Published by wu peilin on Feb 24, 2024

Report an issue with EseeCloud(IP Pro, VR Cam).
Send the customer service your feedback so they can fix your issue asap.



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About EseeCloud(IP Pro, VR Cam)

1. EseeCloud(IP Pro, VR Cam) is a simple, stylish, user-friendly and powerful mobile video surveillance software.

2. Only support installation and use after Android system 5.

3. We are committed to continuously improving our video processing technology and video innovation technology, and providing global security products, professional industry solutions and superior services to continuously create greater practical value for our customers.

EseeCloud(IP Pro, VR Cam) Customer Insights

1. This app is complete garbage and highly disappointing! I recommend a different system with a better app.Constant Offline, my internet connection is fine, the screen attached to the NVR is fine, but like clockwork every day and a half I have to uninstall the app and reinstall then add the camera in order for it to show me my cameras again.

2. So if you're having trouble suddenly, try rolling back the update.I have been using this app version 3.5.17 for a while now and it works pretty good except every couple months I need to Uninstall and reinstall it because it stops sending me alerts.

3. I've had 2 NVR systems in the past and both showed the periods where motion was detected during the 24/7 recording so you could scroll to the time of interest and ignore the periods where not a lot was going on.Edit 5/21/22: absolutely worse since the update.

4. It is kind of slow and clunky, but I expect that from a small Linux machine recording 5 wireless streams at the same time.It does what I need, mostly.

5. Also ideally... You should be able to have a set schedule and also a quick one-click " arm / disarm " option for when you will be home or away.The app works fine for me.

6. The camera works excellent on wifi using SD.

7. The update from April 11, 2023 killed the feeds from the cameras though; the app said "network offline" when I know that wasn't true.

8. One thing that may be useful to add to a future release would be to highlight periods of motion in a different color when you're in the playback menu.

9. Instead of quickly going to camera feeds you get a 5 second pause between click to video.

10. It's a fraudulent piece of garbage software with no help or support to resolve issues.I've been using the app for a few weeks now.

11. But, if you switch it to HD on wifi, the live feed slows down, then the camera goes completely offline.

Steps to Troubleshoot & Fix EseeCloud(IP Pro, VR Cam) Issues

1. Fix EseeCloud(IP Pro, VR Cam) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EseeCloud(IP Pro, VR Cam): Restarting the app will resolve most errors.
  2. Update the EseeCloud(IP Pro, VR Cam) App. Here is how:
    1. On Android goto PlayStore » Search for "EseeCloud(IP Pro, VR Cam)" » Open EseeCloud(IP Pro, VR Cam) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EseeCloud(IP Pro, VR Cam) » click "UPDATE".
  3. Clear EseeCloud(IP Pro, VR Cam) app cache: Clearing cached data will force your app to retrieve the latest data directly from EseeCloud(IP Pro, VR Cam) servers.
    1. On Android, goto Settings » Apps » Select "EseeCloud(IP Pro, VR Cam)" » click Storage » click "Clear Cache".
  4. Check EseeCloud(IP Pro, VR Cam) app permissions. If any of these permissions required to use your device's features are disenabled, EseeCloud(IP Pro, VR Cam) might not work.
  5. Uninstall and reinstall EseeCloud(IP Pro, VR Cam). If nothing else has worked, completely uninstall EseeCloud(IP Pro, VR Cam) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EseeCloud(IP Pro, VR Cam) not working


2. Fix EseeCloud(IP Pro, VR Cam) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EseeCloud(IP Pro, VR Cam) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EseeCloud(IP Pro, VR Cam) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EseeCloud(IP Pro, VR Cam) may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi I have installed new cameras and software says no device I want to new subscription

    — by James Tooala 1 month ago

  • Hello after changing phone its impossible to reset app.Would not recommend purchase of a good camera. APP IS TERRIBLE
    085 1742002 TKS .CAN YOU GUYS HELP.

    — by G King 1 month ago

  • Hello. I need to know the procedure for canceling the 4.99 subscription service for storage. I do not know who to contact, or what number to call so I don't get charged for a service I did not want.

    — by Maryann Sabroso 1 month ago

  • Hi, I downloaded EseeCloud and try to launch it. so I tried to register my account by typing my email but it saids captcha sent has failed

    — by Seonik Cho 1 month ago

  • Need help asap please call me 7162203771

    — by [email protected] 1 month ago

  • I got a new phone and phone number I can’t remember my password to my 9736349683 account. I need help getting back in my current account thank u

    — by Timothy 1 month ago

  • When I want to go check on my property during the course of a day I am now getting adverts which I can't just stop or turn off. And because if this an Amazon delivery was stolen from my front door. I am really not happy about this. I've paid for the system so I should not have to sit through ads before I see the live stream. Via the app. Is there a way to remove all ads without having to subscribe to the cloud.
    Thank you.

    — by Jon Adkin 1 month ago

  • Hi I have recently bought the HD solar battery camera system and I set it up using the supplied screen without to much trouble but when I downloaded the app and set to view the cameras on my android phone I can no longer view the cameras on the supplied screen.
    I reinstalled the cameras on the screen and then I can't view them on my phone.
    It would seem that only one device can be used despite the advert saying it supports android

    — by A Alliston 1 month ago

  • I have tried to purchase more cloud storage on the app, but it states it does not accept PayPal only paypent

    — by Susan Hartley 2 months ago

  • Please provide a separate sensitivity control for "screen change" and "someone is active". I get 100 screen changes captured a day and much more when it is snowing. I need to set high sensitivity for "someone is active" and control for low sensitivity for "screen change". Please, this would much
    improve your product and satisfy many more customers. I would recommend your product more with this enhancement. Thanks, Kent Hardage

    — by Phillip Kent Hardage 2 months ago

  • I am unable to log into the account I set up with my user name..kmdm343. I used my user name and password to get my camera working and everything went fine. Now I cannot log into my account using that same user name and password

    — by Keith L Miller 2 months ago

  • Hello, this is the 2nd email I have sent and no reply as of yet. My events notifications are not working and no events pic is displayed on screen either. Please reply with a solution. Thank you

    — by Emmanuel A 2 months ago

  • I bought cloud for 1 yr. @ $30. I disconnected my camera by accident. Reinstalled but have no Cloud account.how do I get it back

    — by Joe Foster 2 months ago

  • Hello, my event notification is not working. It was working up to Sat and then it stopped. Plus I don’t have the preview pic beside the event. Any help would be appreciated. Thank you.

    — by Emmanuel A 2 months ago

  • Good day, i forgot my password but cannot change it i am only working from it on my android phone

    — by Sandra Petersen 2 months ago

  • How much is your annual subscription cost? How many devices can be used with app? Will I need an Internet connection service to use your app? Do you have a contact number?

    — by Brenda Cutts 3 months ago

  • Cloud ID 2813743318

    Cloud and local login ok, but not able to install iOS mobile app because it is asking device password, Win11 client gives following error
    "Device 2813743318 connection to channel 1 failed"

    Do I need to send you the encrypted device pwd code, reset device into the factory settings or what is the correct solution?

    Regards, Timo

    — by Timo Kupiainen 3 months ago

  • Your app won't allow me to register? I purchased a new wireless solar powered cameras with a nvr, scanned the first qr code to dl the Eseecloud and installed! I try to register and nothing happens? I have a Android phone. Please help!

    — by Paikea kaiwai 3 months ago

  • Can I connect more than one camera?

    — by Anna Moore 3 months ago

  • Hello,
    3.8.8 EseeCloud(IPPro,VR Cam) for IPas,IPhone and IMac CAN NOT DELETE EVENTS
    I have been runnning this software for a long time to run CROMORC Security Cameras System. I have recently added a camera to the existing five and adjusted the software to return the EVENT ALARM clips to my IPhone/IMac/IPad.
    The software returning multiple EVENTS and there is NO WAY to delete them off my apple devises. I had to deselect my preferences on the CROMORC DVR to keep the number of Event clips from accumulating.

    There is no way to select the clips on the apple devices to trash them. There is no "click on the event" and then to the trash. Do I trash the application off my devices and then reload it? Awful to to have to that, and and in the event more events are received after reloading it. It will just be repeated.
    Do you have a solution?

    Robert Kowalczyk

    — by robert kowalczyk 3 months ago

  • Здравствуйте. Подскажите пожалуйста на каком сайте можно купить ещё камеры две штуки. Я купил сразу с двумя ,к ним можно ещё подключить камеры две штуки?

    — by Павел 3 months ago

  • Здравствуйте. На видео наблюдения установлено программаEseeCloud. Не показывает видео в записе.

    — by Павел 3 months ago

  • I can't find the option to unbind my device so we can add cloud to another device

    — by Jo Malicki 3 months ago

  • My cameras are malfunctioning, I bought the protection plan but don’t know what to do

    — by Miranda Rose 3 months ago

  • Can the dvr unit have an extended antenna to help reach camera? It appears to be a solid connection on the unit but can the wires be spliced to add 30 foot antenna?

    — by David Carver 3 months ago

  • I am unable to see my camera

    — by Sonya Marie clarke 4 months ago

  • My 7 day free is up tomorrow, still debating one question how do l delete videos on essee cloud , l do not see alot l can do on cloud regarding my camera can you help me l am nit tech savvy

    — by Becky Stout 4 months ago

  • Hi, I am using Eseecloud App version 3.8.6.8 on a tablet Lenovo P11 plus with latest android 12 version and I am not able to maximize the Eseecloud App screen (or rotate) so it appear very small in the screen (2000x1200) and I cant see much the CAM... Is there a fix to permit using the App on a tablet. It was working on an old Android tablet before.

    — by Gilbert Frechette 4 months ago

  • I connected to my camera to eseecloud app but motion tracking and detection is not working properly as per men motion . And auto calibration option also not there in eseecloud app . Please help me on this early. Looking forward for your positive response

    — by Guru 5 months ago

  • My device is off line. How do I connect it to wifi? Also, is there an anyway ti talk to someone over the phone ?

    — by Preet 5 months ago

  • The security camera from Amazon shown below will run about 10 minutes that stop and eventually shut down the bid. What needs to be done so it will run continous? https://www.amazon.com/dp/B0CGDFDHL8?psc=1&ref=ppx_yo2ov_dt_b_product_details

    — by Wayne 5 months ago

  • adding app to 2nd computer can not sign in changed password still can not sign in. now i cannot view remotely

    — by robert smith 6 months ago

  • I am having problems with my NVR, whereas, it continuously makes a really loud beep indicating that someone is walking by and we would like it go on silent now that I can get the messages when someone is nearby . We would like to know how to silent the NVR from making an beeping sounds

    — by Joselin 6 months ago

  • Bonjour,
    Je suis bloqué, je n arrive plus a me connecter.
    Hier je passais par Google et puis par Gmail.
    Impossible maintenant.
    Rene

    — by Rummelhard 6 months ago

  • Hello, I bought a AI camera a month ago, Not working. When connected, no light. Is this normal.
    你好, 我一个月前买了AI智能摄像头。没灯,不能超作。我海想买3台呢?请帮忙。
    我手机 +65 93688752.谢谢

    — by Jun Jin Chua 6 months ago

  • My eseecloud app opens well on my phone but when I tap on DVR on NVR, I get network error(device offline). When I use another phone, it opens well. Any assistance with issue??

    — by Andrew 6 months ago

  • I installed the app in my phone, apparently miswrote my login info and now cannot access my account to register the copy in my wife's android phone. How can I fix this?

    — by [email protected] 6 months ago

  • Hi the camera wont connect to my. Phone. It just doesn't scan tge qr code on the phone ive fried both sim connection and wifi and wont connect

    — by Vanessa Phillips 6 months ago

  • Hi. I insert a memory card but it didn’t record anything after I choose uninterrupted recording. When I click playback there’s no recording there. Please assist. My ID 57227842103 thanks

    — by Ying 6 months ago

  • Good morning cant view my Cameras my phone says - device is offline ? not shur what to do to fix. Please help and Im older and not to good at computers. Please and Thanks in Advance.

    — by JIM LIEN 6 months ago

  • This is the fifth time I am trying to contact you. I purchased two cameras with the following IDs 4968086017 and 4968088604
    When I try to add them, it says that the camera is bounded to a phone number and it says to reset. I try to reset, it still keeps saying its bounded. Please help.

    — by hayder_mu 7 months ago

  • Hi, I have a security camera system but I forgot the login information to get into the security camera system. I don’t remember the password

    — by Michael Hutchinson 7 months ago

  • Every 5 minutes we get a notice on our phone that says Device1-The 1 channel screen change. It just started this and it is annoying. How do we stop this
    I did the chat and they recommended contacting software developer, Is that what I need to to do. I really don't like email back and forth, it takes too much time and I would like to get this resolved asap.

    — by Karen Napier 7 months ago

  • Not a complaint, just a question: I have 4 hisue cameras and one light bulb type camera on Eseecloud app and am thinking of adding 3 more bulb cameras, can the eseecloud app accommodate 8 cameras? Thank you.

    — by Robin 7 months ago

  • I setup camera yesterday so I could keep an eye on my house while away for few days. It worked fine while I was home. Once I got to the airport I could not use the camera. Said camera is off line. My kids say the light is on and seems to be working. But I can not see anything from my end. I only need it when I am not home. I don't need a camera that works only when I'm in the same room with it.

    — by Danny 8 months ago

  • My Hisee NVR got destroyed the here’s the Cloud ID 3985215993. I got a new one how do I get my Cloud ID changed to my new NVR where I can use my IPhone with the APP

    — by Kenny Sprayberry 8 months ago

  • I installed a new mesh WiFi system overriding my old router and cannot get my account to give me access to change the system WiFi username and password. I have deleted my account twice to start again installing my system as I did with the very first install with IP Pro, but I am always taken to the last step in my old account.
    Therefore I am unable to use the IP Pro app as it cannot connect to my WiFi camera system.
    Thank you for any help you can give me.
    Alan

    — by Alan Bull 8 months ago

  • My BA 13-a out side camara rings every 4/5 houses how can I shut the noise off

    — by Shortman 8 months ago

  • There seems to be a network connection issue it keeps telling me that the net work connection has timed out

    — by Matthew Hickey 9 months ago

  • I can’t create account. When I attempt it and it successful it will take me to the login interface and when I try to login it says account doesn’t exist. Please help me urgently

    — by Damilola Oluwagbemi 9 months ago

  • Play back autodelet problem
    Playback automatic delete setting

    — by Mohd Arbaaz 9 months ago

  • Preciso saber quantos dispositivos estão ligados às minhas câmaras
    ID4201595104

    — by Adriano 9 months ago

  • I need help with my app. Please call 773-771-0738

    — by Belen Campos 9 months ago

  • Where can I find the back up videos

    — by Lindie Lourens 9 months ago

  • Hello, why can't I renew my cloud storage? it says "Unfortunately there is no package purchase yet". Please help me.

    — by Manju 10 months ago

  • Unable to purchase cloud storage

    — by Manju 10 months ago

  • Need to register my camera

    — by Calvin 10 months ago

  • esee app had been working well on my phone for a couple years. It asked me to login. Now I do not have access to my cameras. How do i fix remotely?

    — by Thomas Wright 10 months ago

  • I am unable to purchase cloud storage. It says to open PayPal to pay; I've done that but the prompt keeps coming up.

    — by Justin Morgan 10 months ago

  • Camera stop turning only moves up and down both of them

    — by Sandra Dee Wallace 10 months ago

  • I try to log into my app and it says “EseeCloud beta has expired” what can I do?

    — by Belen Campos 10 months ago

  • pls call 8637616181
    password wrong any time messages

    — by KARTHIGEYAN S 11 months ago

  • I recently purchased the 10 channel HISEEU camera system. Do I need a subscription for playback and does that subscription cover all cameras or do I need to purchase a subscription for each camera?

    — by Elzie Pryor 11 months ago

  • Camera added failed

    — by Jianguo zheng 11 months ago

  • The motion detection video clip is not working again The id no. 4390424501 am not getting any clips The motion detection sensitivity is high . Please help thank you

    — by Candice Liverpool 11 months ago

  • SD Card PlayBack Not Working our CCTV

    — by Qazia 11 months ago

  • I purchased an outdoor wireless camera, it will not connect, it says the network is not connected. I tried to delete it and add it on again but it gives me the same issue. I purchased the cloud thinking that might be the issue but i am not able to view the camera at all but it picks up motion etc outside. how can i fix this

    — by Susan Bianchi 11 months ago

  • Hello, why can't I renew my cloud storage? it says "Unfortunately there is no package purchase yet". Please help me.

    — by Torsten Schatz 11 months ago

  • Why do I have to provide a credit card to get cloud service free for a year? Please explain the best way to acticate cloud service.

    — by Joyce Meyers 11 months ago

  • My Esee App logged me out! When I tried log back in it says wrong password so I created another one. It still says wrong password. It won't let me view my security cameras or anything else. Please help!

    — by Mona Jones 1 year ago

  • EseeCloud software will no longer open on my desktop computer still works with my Android though, I thought that I may need to upgrade software on desktop but couldn't find away to upgrade. The program starts up by going to my taskbar but shortly after that the programstops working not loading the program at all. Could you please assist me with this problem need to be able to view videos from desktop rather than phone.

    — by David Sims 1 year ago

  • How can I start over? I mistakenly tried to sign in as administrator. I’m just a new user.

    — by Dona Breitbarth 1 year ago

  • I’ve never been able to use the esee cloud app because I signed in as administrator, but I’m just a user. Can someone help me, please.

    — by Dona Breitbarth 1 year ago

  • I can't receive email notifications the sender and password is blank and I don't have login details

    — by Paul 1 year ago

  • I’m trying to reset my password on the eseecloud camera system, and it will not send me a verification code to my phone

    — by Jennifer Cook 1 year ago

  • News/Events are no longer showing video clips of action. Settings on CONFIRM now just shows a flashing blank page of white boxes. All was fine until about 10 days ago. I am using an iphone 14 and have tried various things to get the videos working again.

    — by Jerry Bracey 1 year ago

  • News/Events are no longer showing video clips of action. Settings on CONFIRM now just shows a flashing blank page of white boxes. All was fine until about 10 days ago. I am using an iphone 14 and have tried various things to get the videos working again.

    — by Jerry Bracey 1 year ago

  • I forgot my password and want to change it to a new one can you please help

    — by Meri kerry 1 year ago

  • Essee phone apps work while I’m on Wi-Fi at home but when I leave the house the app won’t work I have a nvr from crystal vision what do I need to do?

    — by John Mileski 1 year ago

  • Is eseecloud working? Cannot login

    — by David Kinnamon 1 year ago

  • I need your help to conect my cámaras in my iPhone

    — by Ileana Martinez 1 year ago

  • Constantly having issues with the app crashing. Never seems to let me log in. I have to get my son to constantly figure it out. It seems from the reviews, I'm not the only one. So why are these issues not fixed???

    — by Tammy A Linke 1 year ago

  • Android box H96 max. When opening eseecloud picture is obscured by ptz control panel which I am unable to minimize.

    — by Fat 1 year ago

  • Hi , I have been using these cameras for over two years and when it was setting up my son created an account ( navodashen@redacted) I had been using his password to log in to use the cameras . But every time I logged in I had to ring my son and get the PIN number he received to his mobile. And now I can’t or my son can’t log in to the app to check the cameras . So I spent lots of money to install the cameras at my place. I need to make an account under my name and email and log in without any trouble to use my home security cameras . I tried to , but can’t connect the 4 cameras. Please advise and looking forward hearing from you soon.

    — by Nirushi 1 year ago

  • Complaint sent January 18 was never responded to. What is your contact phone number in order to activate my warranty?

    — by Alvin smith 1 year ago

  • Previous complaint sent on January 18 was never responded to. I need to take care of my camera not working. How do I activate the warranty?

    — by Alvin smith 1 year ago

  • Need to add my new IPad to my security system but there is something going on with my password. Need to Reestablish a new one but can’t

    — by Aaron Anders 1 year ago

  • Need to add my new IPad to my security system but there is something going on with my password. Need to Reestablish a new one but can’t

    — by Aaron Anders 1 year ago

  • My account is signed up with the email and phone number of the person who installed my cameras. How can I change the account to my email and phone number? This is an urgent matter because I don’t want to person to lock me out of the system and gain access to my cameras. Thank you

    — by frankie cooke 1 year ago

  • The app doesn't work in my phone it keep telling me Device offline. I delete the app from my phone yesterday by accident, I try to reconnect after I realized I deleted by accident.

    — by Bernabe 1 year ago

  • The app it keep telling Device offline

    — by Bernabe 1 year ago

  • Hi, I am unable to view camera when I’m away. The upload speed seems to be too low. This has been a problem for months now. The app is up to date. I have deleted and reinstalled it. iPhone 12

    — by Ian 1 year ago

  • My cloud I’d is showing online but the app says offline

    — by Leroy Hargrove 1 year ago

  • I have just had a new Galaxy A15 android phone and I am now unable to access my EseeCloud Security cameras on the phone. I had no issues on my previous phone. Now when I try to access it, I get a message saying 'user name does not exist' Are you able to help please so that I can access it. Kind regards

    — by Mary O' Halloran 1 year ago

  • The LED light on my esee camera is turning to yellow/orange and I can't connect to the camera. Always giving me camera is offline. What do I do to solve the problem

    — by Femi Olufadi 1 year ago

  • Hi there I have just bought my cameras and I had put an account attached to my phone but now when I went to click on the camera all my information is gone

    — by Tony Martin 1 year ago

  • Hello, I am trying to register and log in on your app. I get confirmed for email address and keep waiting for verification code sent to my email adress but it never comes. Please correct this situation.

    — by Gary Fife 1 year ago

  • My cctv not working...Cannot add

    — by puspa 1 year ago

  • I’m not able to get notifications on my phone from cameras anymore.

    — by Amy 1 year ago

  • Can you un bound my account or can we delete this account so I can sign up again

    — by Rick Germany 1 year ago