Contact Carly Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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1. Both the adapter and the software from google play were refunded!Vehicle: Renault Traffic II 2.0 DCI 2007 Complete waste of money, Got the adapter (64.5€) about 1 hour ago.

2. I asked for refund but carly is telling me that they could only refund the adapter and for the google play software i have to ask google play....as i could use one without the other.

3. What's the point of sending another? Come on...doesnt like my OBD adapter! This is the only DIAG app to refuse communication with my OBD bluetooth device, trial used up even though failed.

4. Google play store also returned my money, regarding the software, 24h process.

5. With every other app any adapter works fine.Total Waste of time.

6. Don't waste your money...From all the apps I use in my cars this one was the MOST expensive and produced the least return (ROI).

7. As of this moment opened a ticket with Carly to ask for the return... Edit 23/4/2019: Case conclusion.

8. I sent them an email with the issue and a few minutes later they sent me again their initial reply which means they didn't bother investigating what happened and why.

9. Carly return my money back.

10. Instead of the trial report they sent me an email saying that I already got my first and only trial report.

11. Carly did the correct thing and after I return of the OBDII dongle.

1. Fix Carly Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Carly: Restarting the app will resolve most errors.
2. Update the Carly App. Here is how:
   1. On Android goto PlayStore » Search for "Carly" » Open Carly for Renault » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carly » click "UPDATE".
3. Clear Carly for Renault app cache: Clearing cached data will force your app to retrieve the latest data directly from Carly servers.
   1. On Android, goto Settings » Apps » Select "Carly for Renault" » click Storage » click "Clear Cache".
4. Check Carly app permissions. If any of these permissions required to use your device's features are disenabled, Carly might not work.
5. Uninstall and reinstall Carly. If nothing else has worked, completely uninstall Carly then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Carly not working

2. Fix Carly Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Carly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Carly not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Carly may not be able to connect to the Internet when running in the background.