service 5 days apart

Two cameras suddenly went offline. Tried restarting and resetting but cameras are unresponsive. They do not beep when I try to reset. Does this mean cameras are dead?

I was over charged for monthly subscription. I was charged 130 instead of 6.99

I was over charged for monthly subscription. I was charged 130 instead of 6.99

Camera doesn’t work is returning back I want my refund $78.99 Thank You

Camera works ok. But I have a problem sharing the device. I create a QR code, scan it on another iPhone 13 (EseeClooud installed), where the browser reports an error:
{"error":3001,"error_description":"Invalid parameters"}
Please if you can help me.

Hi I have installed new cameras and software says no device I want to new subscription

Hello after changing phone its impossible to reset app.Would not recommend purchase of a good camera. APP IS TERRIBLE
085 1742002 TKS .CAN YOU GUYS HELP.

Hello. I need to know the procedure for canceling the 4.99 subscription service for storage. I do not know who to contact, or what number to call so I don't get charged for a service I did not want.

Hi, I downloaded EseeCloud and try to launch it. so I tried to register my account by typing my email but it saids captcha sent has failed

Need help asap please call me 7162203771

I got a new phone and phone number I can’t remember my password to my 9736349683 account. I need help getting back in my current account thank u

When I want to go check on my property during the course of a day I am now getting adverts which I can't just stop or turn off. And because if this an Amazon delivery was stolen from my front door. I am really not happy about this. I've paid for the system so I should not have to sit through ads before I see the live stream. Via the app. Is there a way to remove all ads without having to subscribe to the cloud.
Thank you.

Hi I have recently bought the HD solar battery camera system and I set it up using the supplied screen without to much trouble but when I downloaded the app and set to view the cameras on my android phone I can no longer view the cameras on the supplied screen.
I reinstalled the cameras on the screen and then I can't view them on my phone.
It would seem that only one device can be used despite the advert saying it supports android

I have tried to purchase more cloud storage on the app, but it states it does not accept PayPal only paypent

Please provide a separate sensitivity control for "screen change" and "someone is active". I get 100 screen changes captured a day and much more when it is snowing. I need to set high sensitivity for "someone is active" and control for low sensitivity for "screen change". Please, this would much
improve your product and satisfy many more customers. I would recommend your product more with this enhancement. Thanks, Kent Hardage

I am unable to log into the account I set up with my user name..kmdm343. I used my user name and password to get my camera working and everything went fine. Now I cannot log into my account using that same user name and password

Hello, this is the 2nd email I have sent and no reply as of yet. My events notifications are not working and no events pic is displayed on screen either. Please reply with a solution. Thank you

I bought cloud for 1 yr. @ $30. I disconnected my camera by accident. Reinstalled but have no Cloud account.how do I get it back

Hello, my event notification is not working. It was working up to Sat and then it stopped. Plus I don’t have the preview pic beside the event. Any help would be appreciated. Thank you.

Good day, i forgot my password but cannot change it i am only working from it on my android phone

How much is your annual subscription cost? How many devices can be used with app? Will I need an Internet connection service to use your app? Do you have a contact number?

Cloud ID 2813743318

Cloud and local login ok, but not able to install iOS mobile app because it is asking device password, Win11 client gives following error
"Device 2813743318 connection to channel 1 failed"

Do I need to send you the encrypted device pwd code, reset device into the factory settings or what is the correct solution?

Regards, Timo

Your app won't allow me to register? I purchased a new wireless solar powered cameras with a nvr, scanned the first qr code to dl the Eseecloud and installed! I try to register and nothing happens? I have a Android phone. Please help!

Can I connect more than one camera?

Hello,
3.8.8 EseeCloud(IPPro,VR Cam) for IPas,IPhone and IMac CAN NOT DELETE EVENTS
I have been runnning this software for a long time to run CROMORC Security Cameras System. I have recently added a camera to the existing five and adjusted the software to return the EVENT ALARM clips to my IPhone/IMac/IPad.
The software returning multiple EVENTS and there is NO WAY to delete them off my apple devises. I had to deselect my preferences on the CROMORC DVR to keep the number of Event clips from accumulating.

There is no way to select the clips on the apple devices to trash them. There is no "click on the event" and then to the trash. Do I trash the application off my devices and then reload it? Awful to to have to that, and and in the event more events are received after reloading it. It will just be repeated.
Do you have a solution?

Robert Kowalczyk

Здравствуйте. Подскажите пожалуйста на каком сайте можно купить ещё камеры две штуки. Я купил сразу с двумя ,к ним можно ещё подключить камеры две штуки?

Здравствуйте. На видео наблюдения установлено программаEseeCloud. Не показывает видео в записе.

I can't find the option to unbind my device so we can add cloud to another device

My cameras are malfunctioning, I bought the protection plan but don’t know what to do

Can the dvr unit have an extended antenna to help reach camera? It appears to be a solid connection on the unit but can the wires be spliced to add 30 foot antenna?

I am unable to see my camera

My 7 day free is up tomorrow, still debating one question how do l delete videos on essee cloud , l do not see alot l can do on cloud regarding my camera can you help me l am nit tech savvy

Hi, I am using Eseecloud App version 3.8.6.8 on a tablet Lenovo P11 plus with latest android 12 version and I am not able to maximize the Eseecloud App screen (or rotate) so it appear very small in the screen (2000x1200) and I cant see much the CAM... Is there a fix to permit using the App on a tablet. It was working on an old Android tablet before.

I connected to my camera to eseecloud app but motion tracking and detection is not working properly as per men motion . And auto calibration option also not there in eseecloud app . Please help me on this early. Looking forward for your positive response

My device is off line. How do I connect it to wifi? Also, is there an anyway ti talk to someone over the phone ?

The security camera from Amazon shown below will run about 10 minutes that stop and eventually shut down the bid. What needs to be done so it will run continous? https://www.amazon.com/dp/B0CGDFDHL8?psc=1&ref=ppx_yo2ov_dt_b_product_details

adding app to 2nd computer can not sign in changed password still can not sign in. now i cannot view remotely

I am having problems with my NVR, whereas, it continuously makes a really loud beep indicating that someone is walking by and we would like it go on silent now that I can get the messages when someone is nearby . We would like to know how to silent the NVR from making an beeping sounds

Bonjour,
Je suis bloqué, je n arrive plus a me connecter.
Hier je passais par Google et puis par Gmail.
Impossible maintenant.
Rene

Hello, I bought a AI camera a month ago, Not working. When connected, no light. Is this normal.
你好， 我一个月前买了AI智能摄像头。没灯，不能超作。我海想买3台呢？请帮忙。
我手机 +65 93688752.谢谢

My eseecloud app opens well on my phone but when I tap on DVR on NVR, I get network error(device offline). When I use another phone, it opens well. Any assistance with issue??

I installed the app in my phone, apparently miswrote my login info and now cannot access my account to register the copy in my wife's android phone. How can I fix this?

Hi the camera wont connect to my. Phone. It just doesn't scan tge qr code on the phone ive fried both sim connection and wifi and wont connect

Hi. I insert a memory card but it didn’t record anything after I choose uninterrupted recording. When I click playback there’s no recording there. Please assist. My ID 57227842103 thanks

Good morning cant view my Cameras my phone says - device is offline ? not shur what to do to fix. Please help and Im older and not to good at computers. Please and Thanks in Advance.

This is the fifth time I am trying to contact you. I purchased two cameras with the following IDs 4968086017 and 4968088604
When I try to add them, it says that the camera is bounded to a phone number and it says to reset. I try to reset, it still keeps saying its bounded. Please help.

Hi, I have a security camera system but I forgot the login information to get into the security camera system. I don’t remember the password

Every 5 minutes we get a notice on our phone that says Device1-The 1 channel screen change. It just started this and it is annoying. How do we stop this
I did the chat and they recommended contacting software developer, Is that what I need to to do. I really don't like email back and forth, it takes too much time and I would like to get this resolved asap.

Not a complaint, just a question: I have 4 hisue cameras and one light bulb type camera on Eseecloud app and am thinking of adding 3 more bulb cameras, can the eseecloud app accommodate 8 cameras? Thank you.

I setup camera yesterday so I could keep an eye on my house while away for few days. It worked fine while I was home. Once I got to the airport I could not use the camera. Said camera is off line. My kids say the light is on and seems to be working. But I can not see anything from my end. I only need it when I am not home. I don't need a camera that works only when I'm in the same room with it.

My Hisee NVR got destroyed the here’s the Cloud ID 3985215993. I got a new one how do I get my Cloud ID changed to my new NVR where I can use my IPhone with the APP

I installed a new mesh WiFi system overriding my old router and cannot get my account to give me access to change the system WiFi username and password. I have deleted my account twice to start again installing my system as I did with the very first install with IP Pro, but I am always taken to the last step in my old account.
Therefore I am unable to use the IP Pro app as it cannot connect to my WiFi camera system.
Thank you for any help you can give me.
Alan

My BA 13-a out side camara rings every 4/5 houses how can I shut the noise off

There seems to be a network connection issue it keeps telling me that the net work connection has timed out

I can’t create account. When I attempt it and it successful it will take me to the login interface and when I try to login it says account doesn’t exist. Please help me urgently

Play back autodelet problem
Playback automatic delete setting

Preciso saber quantos dispositivos estão ligados às minhas câmaras
ID4201595104

I need help with my app. Please call 773-771-0738

Where can I find the back up videos

Hello, why can't I renew my cloud storage? it says "Unfortunately there is no package purchase yet". Please help me.

Unable to purchase cloud storage

Need to register my camera

esee app had been working well on my phone for a couple years. It asked me to login. Now I do not have access to my cameras. How do i fix remotely?

I am unable to purchase cloud storage. It says to open PayPal to pay; I've done that but the prompt keeps coming up.

Camera stop turning only moves up and down both of them

I try to log into my app and it says “EseeCloud beta has expired” what can I do?

pls call 8637616181
password wrong any time messages

I recently purchased the 10 channel HISEEU camera system. Do I need a subscription for playback and does that subscription cover all cameras or do I need to purchase a subscription for each camera?

Camera added failed

The motion detection video clip is not working again The id no. 4390424501 am not getting any clips The motion detection sensitivity is high . Please help thank you

SD Card PlayBack Not Working our CCTV

I purchased an outdoor wireless camera, it will not connect, it says the network is not connected. I tried to delete it and add it on again but it gives me the same issue. I purchased the cloud thinking that might be the issue but i am not able to view the camera at all but it picks up motion etc outside. how can i fix this

Hello, why can't I renew my cloud storage? it says "Unfortunately there is no package purchase yet". Please help me.

Why do I have to provide a credit card to get cloud service free for a year? Please explain the best way to acticate cloud service.

My Esee App logged me out! When I tried log back in it says wrong password so I created another one. It still says wrong password. It won't let me view my security cameras or anything else. Please help!

EseeCloud software will no longer open on my desktop computer still works with my Android though, I thought that I may need to upgrade software on desktop but couldn't find away to upgrade. The program starts up by going to my taskbar but shortly after that the programstops working not loading the program at all. Could you please assist me with this problem need to be able to view videos from desktop rather than phone.

How can I start over? I mistakenly tried to sign in as administrator. I’m just a new user.

I’ve never been able to use the esee cloud app because I signed in as administrator, but I’m just a user. Can someone help me, please.

I can't receive email notifications the sender and password is blank and I don't have login details

I’m trying to reset my password on the eseecloud camera system, and it will not send me a verification code to my phone

News/Events are no longer showing video clips of action. Settings on CONFIRM now just shows a flashing blank page of white boxes. All was fine until about 10 days ago. I am using an iphone 14 and have tried various things to get the videos working again.

News/Events are no longer showing video clips of action. Settings on CONFIRM now just shows a flashing blank page of white boxes. All was fine until about 10 days ago. I am using an iphone 14 and have tried various things to get the videos working again.

I forgot my password and want to change it to a new one can you please help

Essee phone apps work while I’m on Wi-Fi at home but when I leave the house the app won’t work I have a nvr from crystal vision what do I need to do?

Is eseecloud working? Cannot login

I need your help to conect my cámaras in my iPhone

Constantly having issues with the app crashing. Never seems to let me log in. I have to get my son to constantly figure it out. It seems from the reviews, I'm not the only one. So why are these issues not fixed???

Android box H96 max. When opening eseecloud picture is obscured by ptz control panel which I am unable to minimize.

Hi , I have been using these cameras for over two years and when it was setting up my son created an account ( navodashen@redacted) I had been using his password to log in to use the cameras . But every time I logged in I had to ring my son and get the PIN number he received to his mobile. And now I can’t or my son can’t log in to the app to check the cameras . So I spent lots of money to install the cameras at my place. I need to make an account under my name and email and log in without any trouble to use my home security cameras . I tried to , but can’t connect the 4 cameras. Please advise and looking forward hearing from you soon.

Complaint sent January 18 was never responded to. What is your contact phone number in order to activate my warranty?

Previous complaint sent on January 18 was never responded to. I need to take care of my camera not working. How do I activate the warranty?

Need to add my new IPad to my security system but there is something going on with my password. Need to Reestablish a new one but can’t

Need to add my new IPad to my security system but there is something going on with my password. Need to Reestablish a new one but can’t

My account is signed up with the email and phone number of the person who installed my cameras. How can I change the account to my email and phone number? This is an urgent matter because I don’t want to person to lock me out of the system and gain access to my cameras. Thank you

The app doesn't work in my phone it keep telling me Device offline. I delete the app from my phone yesterday by accident, I try to reconnect after I realized I deleted by accident.

The app it keep telling Device offline

Hi, I am unable to view camera when I’m away. The upload speed seems to be too low. This has been a problem for months now. The app is up to date. I have deleted and reinstalled it. iPhone 12

My cloud I’d is showing online but the app says offline

I have just had a new Galaxy A15 android phone and I am now unable to access my EseeCloud Security cameras on the phone. I had no issues on my previous phone. Now when I try to access it, I get a message saying 'user name does not exist' Are you able to help please so that I can access it. Kind regards