Contact ISL Light Remote Desktop Customer Service

Why should I report an Issue with ISL Light Remote Desktop?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ISL Online to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No need for configuration. - Choose between high speed and best quality desktop sharing. - Use special keys such as Ctrl, Alt, Windows and function keys. - Reboot a remote computer and resume the session. - Secure remote desktop encrypted by symmetrical AES 256 Bit SSL. - It is possible to view the screen of ANY Android mobile phone or tablet through automated real-time screenshot sharing. - Live screen sharing is available for all Android devices running version 5. 0 and up (using Android's MediaProjection API). - Full remote control is available on Samsung devices running Android 4. 2. 2 or newer and all rooted Android devices. - “This app uses the Device Administrator permission. - Samsung KNOX needs to be enabled to allow a remote control of your Samsung mobile device.

2. Or vice-versa, connect to a remote Android mobile device* to see its screen and have full control of it from your computer running on Windows, Mac or Linux. - Provide efficient technical assistance over the Internet. - Connect with your client by using a unique session code.

3. You don't need an ISL Online account to do it. - Email an invitation with a link for a fast remote session start. - Connect to an Android-powered mobile device* from your computer to troubleshoot problems, setup the device or manage the data. - Add access to your computer by installing the ISL AlwaysOn application and configuring remote access to that computer.

4. In order to access your remote computers, you need a valid ISL Online account. - Share files on your computer with ISL AlwaysOn and access them from your Android phone or tablet without accessing the remote desktop.

5. No need to upload your files to the cloud! - Tick the box “Remember the password” and get faster access to your remote computers. - Connect to a remote computer even behind a firewall.

6. We will use administrative permission (BIND_DEVICE_ADMIN) to enable Samsung KNOX and it will be used during the remote support session only.

7. To start a new session, you need a valid ISL Online account. - Join an existing remote desktop session.

8. Connect to any Windows, Mac, or Linux computer to provide efficient technical assistance from your Android device.

9. Access your computers even behind a firewall and control the keyboard and mouse remotely.

10. You will be able to revoke the administrative permission once the remote support session ends. - If you do not enable Samsung KNOX you will still be able to share your screen using Android's MediaProjection API but a remote user will not be able to control your mobile device during the support session. - You can revoke administrative permission anytime in Android device settings (Settings->More->Security->Device Administrators). - Make sure to revoke administrative permission before uninstalling this app.

1. This is because when I go to "Log" inside the app settings, there are hundreds of occasions where it's been on when I haven't realised, as I said, this is only a theory and I have nothing else to prove my point however once you install the app, it is there forever as I have tried on numerous occasions to remove it from my device but can't, hope this helps someone and you can probably find something betterFantastic app to help out people who have issues with their phones especially elderly people.

2. Just needed to warn you all how simply someone can use this app to see all info on phones/computers.I used it to help one of our customers with logging into their emails, its very useful to be able to log onto their mobile and watch alongside with them, especially when we rarely deal with mobile devices.This app is being used for fraud.

3. There is no option to control but being able to see a phone remotely and advise is invaluable and I believe that is an Android limitation, not the app.I'm pretty sure that this app is being used to watch and see what my device is doing.

4. I was stupid enough to trust a scammer and as instructed by him I downloaded this app for him to stop a so called payment made from my bank account without my authority.... This person directed me to my online account and then I realized there was another curser on my page as well as mine.

5. Kindly Upgrade the security of the app.To get a refund from AMOLICA GIFTS OF 995 which they didn't the customer service asked me to download this just to scam 995 again and they say it's a mistake and send 200 to pay again.

6. Please be aware.I was lost my money i deposit my money in trade w and money successfully deposit to my account but in my trade account i can't receive they said your money was unpaid.

7. I really wish for the pain I've been through this is my curse to that AMOLICA GIFTS that it's people go bankrupt and never find peace and die out of hunger.

8. And i talk to the customer service and they told me what should do but i didn't get my money back this is the worse app i losse my money.

9. Thanks to this app, I've been able to fix my dad's mobile phone issues.

10. I recently received call saying they are calling from electricity and used this app saying they want us to upload online payment done.

11. We use ISL Online desktop to support our customers, this app works really well for us to also get access to their phones when they need it.

1. Fix ISL Light Remote Desktop Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ISL Light Remote Desktop: Restarting the app will resolve most errors.
2. Update the ISL Light Remote Desktop App. Here is how:
   1. On Android goto PlayStore » Search for "ISL Light Remote Desktop" » Open ISL Light Remote Desktop » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ISL Light Remote Desktop » click "UPDATE".
3. Clear ISL Light Remote Desktop app cache: Clearing cached data will force your app to retrieve the latest data directly from ISL Light Remote Desktop servers.
   1. On Android, goto Settings » Apps » Select "ISL Light Remote Desktop" » click Storage » click "Clear Cache".
4. Check ISL Light Remote Desktop app permissions. If any of these permissions required to use your device's features are disenabled, ISL Light Remote Desktop might not work.
5. Uninstall and reinstall ISL Light Remote Desktop. If nothing else has worked, completely uninstall ISL Light Remote Desktop then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ISL Light Remote Desktop not working

2. Fix ISL Light Remote Desktop Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ISL Light Remote Desktop be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ISL Light Remote Desktop not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ISL Light Remote Desktop may not be able to connect to the Internet when running in the background.