Contact ENCOMPASS Customer Service

Why should I report an Issue with ENCOMPASS® ELD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of J. J. Keller & Associates, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DEDICATED COMPANY SUPPORT – Users receive complimentary amenities, including DataQs Challenge Service; DOT Expert Help from our subject-matter experts; regulatory webcasts; an online support site with training videos, FAQs, user guides; and an online training library (Spring 2020).

2. HOS COMPLIANCE ALERTS - App continuously checks drivers’ hours against the current DOT hours-of-service rules and company rulesets, and alerts drivers of impending violations.

3. Hours-of-service data and alerts are presented to the drivers in real time using compliance rulesets determined by the company.

4. Formerly known as KellerMobile, this patented ELD mandate-compliant solution is used by commercial motor vehicle drivers to electronically capture hours-of-service duty status information, replacing the driver’s paper log book.

5. Data from the Android™ device is transmitted via cellular connection to the Encompass® online back office for hours-of-service auditing, reporting and recordkeeping.

6. The app uses a driver-friendly interface to present hours-of-service data to drivers, helping them optimize their on-duty and driving hours and reducing the risk of violations.

7. COMPLIANCE EXPERTISE - This patented technology was developed by the industry’s leader in regulatory compliance and driver logging since 1953 and is covered by U. S. patents and patents pending. See JJKeller. com/patents.

8. ROADSIDE INSPECTION MODE – Supports ELD regulatory requirements for roadside inspection protocol, including mobile display and Telematics Data Transfer method.

9. DEDICATED DRIVER SUPPORT – Drivers receive 24/7 technical support and Roadside Inspection assistance.

10. DOT DRIVER AND VEHICLE COMPLIANCE RECORDKEEPING – Includes Encompass back-office DOT driver and vehicle compliance recordkeeping features for driver qualification, alcohol and drug program management, hiring, and more.

11. ELECTRONIC VEHICLE INSPECTIONS (EDVIRs) – Driver-friendly interface supports pre- and post-trip vehicle inspection process, customized criteria, and photo capture of defects.

1. Been using it in a Limo business for a year now and it works good but the appearance and the blue rectangular buttons and arrangement looks like made by a first grader.

2. Ive also been using it for over a year now and the Android version still has no option to login without the app automatically trying to connect to and AOBRD, even though the iOS version has had it for at least several months.

3. I'm the admin and find many of the problems can be solved with more training.**Update** Posted a bad review awhile back and shortly after an update came out which resolved a lot of the issues.

4. The JJ Keller rep said this is to improve connectivity, which outside of no service signal has not been an issue for me when utilizing the "only when app is running" option.

5. Overall, it does work, but is the worst elog app I have ever used.Maybe you could start working on usability now? Custom button layout would be nice, so I can put what I want in the main screen.

6. Also, I shouldn't have to make a duty status entry when I log in.App frequently crashes during startup with no error reporting option.

7. The least you can do is get rid the inspections and messages buttons, as they are mostly unused, and replace them with on duty, off duty, and sleeper buttons for one-touch status change.

8. While the back office system is not very intuitive to set up, once setup, it is very useful with a large amount of data.Much improved after my initial review.

9. Initially with the AOBRD standard, it was very buggy - a lot of crashes and problems with connectivity and submittals.

10. I've said it before THIS APP IS GARBAGE!!!! Stay away, I have to use it because my company makes me but I wouldn't recommend to anyone.After the recent update, the app will not let you in unless you option the "always on" for location permission.

11. Will keep on driving status while the vehicle is turned off with no way to fix it and soooo many other issues.

1. Fix ENCOMPASS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ENCOMPASS: Restarting the app will resolve most errors.
2. Update the ENCOMPASS App. Here is how:
   1. On Android goto PlayStore » Search for "ENCOMPASS" » Open ENCOMPASS® ELD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ENCOMPASS » click "UPDATE".
3. Clear ENCOMPASS® ELD app cache: Clearing cached data will force your app to retrieve the latest data directly from ENCOMPASS servers.
   1. On Android, goto Settings » Apps » Select "ENCOMPASS® ELD" » click Storage » click "Clear Cache".
4. Check ENCOMPASS app permissions. If any of these permissions required to use your device's features are disenabled, ENCOMPASS might not work.
5. Uninstall and reinstall ENCOMPASS. If nothing else has worked, completely uninstall ENCOMPASS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ENCOMPASS not working

2. Fix ENCOMPASS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ENCOMPASS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ENCOMPASS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ENCOMPASS may not be able to connect to the Internet when running in the background.