Contact Carly Customer Service

Why should I report an Issue with Carly — OBD2 car scanner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Carly Solutions GmbH & Co KG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, compared to other solutions which also use the model of wireless adapter and mobile app, Carly's connection between car and adapter is fragile and finicky.

2. All that said, it's a cost effective way to get clues as to the source of the problem, much more convenient than a laptop/cable, and I get the impression they're growing, so one can hope they'll eventually actually improve the product vs just trying to grab market by adding compatibility with other brands?Update: Still a worthless ap.

3. Had more features and insight running my other adapter and Bimmer apps or Torque Pro or Car Scanner Pro.

4. Don't waste your money/ I bought the Carly Universal adapter and the full version and am very disappointed.

5. It will connect to my OBII adapter and then will not move past the 3rd part of the connection process.

6. The interface is confusing but you can figure it out- screen space is wasted on how much you saved and a scary warning that doesn't mean anything.Fails 90% of the time.

7. Request to work out some other options without the subscription was returned like "nope, you need to pay subscription".

8. When it finally did connect it lost connection when I tried register my car battery (one of their selling features).

9. Yes, need to buy the adapter and the full version, but that compares favorably to one shop visit.

10. You spend most of the time sitting in the car running the battery down or wasting gas trying to get this thing to connect.

11. So, I'm going to return it and will end up not paying anything at all, though I'm not sure how that's better for the business... Also, people who need money will work with you, so... Think for yourself, guys.

1. Fix Carly Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Carly: Restarting the app will resolve most errors.
2. Update the Carly App. Here is how:
   1. On Android goto PlayStore » Search for "Carly" » Open Carly — OBD2 car scanner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carly » click "UPDATE".
3. Clear Carly — OBD2 car scanner app cache: Clearing cached data will force your app to retrieve the latest data directly from Carly servers.
   1. On Android, goto Settings » Apps » Select "Carly — OBD2 car scanner" » click Storage » click "Clear Cache".
4. Check Carly app permissions. If any of these permissions required to use your device's features are disenabled, Carly might not work.
5. Uninstall and reinstall Carly. If nothing else has worked, completely uninstall Carly then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Carly not working

2. Fix Carly Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Carly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Carly not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Carly may not be able to connect to the Internet when running in the background.