Contact totalride Customer Service

Why should I report an Issue with totalride?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Total Ride to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, the were times when I got dooped by the driver and I told totalridr and they just made me call different numbers that didn't get me anywhere 😡 and they didn't refund me money that I should've been refunded for.. but to be honest, despite the negativities of this app I can say that the good and beneficial things that this app gives me is more...I met several great drivers who are great and respected me as their customer.

2. I emailed to complain to Total Ride about the driver demanding cash and no one has responded.I waited over a half hour never gave me an update that it even canceled my ride request without notice.

3. I got a call from the driver at the time I was to be picked up and was told he was 15min away, I didn't get picked up until 20min after my scheduled time.

4. I thought I'd call the service to see why and how long it'll be before a car is available and it wouldn't connect my call it's as if the business is non existent! Very very unhappy and will let everyone I know not to use the Totalride service.Booked a ride through the app.

5. You get no approx time till your ride arrives... waited almost an hour and finally decided to check the app.

6. When I went back on the Lyft app to schedule my ride it was now $7 more expensive.I had booked a ride 2 go 2 miles from where I work to where I live and they told me that it would take 2 hrs 2 get a cab 2 my loc.

7. My return ride, I was never notified when a driver had been assigned, so if I hadn't kept checking I never would have known.

8. He have me no info on why the ride was cancelled, rescheduled it and said hed make it a priority... still no approx time given.

9. First time I booked my ride for a specific pick up time.

10. I was about ready 2 cancel the book & I found out that totalride had already cancelked the ride.

11. That means I did pay for the ride with my debit card.

1. Fix totalride Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart totalride: Restarting the app will resolve most errors.
2. Update the totalride App. Here is how:
   1. On Android goto PlayStore » Search for "totalride" » Open totalride » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for totalride » click "UPDATE".
3. Clear totalride app cache: Clearing cached data will force your app to retrieve the latest data directly from totalride servers.
   1. On Android, goto Settings » Apps » Select "totalride" » click Storage » click "Clear Cache".
4. Check totalride app permissions. If any of these permissions required to use your device's features are disenabled, totalride might not work.
5. Uninstall and reinstall totalride. If nothing else has worked, completely uninstall totalride then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing totalride not working

2. Fix totalride Server issues & Internet Connection

1. Check network connection: An unstable Internet will make totalride be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to totalride not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, totalride may not be able to connect to the Internet when running in the background.