Contact Crunch Fitness Customer Service

Why should I report an Issue with Crunch Fitness?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Crunch Fitness to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Crunch Mobile app has been redesigned to focus on the needs of our members who are on-the-go.

2. Find a gym, manage favorites, send a friend a guest pass, reserve and cancel classes plus book your bike. It’s just that simple.

1. Also recently realized that my Fitbit updated once when I paired it and hasn't updated since.Honestly, the only reason why I downloaded the app was to participate in activity points and gym rankings, super pointless when it doesn't track right.

2. So you have to use a basic password for the app even though the website requirements are different.Love the convenience of having these for home, but can't stand how the videos don't enlarge when you rotate your screen.

3. Makes it hard to see what the move is unless you're up close(and I have a large screen), which ruins the middle of your workout because you have to stop and look! Ugh!Unstable app! It took forever to register for a class last night.

4. Would not recommend it!Good to do basic things like scan in Barcode scan or class lookup but huge basic flaw.

5. It was frustrating until I randomly read a comment saying that the phone app does not take complex passwords (even though the website does!).

6. This app only shows the points from my last workout, so while others have thousands of points, I sit in the hundreds no matter how often I go.

7. Will not actually add my points up to accurately say where I am compared to others! I've tried uninstalling and adding the app back, closing it, logging out.

8. I enter all of the information for the same last name email address And the barcode from the gym, But it won't create My account.

9. Their second was to tell me to fix it myself in the app despite me telling them I had tried that already and it didn't work.It has a good foundation but leaves much to be desired.

10. Make the app more user friendly.I've tried several times to create my log in, But when I do, The app Errors out and says something went wrong.

11. You can't direct your customer base to an app for all of their needs if the app is unreliable.I used the application alot to reserve a spot in classes.

1. Fix Crunch Fitness Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Crunch Fitness: Restarting the app will resolve most errors.
2. Update the Crunch Fitness App. Here is how:
   1. On Android goto PlayStore » Search for "Crunch Fitness" » Open Crunch Fitness » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Crunch Fitness » click "UPDATE".
3. Clear Crunch Fitness app cache: Clearing cached data will force your app to retrieve the latest data directly from Crunch Fitness servers.
   1. On Android, goto Settings » Apps » Select "Crunch Fitness" » click Storage » click "Clear Cache".
4. Check Crunch Fitness app permissions. If any of these permissions required to use your device's features are disenabled, Crunch Fitness might not work.
5. Uninstall and reinstall Crunch Fitness. If nothing else has worked, completely uninstall Crunch Fitness then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Crunch Fitness not working

2. Fix Crunch Fitness Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Crunch Fitness be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Crunch Fitness not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Crunch Fitness may not be able to connect to the Internet when running in the background.