Contact In Customer Service

Why should I report an Issue with Infor Nexus Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Infor to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Monitor and manage your supply chain on the Infor Nexus mobile application.

2. Access orders and invoices for an update on your pipeline of products, and access shipments for an update on the location of your products in motion.

3. With the Infor Nexus mobile app, information regarding your global supply chain is always an arm's length away allowing you to make quick and informed decisions when the need arises. - Connect with your existing Infor Nexus user login. - Pick up where you left off with quick access to your recently viewed items. - Roam free from your desk while viewing critical orders, invoices, shipments, shipping orders and packing lists. - View attached documentation and share new uploads with your trading partners. - Stay on top of shipment status updates & important milestones. - Mobile E-ID: Use the app as an access code generator when you are required to log in using two-factor authentication. - Single Sign-On Support: Sign in using the credentials you have set up with your organization's SSO provider. - Log in swiftly and securely with fingerprint authentication. - Stay on top of supply chain trends, industry hot topics, and best practices with Infor Nexus podcasts.

1. Great experience so far.

1. Fix In Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart In: Restarting the app will resolve most errors.
2. Update the In App. Here is how:
   1. On Android goto PlayStore » Search for "In" » Open Infor Nexus Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for In » click "UPDATE".
3. Clear Infor Nexus Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from In servers.
   1. On Android, goto Settings » Apps » Select "Infor Nexus Mobile" » click Storage » click "Clear Cache".
4. Check In app permissions. If any of these permissions required to use your device's features are disenabled, In might not work.
5. Uninstall and reinstall In. If nothing else has worked, completely uninstall In then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing In not working

2. Fix In Server issues & Internet Connection

1. Check network connection: An unstable Internet will make In be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to In not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, In may not be able to connect to the Internet when running in the background.