Contact Carly Customer Service

Why should I report an Issue with Carly for Porsche Car Check?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Carly Solutions GmbH & Co KG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I bought the adapter and the full version app fo Porsche.

2. Disappointing.I earlier gave this app 1 star, I was unhappy that I had bought the paid version , before finding out you have to buy their adapter to get to the functions that were of interest to me.

3. Support don't know how to get full version.Lite version does not send report to email even it says so.

4. It seems to work ok on my GT4What a rip-off!! They reel you in first with the dongle, then you find out, to use it, you have to buy the full licence, which someone said is an annual fee.

5. Web page says coding is possible.Currently only useful for reading and clearing fault codes for Porsche.

6. Your app just makes me waste my time and build stress!App leads you to believe there are porsche maintenance functions in it such as service reminder reset.

7. I cannot purhase full version without google pay.

8. In my case, I can't even get through the Car-check which is a prerequisite to purchase the full licence.

9. That's what I did in the first week and they pay for themselves.Why do you say that I get one free diagnostic codes.

10. If you are serious about your Porsche and want to take care of it, you need to buy a standalone computer.

11. Spent EUR49 or so for nil results....Not worth it if you own a Porsche.

1. Fix Carly Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Carly: Restarting the app will resolve most errors.
2. Update the Carly App. Here is how:
   1. On Android goto PlayStore » Search for "Carly" » Open Carly for Porsche Car Check » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carly » click "UPDATE".
3. Clear Carly for Porsche Car Check app cache: Clearing cached data will force your app to retrieve the latest data directly from Carly servers.
   1. On Android, goto Settings » Apps » Select "Carly for Porsche Car Check" » click Storage » click "Clear Cache".
4. Check Carly app permissions. If any of these permissions required to use your device's features are disenabled, Carly might not work.
5. Uninstall and reinstall Carly. If nothing else has worked, completely uninstall Carly then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Carly not working

2. Fix Carly Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Carly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Carly not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Carly may not be able to connect to the Internet when running in the background.