Published by TMX FINANCE LLC

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Why should I report an Issue with InstaLoan?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TMX FINANCE LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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InstaLoan Customer Insights

1. Please fix this as its annoying.I really love it! It makes it so much easier to make payments, view your documents, check your accounts, renew your loan, and the best part is that I can do it whenever I want! I don't have to miss work or waste my time off going into the office!If I could give a 0 I would and the APP is great but the customer service is very disrespectful and rude.

2. Insta u have lost my business and I'm loyal!!!!!!This predatory loan.... I do not advice anyone to do business with these guys... The Interest builds on a daily basis.... That means is your bill was $100 ... Over the course of time ... The amount will grow to $150... And you are still obligated to pay the original price plus interestThe first payment I had due I tried to use the app.

3. The app is worthlessDuring initial sign up, app says entering an email address is only optional, as is consenting to giving them free reign of my cell phone number for marketing practices, aka: robocalls.

4. Now my bank is at a negative balance and they've charged me $30 for it! Customer service is nonexistent, and people in store can't help either.

5. I used to app last month and paid just fine but was told today i had to go to the store to make a payment because the app isnt supporting people with co-signers.

6. Cannot get past sign up page without consenting to this as well as providing my email address, which also gives them permission to SPAM me all they want.

7. NO sir.This is my first time using this app to make a payment and it took out TWO payments but my account only reflects the one.

8. They've basically stolen my money!What is the point of having an app to pay through if, for one it never shows the monthly amount just the pay off, and two being told i cant use said app, even during a pandemic because i have a co-signer.

9. Ties into universal card from title loan company titlemax.

10. And I am sure you charging late feesI absolutely love the fact that I can pay my loan online.

11. After numerous attempts I had to go to the store to make my payment.Trying to up date for 3 days.

Steps to Troubleshoot & Fix InstaLoan Issues

1. Fix InstaLoan Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart InstaLoan: Restarting the app will resolve most errors.
  2. Update the InstaLoan App. Here is how:
    1. On Android goto PlayStore » Search for "InstaLoan" » Open InstaLoan » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for InstaLoan » click "UPDATE".
  3. Clear InstaLoan app cache: Clearing cached data will force your app to retrieve the latest data directly from InstaLoan servers.
    1. On Android, goto Settings » Apps » Select "InstaLoan" » click Storage » click "Clear Cache".
  4. Check InstaLoan app permissions. If any of these permissions required to use your device's features are disenabled, InstaLoan might not work.
  5. Uninstall and reinstall InstaLoan. If nothing else has worked, completely uninstall InstaLoan then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing InstaLoan not working


2. Fix InstaLoan Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make InstaLoan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to InstaLoan not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, InstaLoan may not be able to connect to the Internet when running in the background.

Reported Issues

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