Published by Its My Ride on Aug 8, 2024

Report an issue with Its My Ride.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Its My Ride - Your Private Cab?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Its My Ride to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Its My Ride - Your Private Cab image 1 contact Its My Ride - Your Private Cab image 2

About Its My Ride - Your Private Cab

1. Book your ride in just a few seconds, at no extra cost. -Give your feedback and rate your driver after your Ride to help Us improve the Its My Ride Experience.

2. You can Always expect the Its My Ride driver to take the extra mile for you.

3. You will be able to see driver and vehicle information before the ride.

4. We are Its My Ride, we are transforming the way you move around.

5. So sit back, relax and enjoy your RIDES!

6. You have a suggestion or question for Us?

7. Drop Us a line at info@itsmyride.

Its My Ride Customer Insights

1. Hope their business expands and continues good luck lads !very reliable service used several times, Very professional and always on time.Excellent app, really made our holiday so much easier, thanks for a great serviceBest taxi service in Albufeira, used multiple times, always on time and cheaper than other taxis, 100% recommendIt looks very easy to use the app I have not tried it outBest service in townKeeps saying my number is invalid even though it isn't.

2. My dad left his glasses in the taxi and the driver dropped them off later at our villa.This might have been a good app if it had even worked! After setting up my account it asked me to put in my location for where I would like to be picked up, and everywhere I put it it said "this location has no service", even the locations it had suggested "had no service" like bruh.

3. I don't know whether this is so etching that is only happening for my area or my phone, but it needs to be fixed nonetheless.Sometimes the estimated time of arrival was off but the location tracker was good.

4. I would recommend and I would not hesitate to use again.Excellent service, we used them in Portugal always on time.

5. Easy to use app that gives your exact location to the driver.

6. Also you can watch them move in real time along the map and see the countdown until they arrive.

7. Cars were always good quality and drivers were always polite.

8. Great service.

9. It also gives you the details of which driver is coming for you, what they look like, what the make, colour and registration of the car is.

10. Good value for money.

11. Not only that the drivers are so friendly and helpful.

Steps to Troubleshoot & Fix Its My Ride Issues

1. Fix Its My Ride Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Its My Ride: Restarting the app will resolve most errors.
  2. Update the Its My Ride App. Here is how:
    1. On Android goto PlayStore » Search for "Its My Ride" » Open Its My Ride - Your Private Cab » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Its My Ride » click "UPDATE".
  3. Clear Its My Ride - Your Private Cab app cache: Clearing cached data will force your app to retrieve the latest data directly from Its My Ride servers.
    1. On Android, goto Settings » Apps » Select "Its My Ride - Your Private Cab" » click Storage » click "Clear Cache".
  4. Check Its My Ride app permissions. If any of these permissions required to use your device's features are disenabled, Its My Ride might not work.
  5. Uninstall and reinstall Its My Ride. If nothing else has worked, completely uninstall Its My Ride then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Its My Ride not working


2. Fix Its My Ride Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Its My Ride be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Its My Ride not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Its My Ride may not be able to connect to the Internet when running in the background.

Reported Issues