Published by HP Inc. on Oct 21, 2024

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Why should I report an Issue with HP PrintOS for PSP?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HP Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HP PrintOS for PSP

1. The HP PrintOS Mobile app provides accurate historical data and production trends, a view into your fleet’s current status, and insights into what you can do to optimize its performance moving forward. • Gain visibility into production-floor trends.

2. Match site operations with key performance indicators and start making truly informed decisions. • Keep production moving.

3. See what printers are printing, monitor queues and completed jobs, view alerts that interrupt production, and take immediate action. • Make continuous improvements.

4. Gain visibility into your HP connected printers to observe trends, stay on top of daily projects, and make data-driven decisions—even when you’re not physically on the premises.

5. Combine historical and real-time data to learn more about production floor trends.

6. Boost press/printer output and minimize downtime by discovering new opportunities to enhance utilization and performance, improve operations, and reduce costs.

7. Get the information you need, literally at your fingertips, to drive press and production improvements today and over time.

8. Now you can easily use your tablet or smartphone to check in on the status of your production floor, virtually anytime and anywhere.

9. Absolute control is what you want, and it’s exactly what you get with the HP PrintOS Mobile app.

10. You’re never far from your site with the HP PrintOS Mobile app.

11. Take advantage of convenient fleet monitoring capabilities and access to real-time information.

HP PrintOS Customer Insights

1. Its still showing a media i havent had loaded for hours....i would like to be able to see more zoom on the analytics....Good for checking press performances in one placeFabulous 👌 for the Printing Operator.Raz, nobody cares that people use the app more than others.

2. Keeps saying username and password wrongCannot log in since the last update which is a bit disappointing since PrintOS is the only way how to find out what's happening in the press room when I'm not there.

3. Please don't take beat coins away, they are a useful incentive for usWon't let me log in on my Android device although I can log in no problem on desktop, tablet and on another phone.

4. Hope you can fix this.hp printOS is an awesome tool which help me a lot to monitor my shop floor & press performance.

5. It is a waste of users time and money to push arbitrary notifications that are in essence useless.Actually less helpful and convenient than the normal website.

6. in addition its helps a lot to analyze the troubles for further improvement.Takes a while to update.

7. I enjoy using this app to keep up on the day to day running of our press.

8. Doesn't even give printer status infoCan't log in on my android phone.

9. helps us to set goals within in or department so that we can run at an optimal level.

10. I was able to log in on this device but suddenly stopped.

Steps to Troubleshoot & Fix HP PrintOS Issues

1. Fix HP PrintOS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HP PrintOS: Restarting the app will resolve most errors.
  2. Update the HP PrintOS App. Here is how:
    1. On Android goto PlayStore » Search for "HP PrintOS" » Open HP PrintOS for PSP » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HP PrintOS » click "UPDATE".
  3. Clear HP PrintOS for PSP app cache: Clearing cached data will force your app to retrieve the latest data directly from HP PrintOS servers.
    1. On Android, goto Settings » Apps » Select "HP PrintOS for PSP" » click Storage » click "Clear Cache".
  4. Check HP PrintOS app permissions. If any of these permissions required to use your device's features are disenabled, HP PrintOS might not work.
  5. Uninstall and reinstall HP PrintOS. If nothing else has worked, completely uninstall HP PrintOS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HP PrintOS not working


2. Fix HP PrintOS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HP PrintOS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HP PrintOS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HP PrintOS may not be able to connect to the Internet when running in the background.

Reported Issues