contact EseeCloud(IP Pro, VR Cam)

Contact EseeCloud(IP Pro, VR Cam)

Published by wu peilin
Updated: Mar 9, 2023

Report an issue with EseeCloud(IP Pro, VR Cam).
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with EseeCloud(IP Pro, VR Cam)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of wu peilin to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

EseeCloud(IP Pro, VR Cam) Features and Description

Only support installation and use after Android system 5.1 EseeCloud(IP Pro, VR Cam) is a simple, stylish, user-friendly and powerful mobile video surveillance software. We are committed to continuously improving our video processing technology and video innovation technology, and providing global security products, professional industry solutions and superior services to continuously create greater practical value for our customers.

contact EseeCloud(IP Pro, VR Cam) image 2   contact EseeCloud(IP Pro, VR Cam) image 2

Troubleshoot and Solve Common EseeCloud(IP Pro, VR Cam) Issues

How to Fix EseeCloud(IP Pro, VR Cam) Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with EseeCloud(IP Pro, VR Cam), we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if EseeCloud(IP Pro, VR Cam) is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter EseeCloud(IP Pro, VR Cam) user reports here >>. If other users are reporting that EseeCloud(IP Pro, VR Cam) is down, you'll need to wait until EseeCloud(IP Pro, VR Cam) itself fixes the issue.

  2. Clear EseeCloud(IP Pro, VR Cam) app cache: Clearing cached data will force.....

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Is eseecloud working? Cannot login

    — by David Kinnamon 1 week ago

  • I need your help to conect my cámaras in my iPhone

    — by Ileana Martinez 1 week ago

  • Constantly having issues with the app crashing. Never seems to let me log in. I have to get my son to constantly figure it out. It seems from the reviews, I'm not the only one. So why are these issues not fixed???

    — by Tammy A Linke 2 weeks ago

  • Android box H96 max. When opening eseecloud picture is obscured by ptz control panel which I am unable to minimize.

    — by Fat 2 weeks ago

  • Hi , I have been using these cameras for over two years and when it was setting up my son created an account ( [email protected]) I had been using his password to log in to use the cameras . But every time I logged in I had to ring my son and get the PIN number he received to his mobile. And now I can’t or my son can’t log in to the app to check the cameras . So I spent lots of money to install the cameras at my place. I need to make an account under my name and email and log in without any trouble to use my home security cameras . I tried to , but can’t connect the 4 cameras. Please advise and looking forward hearing from you soon.

    — by Nirushi 3 weeks ago

  • Complaint sent January 18 was never responded to. What is your contact phone number in order to activate my warranty?

    — by Alvin smith 1 month ago

  • Previous complaint sent on January 18 was never responded to. I need to take care of my camera not working. How do I activate the warranty?

    — by Alvin smith 1 month ago

  • Need to add my new IPad to my security system but there is something going on with my password. Need to Reestablish a new one but can’t

    — by Aaron Anders 1 month ago

  • Need to add my new IPad to my security system but there is something going on with my password. Need to Reestablish a new one but can’t

    — by Aaron Anders 1 month ago

  • My account is signed up with the email and phone number of the person who installed my cameras. How can I change the account to my email and phone number? This is an urgent matter because I don’t want to person to lock me out of the system and gain access to my cameras. Thank you

    — by frankie cooke 1 month ago

  • The app doesn't work in my phone it keep telling me Device offline. I delete the app from my phone yesterday by accident, I try to reconnect after I realized I deleted by accident.

    — by Bernabe 1 month ago

  • The app it keep telling Device offline

    — by Bernabe 1 month ago

  • Hi, I am unable to view camera when I’m away. The upload speed seems to be too low. This has been a problem for months now. The app is up to date. I have deleted and reinstalled it. iPhone 12

    — by Ian 1 month ago

  • My cloud I’d is showing online but the app says offline

    — by Leroy Hargrove 2 months ago

  • I have just had a new Galaxy A15 android phone and I am now unable to access my EseeCloud Security cameras on the phone. I had no issues on my previous phone. Now when I try to access it, I get a message saying 'user name does not exist' Are you able to help please so that I can access it. Kind regards

    — by Mary O' Halloran 2 months ago

  • The LED light on my esee camera is turning to yellow/orange and I can't connect to the camera. Always giving me camera is offline. What do I do to solve the problem

    — by Femi Olufadi 2 months ago

  • Hi there I have just bought my cameras and I had put an account attached to my phone but now when I went to click on the camera all my information is gone

    — by Tony Martin 2 months ago

  • Hello, I am trying to register and log in on your app. I get confirmed for email address and keep waiting for verification code sent to my email adress but it never comes. Please correct this situation.

    — by Gary Fife 2 months ago

  • My cctv not working...Cannot add

    — by puspa 2 months ago

  • I’m not able to get notifications on my phone from cameras anymore.

    — by Amy 2 months ago

  • Can you un bound my account or can we delete this account so I can sign up again

    — by Rick Germany 2 months ago

  • I need to either delete this account or unbound so I can sign up for cloud

    — by Rick Germany 2 months ago

  • I am having a problem with my Esee cloud app. It isn’t giving me any notifications from the cameras

    — by Amy 2 months ago

  • Can’t log into cameras I have reset everything and it still say bound by other account

    — by Duaune gray 2 months ago

  • Eseecloud app is not working, i am not able to scan NVR, I tried all means, so i cant view remote.
    i followed , inst. manul.

    — by Jagdish Jajal 2 months ago

  • I messed up something using app. Bought a monitor so I can see what I’m doing Just received monitor and keyboard today. Need help signing in, down to last 2 tries. Thank you

    — by Smith Steve 2 months ago

  • i accidentally erased eseecloud off my phone now my iphone is trying to make me pay and I’ve already bought 2 cloud scrip $5.99 and $10.99

    — by Jackie Eugenia Byrd 2 months ago

  • Hello dear
    Hope you are fine
    i have this camera but i need to connect it online i cannot.
    how to that
    on my phone it is ok with the wifi but i need to know how to connect it farrer with my pc for exemple

    — by Velrich Stevens BIKINDA KALA 2 months ago

  • ID:4516201970 keep saying its off line and i try so many times nothing change

    — by Sumain 3 months ago

  • Hoping you can help. I have downloaded the Esee app on my laptop and has loaded successfully. However when i go to launch the program an error message comes up saying the mfcu100.dll is missing. Any help please ? i have the app on my phone and all works fine. Just need it on my laptop as well.

    — by Alan 3 months ago

  • I have an issue when in my vehicles. When using the ESEEClould app it wants to call my phone number and cuts off the sound. Any ideas?
    Thanks John

    — by John 3 months ago

  • I've been using the Eseecloud phone app for some time now without any problems. However, I've recently changed my internet provider and since then I'm unable to get my NVR online and so the phone app Eseecloud isn't working.The NVR is connected directly to my router and the NVR says the connection is good! I've tried a factory reset and re adding cameras etc several times but still no luck! (P2P and DHCP are selected). Can you help/any suggestions?

    — by Paul Farrington 3 months ago

  • My security cameras Cloud ID 1578949606 is showing as OFFLINE and I am unable to access my cameras remotely. How can this be corrected ? Thank you for your help.

    — by Nick Brooker 3 months ago

  • I am having trouble connecting the cameras on my app i dont get a qr code on my monitor

    — by Carolyn LaRoche 3 months ago

  • I can't remember my original password and cant login to view my cameras. How do I reset my password?

    — by Greg 3 months ago

  • We are unable to download the footage on our device labeled ICU 1 & 3 from 11/30/22 from 11:00 am to 5 pm and need that footage downloaded and sent to us as soon as possible.

    — by Charles Buchanan 3 months ago

  • I can't enter my password so I can view my cameras. Help

    — by Greg 3 months ago

  • Hi, I changed my phone recently and the password and user name stored for the esee app disappeared. I have since changed my password, but I still can't log in so I assume my username or name of device are wrong. Please can you help? Thanks

    — by Alison Gerrard 3 months ago

  • Can I get a phone number or have someone call me at 618 292 4724

    — by Perry Johnson 3 months ago

  • I cannot log in on eseecloud app from my phone

    — by Perry Johnson 3 months ago

  • I need to know how I sign out of the app on another device that I signed in on

    — by Miranda rose 4 months ago

  • I can't Say wrong user or password

    — by Olivia 4 months ago

  • I can login with the cloud ID, username and password but it won’t let me access the cameras.It says the password is incorrect. I need to see my cameras when I'm not home. It’s very important that I have access for security reasons. Please advise how to resolve this issue.

    — by Elisa Borja 4 months ago

  • I can't log in my Eseecloud App. I even reset my password

    — by Olivia 4 months ago

  • I have sent many requests from my EsseeCloud app, Regarding my solar battery powered camera does not charge. I watch the battery slowly get to the point where there is no battery power to support the camera. What can I do about this.

    — by Thomas Matthew Zakis 4 months ago

  • I cannot get a playback please help. Please call me if you can. 8504637377

    — by Mary Ann Stearns 4 months ago

  • Cannot get my cameras to work and my box is in Russian and I can't get it into English

    — by Homer Herring 4 months ago

  • Changed company for wifi need help switching

    — by george kingrun2 4 months ago

  • How can I add a second set of cctv as admin without the first having access to the new ones and vice versa?

    — by Andre Edwards 5 months ago

  • Hi please can someone help me out with my eseecloud apps I have logout my apps after I got different phone. But I try to restart my apps I forgot my old password or login ID

    — by Patrick 5 months ago

  • Hi, i forgot my dvr password, what can i do?
    Model: R5104-H
    S/N: R5104161124

    — by Joe 5 months ago

  • Looks like I have an old account and forgot it, lost my password. I've moved and would like to join ESee again. My unit is 1432391339 and 881872510 but it says it's already registered or in use. Can you please help. Thank you.

    — by Gregory Rheeder 5 months ago

  • Camera works ok. But I have a problem sharing the device. I create a QR code, scan it on another android phone (EseeClooud installed), where the browser reports an error:
    {"error":3001,"error_description":"Invalid parameters"}
    Please if you can help me.

    — by Edmundas 5 months ago

  • Cloud ID 1318954276 NVR Ststus Online but can only be accessed from Android with WiFi (LAN)

    — by ARIFIN EFENDI 5 months ago

  • Hi i have this eseecould apps long ago but i have move to different phone, after a download eseecould apps and login it show wrong e-mail or password. I keep trying all my password i knew but no luck. Please help me to login start using this apps again on my CCTV. Thanks

    — by Patrick 5 months ago

  • I purchased this system from a friend and need to wipe it and set it up for my use. I’m having zero luck doing so and would like to get some help via telephone to get it up and running.

    — by Alan Ramsier 5 months ago

  • Hello i can't sée m'y cam on m'y app m'y cloud id is1834757325 please help me

    — by Oge 5 months ago

  • HI after I login to my Eseecloud on my computer after about 10 min it keep closing but you can still hear the sound in it keep recording but no picture.

    — by DAN 5 months ago

  • मेरा अकाउंट लॉग इन नहीं हो रहा है

    — by Ajay Shankul 5 months ago

  • Camera works ok. But I have a problem sharing the device. I create a QR code, scan it on another android phone (EseeClooud installed), where the browser reports an error:
    {"error":3001,"error_description":"Invalid parameters"}
    Please if you can help me.

    — by Sandi Žunkovič 6 months ago

  • Not reset device

    — by Falendra Shrirame 6 months ago

  • I bought some camera and they have been installed.but I am not able to buy cloud to use the camera.
    The cloud package are unavailable.
    What do I do to solve the problem.
    Please advice ad render solution.

    — by SOLOMON MADUAHANNA 6 months ago

  • I am unable to reset my password. I need someone to contact me as there has to be a way to get support when the FORGOT PASSWORD link does not work. Thanks for your time.

    — by cindy sorensen 6 months ago

  • My I.T. guy and I had a falling out, he's gone and I don't have a password for my system.
    What can I do?

    — by Bob Pratt 6 months ago

  • How do I get support for Esse Cloud

    — by cindy sorensen 6 months ago

  • Gives verification to change password then at login no such username

    — by Gabe Craghead 6 months ago

  • Trying to install on my computer but password will not let me in

    — by Joan Mitchell 6 months ago

  • Can't login it will let me change password 5hen when I go to login says no username. Why 8s 5hat it sends a verification code to my email and I've changed password so many times I haven't a clue what it is

    — by Gabe Craghead 6 months ago

  • I can't reset my password. Have no idea what password was originally. Now it will not let me get thru security ball

    — by Ronald Parrish 6 months ago

  • I can’t sign back in on my app to see my cameras and I tried to change password that don’t help neither

    — by Emma Kohl 6 months ago

  • It won't let me into my account it says the user name isn't right or the password isn't right I need to see my cameras when I'm not home it's very important we have had alot of theft where I live please help

    — by Greg Stacy 6 months ago

  • All internet is working properly. The device will not connect to wife and is saying deactivated. How to reactivate? We have tried factory reset, it will not connect to the Wi-Fi?

    — by Megan Davis 6 months ago

  • The app will not accept my password. I’ve tried changing it but no luck. The cameras work on my tv.

    — by Jefferey Bird 6 months ago

  • I have the Essee Cloud app downloaded. I have forgotten my password. When I click on the link for forgotten password it indicates it is sending a captcha but no clue where to look for it and I only have 60 sec before app times out. Nothing is coming to my email or phone. The code is coming to my phone.

    — by cindy sorensen 6 months ago

  • I'm using Eseecloud with 10.1 inch lcd DVR/NVR combo with 2 cameras .
    There is a problem when playing a videos both live and playback in Eseecloud.
    When I use Eseecloud (and IP pro) from another home, the videos stop playing in 5 minites everytime I tried.
    But when I play videos from the same place with cameras, the videos is not stop playing and works great.
    The wifi I'm using from another home is ”Softbank Air" and it is not strong wifi. So it seems this weak wifi causes the problem I think but not sure.
    Is there a solution to play videos continuasly from another home (weak wifi) or other application to play my videos?

    — by duelkoji21 6 months ago

  • I accidently deleted my Essecloud app from my Iphone. I recently purchased it from the Apple store. Now I can't get it back. Can someone teach me how to get it back and thanks.

    — by Kim Duquette 6 months ago

  • Hi There
    I am having problems on both my iphone and PC.
    I cannot remember my password.
    I have gone through the process but do not get sent an activation code to change the password.
    My mobile number is +4407702306965
    What can I do to resolve this issue?

    Steve Taylor

    — by Stephen Taylor 6 months ago

  • My camera stop working when I check my phone when I click the camera on my phone it states I need to scan the qr code on the device there is no qr code on the device

    — by Maddie Taylor 6 months ago

  • No complaint I changed my internet server and can't figure out how to change it on my esse cloud

    — by Robert Watkins 6 months ago

  • How do I get cloud storage and from who

    — by Kathie Priest 6 months ago

  • For some reason I can't check my camera on my phone

    — by Maddie Taylor 6 months ago

  • One of the cameras does not work, what can I do

    — by Julio 6 months ago

  • How long does video stay on the device as I do not pay for cloud storage?

    — by Rebecca Jane Kenworthy 6 months ago

  • I tried to get into the edit part, when I inputted my password,the app say wrong password. It won't let me sign in or change the password.

    — by Deurward Spellman 6 months ago

  • I currently own system w300 and have installed 4 cameras. I tried to add one more but it won’t be recognised from the system. Is there anything I can do? Thanks.

    — by Stefan 6 months ago

  • On my app it’s saying wrong password. How do I reset

    — by Phillip Williams 7 months ago

  • Can't remember password and now locked out

    — by James L Williams 7 months ago

  • Forgot nvr password can't get in to nvr settings

    — by Troy 7 months ago

  • Can't record 24 hours

    — by Mark L kincy 7 months ago

  • Tengo un equipo de cámaras y no graba en el disco duro

    — by david vera 7 months ago

  • I am having issues with resetting to a factory reset. The reason I am trying to do this is because I can view cameras when I am not home it says that it’s offline, please help

    — by Christina Torres 7 months ago

  • Want to buy cloud storage I have 8 Chantelle's it only showing billing for can 1 gave 8 no way to alter

    — by Keith Kramer 7 months ago

  • Two cameras of you company were installed at my building C 155, Uday Vihar Chander Vihar Neelothi New Delhi 41 by your Agent Sh Pushpreet ph No 9650214807 and 9799076733. Both cameras remains out of order. Your agent/ service provider is getting these camera repaired despite repeated complaints. He is not evening picking my phone. Kindly my problem may be resolved.
    Ramesh Singh

    — by Ramesh singh 7 months ago

  • Today I lost 2 hisee wifi cameras. when I try to add them again. I get an error bound by other accounts. But it is MY account. I set them up. I have logged off and back on again. I have turned the cameral off & back on again. But it cannot re add them.

    — by gary 7 months ago

  • when i connect to ipc from web with eseecloud i cant control the ptz, i see and hears th e video&sound but canot turn around the cammera, and when i connect from the internal lan i control the ptz, whats gooing on ? is it need aport definistion ?

    — by shalom 7 months ago

  • IP cameras can be seen on the do I connect NVR to internet?

    — by Edward Azachee 7 months ago

  • We installed a new router and I am unable to sign into any of my devices

    — by Charlie Goodson 7 months ago

  • Cameras keep shutting off and have stopped recording for playback... +1 403-397-3430
    is my cell or email me at [email protected]

    — by Sejal 7 months ago

  • hi
    i need to reset my password for touguard n300

    — by bo coker 7 months ago

  • I now have a black box in the center of the screen on both cameras how do I get rid of the box

    — by joe szych 7 months ago

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